Encountering a sudden power outage in the store, water outage, processing steps are as follows:

1, timely report to the higher authorities.

2, contact the relevant units to understand the reasons for power and water outages. Power outages, water outages should be timely contact with the relevant units to understand the reasons for power outages, water outages, such as power outages, should be contacted with the power bureau or the landlord to understand the power outage area. If it is only the building where my store is located power outage, you can find the room to solve the problem. If the reason is the power bureau, the entire region blackout, should know when the incoming call.

3, seek solutions. Usually should have a good relationship with the electricity department, in case of power outages, that is, borrow a power generator (power not less than 200 kilowatts) emergency. After the blackout, try to ensure business, can not complete the work can be contacted with neighboring stores, requesting help, such as from the store to allocate steamed rice. Ensure that the business area of the lighting, such as a moment can not be powered, you can narrow the business area, timely lighting candles in the business area, as usual reception. The kitchen can compress its output and try to ensure the sale of fast food and rice noodles. In the summer when the temperature is high (more than 35 ℃), can not business should be stopped in time to enter the customer.

In case of a sudden water cut, immediately contact the relevant units to ask about the water supply time, in time to contact the neighboring outlets to transfer steamed rice. At the same time, you can contact the fire unit to provide water, but also to organize staff to the staff quarters or a closer place to carry water to ensure business as usual. Fast food with small dishes due to lack of water, cleaning is inconvenient, you can use the melon (such as winter melon) do not need to wash, peel the vegetables can be used. Because of the lack of water inconvenience cleaning tableware, can try to use disposable tableware. In addition, you can also organize the staff to take the vegetables to the dormitory or closer to the place where there is water to wash. Washroom need to prepare a special bucket and scoop scoop, ready to flush the toilet and arrange for a person in charge of the sink should be prepared to wash hands with special water.

Two, suddenly localized fire, how to operate?

Encountering a localized fire in the store, should be based on the actual situation, specific problems and specific solutions to deal with the steps are as follows:

1, encountered a fire in the kitchen, the presence of personnel should be fire extinguishing equipment to extinguish the fire, such as the fire is large, can not be controlled in a timely manner to call the police to call 119.

2, meet the diesel stove fire, you should immediately turn off the oil valve, and extinguish the fire with a fire extinguisher.

3, meet the restaurant fire, should be depending on the location of the fire, the cause of the fire to solve. Such as cart gas fire, should be timely to close the gas valve and pushed away from the guests, timely extinguished. If the circuit fire immediately by the electrician to turn off the power and evacuate customers in a timely manner, while organizing fire extinguishing. If the fire is large, the store staff can not be extinguished, immediately dial 119 alarm.

4, such as localized small fires, should be reported to the company in a timely manner after the incident (within 24 hours) to the higher authorities. If the fire is more serious, must be reported to the company's superiors at the time of the phone, and afterwards the incident was reported in writing.

Three, the sudden emergence of a large area of critical labor, how to operate?

Encountering the unit suddenly appeared a large number of employees in a critical work, processing steps are as follows:

1, the organization of other employees to work overtime to replace the work of employees in a critical work.

2, timely report to the higher departments, from other stores to draw manpower to supplement.

3, take the initiative to understand the reasons for the critical work.

4, seek solutions.

5, such as their own solution to the difficulties, in a timely manner with the higher leadership, in order to help.

Four, a sudden brawl, how to operate?

Encountering the occurrence of fights in the store, the processing steps are as follows:

1, if the company's internal staff fights and assaults, we must stop in a timely manner, for the cause of the incident and the person responsible for the sending of the relevant departments to deal with. At the same time reported to higher authorities.

2, if the fight occurred between customers in the restaurant, the situation should be next to the other customers, will be next to the customer guide to other areas of consumption, try to keep the bill, so that the customer to pay the bill. If the customer does not pay the bill due to special circumstances at that time, the store manager will be responsible for handling and declaring.

3, at the same time, timely dial 110 alarm, and protect the scene, hand over to 110 processing.

4, report to higher authorities.

V. Suddenly meet health, fire and other departments to inspect, how to operate?

Encountering health, fire department to suddenly check, dealing with the following steps:

1, by a manager to do a good job of reception, as far as possible to be placed in the dining room to sit, to buy time.

2, by another management personnel in a timely manner on the items to be inspected, for example, when the peak period, the kitchen is more chaotic, should be organized in a timely manner to inspect the staff to pay more attention to places such as refrigerators, freezers, clean tableware place; fire extinguishers placed in a quick tidy up.

3, properly organized and then invite inspectors into the kitchen inspection. If the health department sampling inspection, try to tableware with boiling water after the hot to their inspection.

4, after the inspection of serious problems to immediately find ways to solve and report to higher authorities.

6, fast food restaurants suddenly received hundreds of delivery orders, how to operate?

1, suddenly received more than a hundred delivery orders, must be the first time to notify the person in charge of the store, the person in charge must understand the standards and requirements of customer orders, and leave the other party's contact number, told in the shortest possible time to reply.

