Current location - Recipe Complete Network - Catering training - How did the US Mission's bad review appeal successfully? The customer did not answer the phone.
How did the US Mission's bad review appeal successfully? The customer did not answer the phone.

the key to the success of meituan's bad review complaint lies in how to make the platform recognize your complaint. For customers who don't answer the phone, there are usually the following reasons:

1. Customers may not receive the phone for some reasons, such as bad cell phone signal, dead cell phone and so on. In this case, we can consider calling the customer several times, explaining the situation in short messages or messages, and asking the customer to reschedule the meal delivery.

2. The customer may be unable to answer the phone in time for personal reasons, such as having something to deal with suddenly or going out. In this case, we can explain the situation in short messages or messages and ask customers to reschedule the delivery time.

3. The customer may be malicious, no matter how he calls, he doesn't answer, and even threatens to give a bad review after answering the phone. In this case, we need to remain calm, record each other's words and behaviors, and then make complaints and appeals to the Meituan platform.

the key to the success of the complaint about the bad review of the US delegation lies in providing evidence. We can prove our workflow and service quality by providing order records, delivery records and feedback records. At the same time, we should also pay attention to express our sincerity and attitude in the complaint, so that the Meituan platform can recognize our complaint.

in short, we need to remain calm, provide evidence, and express sincerity and attitude towards the complaints of bad reviews of the US delegation, so that the platform can recognize our complaints.