1), receiving process:
1. After receiving the VIP Reception Plan issued by the Marketing Department, read it carefully and record it immediately.
2. The manager of the food and beverage department attended the reception coordination meeting to clarify the reception tasks of the department.
3. Convene a meeting above the foreman of the department, formulate the reception plan of the department, and implement the responsibility to the people.
4. Each post in this department must memorize the number of people, names, identities, consumption standards, time in store, activity flow, etc. Important person.
5. Managers at all levels should check the completion of preparatory work at lower levels step by step.
6. During the stay of the VIP in the store, keep an eye on the VIP's movements at any time, serve the VIP in time, and report to relevant departments.
7. Answer questions raised by distinguished guests enthusiastically, politely, accurately and effectively.
2), reception specifications:
1. Fully understand the VIP's identity, habits, meal labels, dining style, dining time and other precautions.
2. The food and beverage manager will open a menu for each meal for distinguished guests and prepare 3 sets.
3. VIPs eat in a special restaurant.
Before eating, the restaurant manager is responsible for checking the equipment and tableware used by the VIPs in the private room.
When dining, the restaurant supervisor or head waiter will personally serve the distinguished guests, and there are two excellent waiters to cooperate.
6. There are three choices for each meal: imported wine and domestic drinks, and more than two kinds of premium teas are provided for each meal.
7. Provide 2 boxes of domestic or local cigarettes per meal.
8. Use the hotel's top-grade tableware and cups for every meal.
9. Service personnel should be familiar with food allusions and be able to answer questions from VIPs at any time.
10, serve.
This is the flow of VIP reception. Ordinary, can be reduced, that's all.
Come on! Wish you success!