1. Work out the work plan of the front office to promote the work of this department.

2. Adjust and improve the organizational structure and various rules and regulations of this department to meet the needs of work.

3. Educate employees to abide by national policies and decrees. Explain the relevant policies of hotels and departments to employees, and strive to maintain and develop good relations with employees.

4. Strive to create a harmonious atmosphere at work, and actively advocate the work style of cooperation between departments and within departments.

5. Is the assessment of the department conducive to strengthening management and mobilizing the enthusiasm of employees?

6. Strengthen the horizontal contact with catering, room service, finance and other departments to promote customer service.

7. Put forward suggestions on job changes of employees in this department to the Human Resources Department.

8. Be responsible for the inspection of centralized management elements at least once every quarter. Be responsible for the compilation of Corrective Preventive Measures Report in the department's standard implementation document, as well as the implementation and inspection of corrective measures.

9. Check and assess the staff in strict accordance with the hotel regulations to ensure the service quality and the normal operation of all work.

11, convey the work indicators of the department, analyze and deal with the problems reflected by each post, and improve the work.

11. Assist the manager to make timely adjustments in personnel and materials according to changes in customer conditions.

12. Handle guest complaints, solicit opinions from guests extensively, and maintain good customer relations.

13. Understand and master the ideological trends of employees, report to the manager in time, do a good job in employees' ideological work and arouse their enthusiasm.

14. Maintain good relations with relevant business units outside the hotel.

15. preside over the regular meeting of the department.

16. Make suggestions on the appointment and removal of the department foreman;

17. Be responsible for the shift arrangement of the post personnel in the department.

18, responsible for all kinds of materials and documents management.

19, responsible for arrangement, inspection, cleaning and maintenance of equipment and facilities.

21. Formulate departmental training plans and requirements, and carry out employee training.

21. Review and confirm the VIP declared by the foreman and report to the manager in charge.