How to prepare for receiving an important client

How to prepare for receiving an important client requires the reception staff to understand the reception process, and we generally have standardized language and actions when receiving guests, so preparing in advance can help us reduce the occurrence of mistakes. The following share how to prepare for receiving an important customer. 1

How to prepare for receiving an important customer.

How to receive an application for company customers-Determine the reception level-Contact the reception unit-Arrange the reception staff-Pick up the car at the airport (station)-Arrange accommodation-Marketing Center. Collecting cooperation matters-handling and confirming cooperation matters-leaders' talks-airport (station) car delivery-telephone call back

1. Reception application:

Business, employees of a certain field department inform the administrative office when they know that customers are coming, and ask for arrangements for customer reception.

2. Determine the reception level:

Reception can be arranged according to the following standards according to the different levels of visitors

(1) Ordinary personnel level: suitable personnel: dealers' business inspectors, technicians, designers of home improvement companies, middle managers of manufacturers, ordinary intentional dealers, etc.

a: the accommodation standard is according to the requirements of the other party's personnel, and the company will not bear the accommodation expenses;

b: catering standard: simple lunch consumption should be controlled below 311 yuan, and dinner consumption should be controlled below 411 yuan;

c: reception attendants: the company's grassroots salesmen and a regional manager;

d: reception vehicle: four-wheel drive or taxi.

e: the above standard is based on two customers. If there are more than two customers, the catering standard will be calculated with 51 yuan/person.

(2) Senior personnel level: suitable personnel: engineering procurement, leaders of terminal consumer enterprises, cooperative distributors, senior managers of manufacturers, heads of export companies, etc.

a: the accommodation standard is according to the requirements of the other party's personnel, and the company will not bear the accommodation expenses;

b: catering standard: simple lunch consumption should be controlled below 511 yuan, and dinner consumption should be controlled below 511 yuan;

c: reception of accompanying personnel: a regional manager and a supervisor;

d: reception vehicle: 4x4 or commercial vehicle or taxi;

e: emotional reception: this kind of personnel, the company's senior cadres can arrange one or two home receptions, accompanied by receptionists, to increase mutual affection; (depending on the cooperation between the two parties)

f: Other reception items: the company arranges to take customers to major local attractions for play or entertainment at night, and the expenses are controlled below 711 yuan; When necessary, souvenirs can be given when customers leave. (depending on the cooperation between the two parties)

g: The above standard is based on two customers. If there are more than two customers, the catering standard will be calculated with an additional RMB 111/person; Entertainment plus 211 yuan/person standard calculation;

(3) Special-level personnel level: suitable personnel: the main dealer leaders (including domestic sales and export), the main government officials, the heads of relevant departments of local industries, the invited leaders of manufacturers, the invited leaders of companies and other special personnel.

a: the accommodation standard is above four-star hotels, and the room price is controlled at 411-711 yuan/room, and the company will bear the whole cost;

b: catering standard: lunch is simple, and the consumption is controlled below 1,111 yuan, and the consumption for dinner is controlled below 1,111 yuan;

c: reception attendants: a regional manager, a field supervisor, general manager of marketing and shareholders;

d: reception vehicle: commercial vehicle or rented limousine;

f: other reception items: the company arranges to take customers to the main local scenic spots for play or entertainment at night, and the cost is controlled below 1,211 yuan; When necessary, souvenirs can be given when customers leave. (depending on the cooperation between the two parties)

g: The above standard is based on two customers. If there are more than two customers, an additional RMB 1,111 per person will be calculated; Entertainment plus 251 yuan/person standard calculation; 3. Contact the reception unit: according to the requirements of the reception application, the administrative staff should make relevant reception arrangements before the arrival of the customers, contact the customers in time to find out the specific number of visitors, whether they need to use the car, make reservations or other requirements, and implement them in time.

4. Arrange reception staff:

The company arranges reception staff according to the needs of the work, and the staff who undertake reception tasks must implement the whole reception process in strict accordance with the standards. Under normal circumstances, the receptionist should not change at will before the visitors leave.

