-"I'm sorry to bother you, sir. Actually, I'm more anxious than you. Although there are many guests today, I can't keep you waiting for such a long time! "
Let customers feel your efforts and understand customers from their perspective.
-"I know you have been waiting for this dish for a long time. I just saw it in the kitchen. Let the kitchen prepare your food first, and it will be delivered immediately. I'll send it to you. Can you wait a moment? Thank you! "
Introduce the characteristics of dishes and serve them in the introduction.
-"I'm sorry, sir, because the dish you ordered is stew, and it takes a long time to ensure the taste of the dish. Please have a look ... why don't I pack it? You can have a taste when you go back. I am really sorry for the delay! "
Guests' own problems
This kind of thing rarely happens, and it should be aimed at different guests.
In short, when encountering similar problems, guests really want to know the restaurant's handling opinions. If you can't give a satisfactory answer, it will affect the mood of the guests, but not all unreasonable demands mentioned by the guests should be met. Need to be handled as appropriate.