We were born in a civilized country and grew up in the fertile soil of etiquette. We grew up drinking ceremonial milk and wearing ceremonial clothes. Etiquette can be said to be an art, a communicative way or method applicable in interpersonal communication, and a customary practice of showing respect and friendship in interpersonal communication. It embodies a person's accomplishment, beautifies ourselves and beautifies our life. It is the important content of national cultural spirit, the main attachment point of corporate image, and the comprehensive embodiment of its own internal beauty and external beauty. We always sing etiquette songs in many details-when I was a child, my mother taught me to say hello when I met my uncle and aunt; At school, the teacher taught me to pay attention to expression and tone when talking to others; Walking on the campus path, you will receive a warm smile from time to time, and you will always draw your face when you participate in a program performance. Walk around in front of the mirror a few times every day and ask yourself gently, are you ready today? Is there still dirt on your face? Is your skirt still flat? Is your hair still messy? I want to show myself clean, beautiful and generous to the people around me.
Etiquette has a wide range of applications. If classified, it can be roughly divided into government etiquette, business etiquette, service etiquette, social etiquette, foreign etiquette and so on. It includes clothes, communication, emotional intelligence and so on, and everything can start with a smile.
Smile is a pleasant facial expression, which can shorten the psychological distance between people and create a warm and harmonious atmosphere for in-depth communication and interaction. Therefore, some people compare the smile to the lubricant of interpersonal communication. Give a stranger a smile, and you will sow joy and goodwill, which is the seed of friendship infiltration; Giving an acquaintance a smile shows persistence and sincerity, and the seedlings of friendship are taking root and sprouting; Give a smile to the person you love, spreading blessings and warmth, and increasing emotions; Give your lover a smile, and you will write considerate and caring. It is the deepening of love, which not only makes two hearts merge into one, but also chews the sound of love. Giving a smile to the weak brings support and encouragement, as well as understanding and warmth. It not only learned the lessons of failure, tasted the hardships of the road, but also inspired upward courage and was close to the heart. Giving your opponent a smile is an apology and tolerance, and it also shows extraordinary mind and courage. It can not only turn hostilities into friendship, but also turn hostilities into friendship and work together. Giving a smile to a strong person is an appreciation and respect for him, an admiration and generosity for him. He not only shared the joy of success, but also gained valuable experience and laid the cornerstone of life.
"Treat people with a smile" is an eternal emotional language in life, a universal welcome language and the most beautiful language in the world. At the same time, smile is the golden key to success. It is not only the need of business, but also the patent of service industry, although many famous hotel management groups in the world, such as Sheraton, Hilton and Holiday, have the same experience: smile is the "most important of the ten golden keys" as the soul and guide of all service procedures. The owner of the famous McDonald's fast food restaurant in the United States thinks: "Smile is one of the most valuable commodities." But it is also an essential quality for everyone in the world to succeed.
In real life, each of us is inseparable from communication with others. In this communication process, who needs a smile to accompany us to complete the whole communication process. Smile is by no means a service industry, it is the most direct, intuitive and convenient body language that anyone can't live without. Therefore, we should not only provide high efficiency, improve the quality of work, improve honesty, but also "provide" smiles for free, so that our life is perfect and we can get a happy feeling from it. It is no exaggeration to say that "a smile is related to the success or failure of life". When a gas station began to promote clean gasoline, a customer ran to the gas station, clamoring that there was something wrong with the quality of the oil and asking him to compensate him for his losses, because he "stopped running after adding our gasoline". At this time, the stationmaster smiled and patiently explained to him the five functions of clean gasoline, one of which was to help the car clean the oil circuit. His car is old, and it is the first time to add this kind of clean gasoline, so there will be a lot of dirt discharged. There will be a process in the whole cleaning, and about three or four boxes of oil will be needed to increase the power of clean gasoline. Therefore, there is nothing wrong with clean gasoline itself. Please feel free to use. Because of the stationmaster's sincere smile from beginning to end, the customer finally eliminated his doubts. In the following days, employees' smiles made many customers become their good friends. However, it is precisely because of the "difficulty" of a smile that it is "valuable". Especially when "smiling" becomes a necessary accomplishment of a certain profession, it is even more necessary to persist, persist and persist, and smile forever, not only to pay meaningful labor, but also to pay true feelings; Only when the "emotion" in the heart is completely integrated with the "smile" on the face and the "hello" on the mouth can our communication and communication be truly accepted by the other party and truly show sincerity and nobility. In the communication with smiles, we should devote more sincere feelings to let smiles infect and communicate the hearts of every friend and colleague. Only in this way can our society be truly regarded as a harmonious society. "Smile at others" is the eternal emotional language of life, the universal welcome language and the most beautiful language in the world. .
From this point of view, although smiling seems to be a trivial matter for everyone, it will have great power as long as you sincerely face others! It can help us make friends, help us turn enemies into friends and help us improve our work efficiency!
When you drag yourself into the bakery, the waiter's kind smile will definitely move you. When you apply for a job, your smile may infect people around you. When a foreign friend asks you for directions, your smile may become a beautiful image of your nation in his heart.
In life, let the smile blend into your life and mine, and decorate the charming life. Whenever you smile, you are showing others that I like you very much, and you make me very happy.