5. Pick up the car at the airport (station):

After receiving the reception task, the receptionist must confirm the arrival time, arrival place, flight number (train number), name and characteristics of the visitor. To use the car, first confirm whether the company has a car or not

If it is impossible to arrange a car, you should inform the customer and tell him how to take the car, especially if you are flying, you can inform him to take the high-speed express to Hongyun Station or take a taxi to the station and then take the high-speed to the airport. After receiving the visitor, the receptionist helps to carry the luggage and get on the bus, and arranges the order of accommodation and catering according to the time of the shift or the needs of the visitor.

6. Accommodation arrangement:

After arriving at the accommodation place, the receptionist should take the initiative to help the visitors carry their luggage to the room, briefly explain how to use the facilities in the room, and leave their own contact number. According to whether the visitors are long-distance or short-distance, arrange the visitors to rest or go directly to the marketing center. And contact the Ministry of Internal Affairs in advance to arrange the reception of the marketing center.

7. Visit to the marketing center:

The reception of the marketing center is mainly the reception of the exhibition hall, and office visits are generally not arranged. After the receptionist accompanied the visitors to the exhibition hall, the sales assistant of the exhibition hall must take the initiative to come forward, use polite language, arrange the visitors to be seated and serve tea. The main introduction work is carried out by the reception staff, with the help of the exhibition hall.

(such as leading, presenting relevant materials, creating an atmosphere, etc.) The main highlights of the introduction work are: model, paving effect, layout of exhibition hall, explanation of new products, coordination of furniture and sound effects, main responsibilities of staff, corporate culture, corporate prospects and so on. A detailed explanation is the key to whether dealers around the country can replicate the marketing center well. Before introducing the company leaders, the receptionist can discuss with the visitors in advance the opinions of cooperation and the main purpose of the visit.

8. Meeting with the leaders:

Before leading the visitors to meet the leaders, the receptionist must communicate with the company leaders, confirm the meeting time and place, and then lead the visitors to meet the leaders. When meeting, the receptionist first introduces the work of both parties, and then roughly explains the main discussion items of the visitors. (Special note: When introducing company leaders, you should praise the leaders intentionally or unintentionally to enhance their status and increase the advantages of negotiation. )

9. Food and beverage arrangement:

The administrative office knows that it will be carried out after meeting with relevant departments. Generally, the reception requires business staff or employees of a certain field department to do it together. After making standards, they can arrange the reception staff to accompany the visitors to have a meal, and arrange drinks according to the habits of the visitors. During the meal, the reception staff can appropriately promote the atmosphere and promote the emotional exchange between the two sides. (Precautions: the receptionist should not drink too much, check out in front of the guests, and go out to check out)

11. Put forward and collect cooperation matters:

After the above reception steps, the emotional communication between the two sides has been based, and the receptionist can arrange for the two sides to transfer to the stage of business negotiation. According to the actual situation of the company's work and the relevant standards of the department, put forward the contents of cooperation matters, consult the contents of cooperation matters put forward by visitors and make records.

11. Deal with and confirm the cooperation matters:

Based on the principle of win-win, the reception staff will collect the opinions of both parties between the company and the visitors according to the contents of the cooperation matters, handle and finally finalize the work, and hand it over to both parties in writing after being confirmed by both parties.

12. Leaders' Meeting:

After the two sides reach an agreement on cooperation matters, the leaders of the two sides will generally hold a ceremony to congratulate each other, and the receptionist will make relevant arrangements in due course.

13. Airport (station) car delivery:

When the visitors leave, they will be accompanied by the reception staff. The reception staff will remind the visitors unless they take the initiative to remind them. If there are any souvenirs donated by the company, they must remind them or hand them over directly to the visitors. When sending the car, you must wait until the visitors leave their sight before leaving.

14. Call back:

The receptionist estimates the arrival time of the visitors according to the flight number (train number) that they are sent away, calls in time for consultation and reception, and understands the customers' opinions on the company's products and corporate image. Report to the company in time for improvement. How to prepare for receiving an important client 2

What are the principles of reception etiquette

1. Orderly work

Reception at the front desk is the first and last service link for guests. Work should be orderly and pay attention to efficiency, so as to handle the matter first, ask the second, greet the third, and say, "Sorry, please wait a moment." If there are many people at the time of registration, you must keep calm and orderly when opening the room, make a good explanation, improve efficiency, and increase the number of people when necessary, so as not to keep the guests waiting for too long

2. Be kind

Receive the guests with a gentle tone, look at the guests and speak clearly.

