? On the afternoon of August 1, some netizens posted a video saying that tourists bought four tickets for rafting in Gaoshan in Songkou, but because there were too many people queuing for rafting, they transferred them to three tourists at the price of each 50 yuan (original price 100 yuan). At the time of the transaction, the local villagers who were responsible for guiding the three tourists thought that they had harmed their own interests and demanded compensation from the other party. The two sides had an argument in the parking lot and the tourists were detained by the locals. Finally, the tourists called the police and returned home after being handled by the Sanpo police station.

At present, the scenic spot has added the people involved to the blacklist of the whole scenic spot and apologized. There are many common things in scenic spots, so how to control the chaos in scenic spots? Governance should be carried out from the following four aspects.

? First: strictly control your thoughts and plant them well? Area of responsibility? . The reason why there are such illegal acts in scenic spots is that managers have not performed their duties well. Now every scenic spot has a management subject, such as tourism bureau, air duct office, scenic spot management Committee, etc., all of which have the responsibility to supervise the scenic spot. However, what we often see is that when an incident happens, the relevant authorities come out to apologize. The next step is to deal with the aftermath, start accountability, and strengthen rectification. In fact, some tourism chaos has a long history, but the relevant departments have not paid enough attention to their ideological understanding and work, and the management has let themselves go and turned a blind eye to it, which led to the incident. As the competent department of scenic spots, it is necessary to improve ideological understanding, earnestly perform their duties, strictly compact their responsibilities, manage, use and raise their own acres, and the chaos in scenic spots can be effectively curbed.

Second, has the intensive system chain been built? Firewall? . Becoming a national or A-level scenic spot is through strict auditing procedures and a sound system, which can effectively prevent and control risks. However, with the development of society, the construction of scenic spots and the constant changes of people's needs, the forms of tourism are more open and diversified, especially the development of scenic spots in ethnic areas is changing with each passing day and striding forward. Therefore, the system construction and regulations of scenic spots should further keep pace with the times, keep up with new forms and conform to the customs and habits of ethnic areas. For example, when tourists travel to ethnic minority areas, how to observe local folk customs so as not to reduce unnecessary conflicts and so on. As a scenic spot management department, we should conduct in-depth investigation and study according to local conditions, constantly revise and improve the scenic spot system, and ensure the safety of tourists and themselves? Firewall? .

Third, pay attention to execution? Reassuring? . Execution is indispensable for us to promote the effective implementation of our work? Engine? . We have a good system, but we don't pay attention to implementation. What is the system? Castle in the air? It's an ornament hanging on the wall and doesn't work. Tourism management departments can set up more monitoring platforms, fully unblock complaint channels, accept complaints from tourists at any time, arrive at the scene quickly after receiving complaints, deal with problems quickly, and let tourists complain? Is there a door? Being bullied? There's a saying? You can also make unannounced visits and take the initiative to find problems in the scenic spots. Have a bad influence on ... Bullying customers? Slaughter customers? Behavior, law enforcement and judicial departments should crack down and investigate? Black hand? , never tolerate; As for the difficulties and focus of the tourism market reflected by tourists, we should deeply reflect on our own problems and deficiencies and implement standardized and long-term management. Only by? Scraping bones to cure poison? Can the courage to catch the chronic disease in the scenic spot be completely closed? Cheat the door? Let tourists eat something from time to time? Reassuring? , comprehensively purify the tourist atmosphere in the scenic spot.

Fourth, how about strengthening education and managing trees? New image? . All kinds of disputes in scenic spots are mainly caused by the contradiction between tourists and scenic spot personnel. Therefore, it is necessary to strengthen the education and training of operators such as traffic, hotels and restaurants in scenic spots from the aspects of laws and regulations, social etiquette, reception service and code of conduct, so as to improve their ideological quality, legal awareness and moral cultivation, and improve the management level and service quality of scenic spots. It is necessary to standardize management, regularly organize scenic spot staff to serve as civilized tourism volunteers, carry out civilized persuasion activities, and make every effort to correct the problems existing in tourism services. Cold, cold and overbearing? And other bad phenomena, establish a good image of employees in tourism enterprises. At the same time, we should pay attention to strengthen publicity and education for tourists, guide tourists to abide by the various systems of scenic spots, take photos in a civilized way, and reduce contradictions and disputes caused by violating the relevant systems of scenic spots.

Do you have any good opinions on managing the chaos in scenic spots? Let's talk about it together

(The picture comes from the Internet. )