The hotel staff management rules and regulations are:

1. Obey the superior

Employees must obey the superior's work assignment and carry out work instructions. If you have any questions, you must report directly to your superiors for instructions.

2. Appearance

1) Employees must keep themselves clean: wash their hair and manicure frequently, and leave no peculiar smell.

2) The male employees' hair is not beyond the collar, but the hair corners are not beyond the ears, and they don't grow beards, perm or dye colored hair. Female employees should keep their makeup elegant and clean, and their long hair should be curled up. They should not burn their hair, wear heavy makeup and apply nail polish.

3) During working hours, you are not allowed to wear any ornaments and personal mobile phones except wedding rings.

4) Leather shoes should be kept clean and bright.

5) Dress according to regulations and keep it clean and tidy.

3. Attendance

1) Except for managers above the department manager level, all employees must sign in and out of the hotel when going to and from work.

2) employees must implement the system of sign-in and sign-out at work. The time for employees to go to and from work shall be subject to the actual time for arrival and departure.

3) It is forbidden to sign in or sign out on behalf of others or clients.

4. Work uniforms

1) The hotel determines the style and distribution quantity of work clothes according to the needs of the work, and employees must dress according to the regulations during working hours, and pay attention to care, and may not modify them without authorization.

2) Employees must return their work clothes when they leave the store. Those who lose or damage their work clothes for no reason shall be compensated as appropriate.

5. Picking up

Employees who pick up any property must report it to the department immediately, and the unified manager will send it to the bar for registration and safekeeping.

6. Meeting relatives and friends

Employees are not allowed to meet relatives and friends on duty. If there are special circumstances, you can meet at the designated place of the hotel with the approval of the department manager.

7. Telephone and mobile phone

1) are for guests and work only, and employees' private use is strictly prohibited. When it is really necessary to use it in special or emergency situations, it must be approved by the department manager before it can be used.

2) employees' mobile phones don't turn on or vibrate during working hours

8. Tips and gifts

Employees are not allowed to accept tips and gifts from guests, let alone ask for them publicly. If the guest offers, first politely decline and explain the situation. If the guest insists that he can't refuse, he should accept it politely and thank him first, and then report it to his superiors and hand it in for registration.

9. Departmental rules and regulations

In addition to hotel rules and regulations, department managers can formulate rules applicable to their own departments according to the actual needs of management of their own departments. The rules of all departments must be filed with the Human Resources Department as part of the general hotel regulations, and they shall not conflict with the general hotel regulations, otherwise they will be invalid.

11 salary confidentiality

1) In order to encourage employees at all levels to fulfill their duties and make positive contributions to the profit and development of the hotel, a salary system based on contribution is implemented; In order to cultivate the atmosphere of striving for high salary by contribution and avoid envy of outstanding personnel, the secret management method of salary is specially implemented.

2) leaders at all levels and their subordinate personnel should form the habit of not asking about other people's salaries and not commenting on others' salaries, and form a good atmosphere of striving for salaries by performance.

11, working meals

The hotel provides free working meals for employees on duty. Employees must strictly implement the dining system in the staff canteen, eat in an orderly manner within the specified time, and do not waste food when eating; It is not allowed to lead others to eat without authorization; Food is not allowed to be taken out of the restaurant, etc.

12. Staff Dormitory

Staff Dormitory is the welfare provided by the hotel to foreign employees. Accommodation staff must abide by the staff dormitory management system and go through the accommodation formalities according to regulations.

13. Stand guard

1) When the time for standing guard comes, you must stand guard at the designated place.

2) You are not allowed to visit posts or chat.