3. Enthusiasm and quickness

The reception work of the front desk staff in many hotels is very busy and changeable, and the guests who come to the front desk are all kinds and have their own needs. Therefore, the reception work at the front desk should always be enthusiastic, quick, hospitable, elegant and polite, which will help to influence and determine the time for guests to stay in the hotel. If the front desk staff is cold or rude to the guests, it will alienate them and cause them to be dissatisfied or leave the hotel early.

4. Good posture

The front desk staff usually serve on their feet, and they can't sit down until after 1 am. If there are guests coming, they must stand with good posture, do not smoke, lose their manners or stagger.

5. Concentrate

Concentrate on your work and make no mistakes. The guest's name must be clear. It is impolite to make a mistake or mispronounce the guest's name. You can't answer the phone while serving the guest. In the post, you can't just talk to a familiar guest for too long. Don't do several things at the same time, so as not to concentrate and make mistakes.

6. Learn to observe

People come and go in the hotel. Celebrities, entertainment activists and politicians are all frequent guests of the hotel. The staff at the front desk should learn to observe and record the personal information of the guests for later use.

7. Treat the guests equally.

Treat the important guests or regular customers equally, and take care of them quietly and skillfully, making him feel different. In fact, every guest is looking forward to receiving a private or individual reception.

8. Fulfill all the promises

You should fulfill all the promises to the guests. If you can't do something, you should tell them directly and sincerely, indicating that you have no choice. At the same time, you'd better introduce the guests to other places that can meet the requirements of the guests. How to prepare for the reception of an important client 3

Outdoor reception for business

1. Reception preparation

For foreign and foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights that the other party has arrived, and arrange personnel with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should give a polite explanation to the guests.

2. Timely reception

When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests must feel very happy when they see someone coming to meet them. If they arrive late, they will definitely leave a shadow in their hearts. No matter how they explain it afterwards, they can't eliminate this impression of dereliction of duty and lack of credibility.

3. Reception etiquette

After receiving the guests, you should first greet them for your hard work, welcome you to our beautiful city, welcome you to our company and so on. Then introduce yourself to the other party. If you have a business card, you can send it to the other party.

Pay attention to the etiquette of sending business cards: When you exchange business cards with elders and venerable persons, hand them in with both hands, lean forward slightly and say, please take care of them. When you want to get the other party's business card, you can say in a requesting tone: If it is convenient for you, can you leave me a business card?

As a person who receives a business card, you should read it carefully after receiving it with both hands. Never put it in your pocket without reading it, and don't throw it on the table.

4. Transportation arrangement

You should prepare transportation for the guests in advance when you meet them. Don't wait until the guests arrive to prepare transportation in a hurry, which will delay the guests waiting.

5. Schedule

The host should prepare the accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, at the same time, introduce the services and facilities of the accommodation to the guests, hand over the plan and schedule of the activities to the guests, and give the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

after the guests are sent to their residence, the host should not leave immediately, but should stay with the guests for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as the background materials, local customs, distinctive natural landscapes, special products and prices. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and method of the next contact.

business indoor reception

When receiving indoors, we should pay attention to the following points:

1. When the person in charge of the guest is not available, we should clearly tell the other party where the person in charge has gone and when to return to our unit. Please leave your phone number and address, and make it clear whether the guest will come to the company again or our responsible person will go to the other company.

2. When the guests arrive, our responsible person can't receive them immediately for various reasons. We should explain the reasons and waiting time to the guests. If the guests are willing to wait, they should provide them with drinks and magazines, and if possible, they should change drinks from time to time.

3. The receptionist should have correct guiding methods and postures to guide the guests to their destinations.

guidance method in the corridor: the receptionist should coordinate with the pace before the guests take two or three steps to let the guests walk inside.

guidance method on stairs: when guiding guests.