2, the person in charge of the store called the kitchen in charge of confrontation, to understand the situation of raw materials, ①, the store raw materials in order to ensure that the order does not affect the normal opening of the meal, that is, the kitchen is required to organize a special person to cut and mix, special person cooking and frying, and to provide for the time of production. ②, the production of this large order will cause a normal meal break, consult the head chef and the main supplier's opinion, such as immediately into the goods, whether or not to ensure that the normal meal and orders are not affected, such as a positive answer, immediately arrange the kitchen bill, and notify the warehouse to call the supplier to deliver, and at the same time to arrange for a special person to cut, a special person to cook.

3, notify the reservation party, accept the reservation, and collect the reservation deposit. Both sides to implement the delivery or the other party to send people to pick up, such as delivery, the organization of special people to implement the delivery vehicles and packaging equipment; such as the other party to pick up, that is, to arrange for special people to prepare adequate packing boxes, bags and equipment.

4, the organization is responsible for packing work, and to determine all the work arrangements to ensure that the time required by the customer can be on time, according to the amount into the end.

5, after arranging the above work, constantly check the source in place, the kitchen cooking, special packing, delivery and other links, to determine the links do not make mistakes.

Seven, before the start of the meal, suddenly received a large single banquet how to operate?

1, the person in charge of the store immediately understand each other the number of meals and dining standards, while inquiring about the booking of the store whether there are enough seats, whether to meet each other's bookings.

2. The person in charge of the store convenes the head chef, the manager of the outside counter and the main suppliers (or keeps in touch with them by phone) to meet up.

3, the person in charge of the store according to the standard of the guest order, ask the head chef whether there is enough supply of raw materials, such as insufficient raw materials, immediately stock whether the normal opening of the meal. If all of the above can be sure, immediately notify the reservation party to receive the reservation, and collect the reservation deposit.

4, the organization of the kitchen is responsible for large banquets of cutting, cooking and frying, and at the same time require suppliers to immediately deliver, outside the table immediately set the position.

5, the person in charge of the store to constantly check and implement the work of each link is carried out smoothly, and put forward the corresponding requirements.

6, the store is responsible for organizing personnel responsible for receiving customers dining, inspection, supervision, to ensure that customers are satisfied with the meal.　

Eight, before the start of the meal, suddenly received a VIP (senior government administrators, celebrities, socialites, etc.) to dine how to operate?

1, the first person in charge of the store to check the booking of the day, set aside the best box.

2. Immediately report to the leadership of the company that there are VIP guests to dine, and receive instructions from the leadership.

3, the organization of the head chef to open the menu, and at the same time to solicit the views of the guests and suggestions.

4, arrange the kitchen backbone is responsible for cutting, cooking, and put forward the plate requirements.

5, the arrangement of the backbone of the management of the outside stage, the backbone of the waiter special attention to the stage, special service.

6, in the dining process, the person in charge of the store to constantly patrol the service, and at any time to put forward the requirements, while listening to the views of guests and suggestions.

7, after the meal, the person in charge of the store personally send customers to leave the store and thank the customer.

9, suddenly received a customer complaint about the store food poisoning how to operate?

1, the person in charge of the store received a customer poisoning, should be immediately to the customer to understand, dining time and consumption of varieties.

2, to the customer to show the hospital diagnosis, the person in charge of the store personally over the contents of the diagnosis.

3, at the same time to inform the customer of the shortest possible time the company's approach, and consult the customer's views, such as the customer's request for compensation, we must immediately inform the customer that the company will have a satisfactory answer.

4, the person in charge of the store immediately organize the customer consumption time period of the corresponding varieties of testing, while the customer hospital diagnosis to the hospital to understand the customer's specific cause of disease.

5, in determining the cause of customer poisoning is not the store products, get in touch with the customer, and the results of the test to tell the customer, and customers are welcome to test the food again and to the hospital for a repeat diagnosis. If the store is the reason, the situation will be reported to the leadership of the company, and contact with customers to negotiate solutions.

Ten, suddenly received when the epidemic prevention station notification, the store has food poisoning incident how to operate?

1, the person in charge of the store was notified immediately after the report to the company's leadership, requesting instructions.

2, at the same time, the epidemic prevention station department leaders to coordinate, internal processing.

3, and news media friends to get in touch with the implementation of this event has reached the media, the use of public relations means to prevent this incident was exposed by the news media.

4, at the same time the person in charge of the store to conduct an internal investigation, to the responsible person to be dealt with.

5, in the process of dealing with the incident with the company's leadership to keep in touch with the timely reporting of the situation, while using reasonable public relations means, so that the incident is confined to a small range, do not spread to the outside world.

6, inform the staff, especially the front-line staff, this incident is purely a rumor spread by peers, if the customer asked to do this answer.

Eleven, suddenly encountered news media exposure how to operate?

1, the person in charge of the store in the first time to report to the company's leadership, and listen to the instructions of the company's leadership.

2, inform the staff, especially the front-line staff, this incident is not false, is the peer spread rumors, revenge to, if customers ask to do this answer.

3, the person in charge of the store immediately contact the parties involved, on behalf of the company to sincerely apologize, and to ensure that the customer's comments and suggestions to make the most positive solutions.

4, made a special visit to the head of the media, pleading for support for the development of the enterprise, the media can stand in the enterprise's point of view of the problem, for the enterprise to avoid negative impact.

The person in charge of the store should normally maintain good relations with the media, to establish a solid relationship of friendship, and welcome the backbone of the staff often come to dine and guide the work, to avoid being exposed by the media.