Serial No. Appraisal Items Appraisal Content Score Appraisal Rating Remarks

(I) Public **** Part

1 Execution Ability

(20 points) Ability to complete the various objectives and tasks on time, accurately and timely communication of the hotel's rules and regulations, and more than 100% understanding of the department's employees. 16-20

Basically on time to complete the objectives and tasks, once in a while can not convey the hotel's regulations in a timely manner, more than 90% of the employees in the department understand. 15-10

Delayed completion of the objectives and tasks, in the implementation of the hotel's regulations, the departmental implementation of a slight deviation, after the guidance of superiors basically completed. 4-9

Failure to complete the objectives and tasks, in the implementation of the hotel's regulations, there are major errors in the implementation of the process, the implementation of this work has brought negative effects. 0-3

2 Departmental cooperation

(10 points) Can actively cooperate with the relevant departments, and timely completion of the work corresponding to them. 9-10

Makes appropriate cooperation on inter-departmental cooperation and completes the work corresponding to it within the specified time. 5-8

Basically cooperates with relevant departments and completes or exceeds the completion of the corresponding work. 1-4

Cannot cooperate with other departments and delegate work to each other. 0

3 Training Work

(15 points) Can do the training work of the department effectively and punctually, and the training effect is excellent. 11-15

Able to complete the training work of the department with average training effect. 5-10

Can complete the training, but the training effect is not up to the mark. 1-4

No training efforts of any kind were conducted. 0

4 Employee Stability

(5 points) Emphasis on the construction of the workforce, active communication with employees, and reasonable control of departmental employee turnover. 5

More emphasis on staff team building, can communicate with staff, departmental staff turnover rate is basically normal. 3-4

Does not attach importance to communication with employees and stabilization of the workforce, the departmental employee turnover rate is large. 1-2

Bad communication with employees, more employee complaints, failure to effectively stabilize the workforce, frequent employee turnover. 0

5 Work Efficiency

(10 points) Work consistently and proactively, complete tasks ahead of schedule. 9-10

Works more proactively and smoothly without being pushed by superiors. 5-8

Rarely takes initiative and requires prodding from superiors to complete. 1-4

Works very little initiative and fails to complete work despite prodding from superiors. 0

6 Etiquette and courtesy, code of conduct, implementation of rules and regulations (5 points) According to the understanding of the discipline of the department staff to carry out the corresponding deduction, such as employees appear in violation of the Employee Handbook in the punishment of the regulations of the first (a) (b) disciplinary cases, deduct 1 point / time, appear in the Employee Handbook in the punishment of the regulations of the third (c) disciplinary cases, deduct 2 points / time, appear in the Employee Handbook in the punishment of the regulation In the case of the fourth (1) (5) violation, 3 points will be deducted/time, and no negative points will be counted until this point is deducted. 5

7 Quality of hygiene, quality of service, maintenance of facilities and equipment (10 points) Hygiene, service, maintenance of facilities and equipment is better, there is no ticket in the quality inspection process. 9-10

Hygiene, service, maintenance of facilities and equipment are basically qualified, and 1-2 times were ticketed during the quality inspection. 5-8

Sanitation, service, maintenance of facilities and equipment barely qualified, ticketed 3-5 times during quality inspection. 1-4

Sanitation, services, facilities and equipment maintenance failed, quality inspection process was ticketed more than 5 times 0

8 Labor discipline attendance (5 points) According to the attendance, attendance and departmental labor discipline for a comprehensive score, such as lateness, early departure deduction 1 point / time, absenteeism 1 day deduction 2 points / time, this point value is deducted until the end. 5

(II) Departmental professional assessment part

9 Finance Department:

Purchasing, warehouse security, cashier skills skills

(20 points) Can be in the department within the time required to purchase back supplies, items in a timely manner, the quality of the procurement to meet the requirements of the warehouse to the management of the items in a well-organized manner, the cashier's professional skills are high, without any errors and complaints. 16-20

Basically able to complete purchases within the time required by the department, the quality of purchases meets the requirements, the ability to manage the items in the warehouse meets the requirements of the department, the cashier's professional skills are good, and there is one error or complaint. 11-15

Ability to purchase back supplies and items in a timely manner within the time required by the department, poor quality of purchases, basic ability to manage items in the warehouse to meet departmental requirements, average cashiering professional skills, 2 errors or complaints. 6-10

Completes departmental purchases in excess of the time required, poor management of items in the stockroom, average cashier professional skills, 3 or more errors or complaints. 1-5

Seriously poor completion of purchases. 0

10 General Manager's Office:

Personnel Recruitment and Logistical Support

(20 points) Always able to provide alternative talent that meets the quality standards, and puts personnel in place in a timely manner according to departmental needs, and is timely in terms of logistical support. 16-20

Always able to provide alternative talent that meets quality standards, staff replenishment is put in place within a week to 15 days according to departmental staff type needs, and logistics are basically in place. 11-15

