While the community has recently called for the abolition of the catering industry, "subterfuge", but there are still many consumers in the catering industry frequently "hit". March 14, the reporter visited the consumer to reflect more catering problems and investigations, and for the consumer Advice.
Dining out Consumers encounter "bully"
"I previously ordered a milk delivery, every morning on time to the home to send breakfast milk, but some time ago, the home of the fresh milk delivery is not timely, and even two days to receive the fresh milk are expired, can not drink. " Ms. Yang, a member of the public, complained.
Citizen Ms. Li purchased a meat gift box in a supermarket in our city, and when consumed, found that two bags of food bloated bags spoiled. Product labeling factory date of February 15, 2017, shelf life of 60 days, belong to the shelf life of product quality problems, but the factory's service phone has been unanswered, consumers can not return the goods in a timely manner.
At present, the catering and food industry is developing at a high speed, the supply capacity is constantly improving, the nutritional level of the population and the health condition is constantly improving, but the food safety problems are still endless, and food safety accidents occur from time to time. A survey on how often consumers go to restaurants shows that about 66% of consumers go to restaurants only once a week, about 32% go to restaurants three to five times a week, and about 2% go to restaurants every day.
If the problem cannot be solved satisfactorily, what organization will you choose to complain to? According to the data, 51% of consumers chose to complain to the Consumer Association, 18% chose to complain to the media, 16% chose to complain to the rights website, only 8% chose to complain directly to the business, and 7% chose not to know who to complain to.
Mr. Huang, a member of the public, had an annoying thing to do in the past few days, he said, "The family is going to have a gathering in the next few days, and my parents have long been urging me to book a restaurant, but I've been looking for a number of restaurants, and I've been told that they can only book a set menu, and that it is very difficult to book a restaurant that is suitable for the job."
Mr. Huang told reporters that he chose these restaurants are usually often eat, have their own favorite dishes. And two days ago when he went to consult, but found that the hotel can only choose a set menu, the dishes are fixed, you can not order a single favorite dishes.
"Set meal inside some like the old duck casserole, rock candy elbow and other big dishes, the elderly and children have bad teeth, eat not much, often left over." Mr. Huang believes that the hotel's move is to deprive consumers of the right to make their own choices, not at all humane, spend money but also make people feel uncomfortable.
Usually, during the holiday season to reflect the quality of food service problems in the majority. Mainly involves the following aspects: catering enterprises on sale of food coupons can not be redeemed as agreed, such as a restaurant sales of pasta gift certificates, the consumer several times before the Spring Festival to the designated location to receive, but until the second day of the first month of the business is still unable to redeem the time, causing inconvenience to consumers. Restaurant food quality and poor hygiene, the Spring Festival, most restaurants to launch a fixed menu, the price of table service, but the quality of food is far from the weekdays. Packed table dishes ingredients are not fresh, hair in the finished dish and other issues have become the main problems reflected by consumers holiday. Catering enterprises set minimum consumption caused by consumer dissatisfaction. During the holiday season, consumers reflect individual restaurants still set up single-room minimum consumption problem.
Food complaints are mainly manifested in: friends gifted food quality problems difficult to solve, consumers often buy some food or goods when visiting friends and relatives, but when the quality of the goods purchased, due to the lack of operators to open the shopping ticket problem is often unresolved.