Basically able to provide alternatives that meet quality standards, with shortages generally filled within 30 days; logistics are average. 6-10

Can not provide alternative talents that meet the quality standards, it is difficult to replenish absentees, absentees can only be replenished after 30 days, and there is no logistical guarantee. 1-5

11 Security Department:

Security work

(20 points) A high degree of awareness of fire prevention, anti-theft, no fire, theft hidden danger. 16-20

Emphasis on safety precautions, found fire, theft hidden danger timely rectification. 11-15

More attention to safety prevention work, found fire, theft hidden danger timely rectification. 6-10

Does not pay attention to safety precautions, found that fire, theft hidden dangers have not been rectified, the emergence of major safety hazards, after many times to urge the party to rectify. 1-5

12 Engineering Department:

Equipment maintenance and engineering professional skills

(20 points) According to the needs of the use of the department, in advance, within the specified time for the maintenance of the reported repairs, repair results to meet the department's requirements, regular cleaning and maintenance of facilities and equipment to extend the service life, maintenance of the level of professional skills. 16-20

According to the needs of the use of the department, the reported repairs to the departments can be completed within the specified date, the maintenance effect to meet the requirements, regular cleaning and maintenance of facilities and equipment to ensure the normal use of equipment, the level of professional skills in the maintenance of the general level of professional skills, the occurrence of 1-2 repairs do not meet the department's requirements. 11-15

Maintenance of facilities and equipment is not timely according to the needs of the using departments, deferred cleaning and maintenance of facilities and equipment, basically ensure the normal use of equipment, the level of professional skills in maintenance is average, there are 3-5 repairs failing to meet the department's requirements. 6-10

According to the needs of the use of the department, deferred maintenance of facilities and equipment, equipment maintenance due to the use and maintenance of improper, major equipment damage accidents, causing significant losses to the hotel, the maintenance of more than 5 times to meet the department's requirements. 1-5

13 Front Office Sales Department:

Market development and customer management

(20 points) There is a complete customer file, there is a regular collection of customer opinions not less than 30, more than 45 new signing customers, timely feedback on the sales booking to the relevant departments (including signing people, etc.), and timely feedback on complaints. 16-20

Have a complete customer file, have regular customer opinion collection of not less than 20, more than 30 newly contracted customers, 1 time without timely feedback sales booking to the relevant departments (including the signatory, etc.). 11-15

Have 80-90% of customer files, customer opinion collection of not less than 15 customers, more than 20 newly contracted customers, and 2 times failed to provide timely feedback on sales booking to relevant departments (including signatory, etc.). 6-10

Fewer than 70% of customer files, collection of customer opinions less than 10, more than 15 newly contracted customers, 3 or more times without timely feedback of booking-related information to the relevant departments (including the signatory, etc.). 1-5

14 professional skills, skills (20 points) department staff professional skills skills good, high overall service level, by the guests praise, no complaints due to skills and techniques. 16-20

Department staff professional skills and techniques good, high overall service level, appeared due to skills and techniques caused by guest complaints 1-2 times. 11-15

Departmental employees have good professional skills and techniques, the overall service level is average, and there are 3-4 complaints caused by skills and techniques. 6-10

Departmental employees have good professional skills and techniques, the overall service level is average, and there are more than 5 times of guest complaints caused by skills and techniques. 1-5

Attachment 2:

Comprehensive Performance Appraisal Form 2

Department Appraisal Items Remarks

Tea Department 1 to 8 items, 14 total points totaling 100

Food and Beverage Department 1 to 8 items, 14 total points totaling 100

Guest Room Department 1 to 8 items, 14 total points totaling 100

Entertainment Department 1 to 8 items, 14 total points totaling 100

Recreation Department 1 1 to 8 items, 14 total points total 100 points

Front Office Sales 1 to 8 items, 13 total points total 100 points

General Manager's Office 1 to 8 items, 10 total points total 100 points

Finance 1 to 8 items, 9 total points total 100 points

Engineering 1 to 8 items, 12 total points total 100 points

Security 1 to 8 items, 11 total points total 100 points

Security 1 to 8 items. 11 Total 100 points

Note: The cumulative total of each department's score is the overall score.

Schedule (3)

Departmental Comprehensive Performance Assessment Scoring Sheet

Month:

Assessor

Assessment Items Scored Departments

Tea Ceremony Catering Guest Room Recreation Finance Front Office Sales Security Engineering General Manager General Manager General Manager

The first (20 points)

2 (10 points) p>Item 2 (10 points)

Item 3 (15 points)

Item 4 (5 points)

Item 5 (10 points)

Item 6 (5 points)

Item 7 (10 points)

Item 8 (5 points)

Professional (20 points)

Total

Total

Scoring Department: Scorer:

Note: The General Manager's Office will send the evaluation form to each department on the 21st of each month, and each department will return to the General Manager's Office on the 24th of each month after conducting the evaluation.