Seven reasons for low staff efficiency in catering enterprises
Should catering enterprises change? Busy? Culture, which refines everyone's work arrangement, requires the completion of the specified tasks within the specified time, and changes the form of attention to the combination of results and processes. Only in this way can efficiency be improved, so what are the reasons for the low efficiency of employees in catering enterprises? Let's take a look!
1. Imperfect process
Process is the basis of daily operation of catering enterprises. The inefficiency of a catering enterprise should first be checked: whether the process of the catering enterprise is reasonable, concise and efficient, whether there is room for improvement and how likely it is to be improved.
check the process system itself first. The process system of an enterprise is by no means a simple business chain, but a complex and closed circulation system, just like the blood circulation system of the human body, including: the total system, each branch system, each branch system and the peripheral system. Therefore, first of all, we should check whether the circulation system of enterprise process is smooth, closed, broken, obstructed and embolized, redundant and insufficient, and whether it is necessary to add a new system. Secondly, we should also check whether the process is formatted and templated, whether the flow is reasonable and stable, whether the designed flow on each pipeline is reasonable, and whether it meets the standard or exceeds the standard in actual flow.
process inspection should also include checking what is flowing in the process. In recent years, many enterprises are optimizing and reengineering their processes, so what is the flow in the process? To sum up, there are four aspects: first, logistics; The second is information flow; The third is cash flow; The fourth is cultural flow? What flows in the process is the personality and characteristics of the enterprise, that is, the corporate culture. The key reason why an enterprise can be recognized by customers in the highly competitive market is that the unique genes of the enterprise, the image spokesperson of the enterprise, that is, the behavior mode of employees, and the basic value trends and ideas of the enterprise flow in the process.
Second, the system does not support
If there is nothing wrong with the process, check whether the management system really supports the process and the flowing content, and whether the system fully respects the humanistic feelings: if it is too strict, everyone will find ways to exploit the loopholes in the system and even collectively confront the system; It is too loose and not binding enough.
if the process is water, then the system is the pipeline of flowing water. If the pipes are not tight, the thickness of the pipes is unreasonable, or the pipes are not connected at all, it will directly affect the running water of the system. In addition, we should also pay attention to whether the content in the process is correct and whether the content is turbulent.
Third, the supervision is not in place
Even if the enterprise has a good process and management system, the operational efficiency of the whole system will be greatly reduced if the supervision is weak, not in place, offside, or backward in supervision methods, or the quality of supervisors is problematic, or even the organizational structure is too complicated. Processes and systems are solid, while supervision is flexible, and supervision must be done according to principles. If the supervisor is unfair, it will greatly reduce people's loyalty to the process and system; If the quality of supervisors is low and they don't know how to supervise at all, then supervision will be weak, resulting in not knowing what everyone is busy with, whether they are busy right or not, and even whether they are really busy; If the supervision is too strict and rigid, do not know the combination of principle and flexibility, and stick to the outdated system, it will greatly limit people's enthusiasm and creativity, and even urge employees to be busy in order to cater to the supervision; If people in high positions have no sense of supervision, or even leaders take the lead to go beyond processes and systems, then the supervision power will be greatly weakened.
Fourth, technology mismatch
Everyone is busy and tired, but the fourth reason for the overall low efficiency is the management means. Under normal circumstances, backward management means will greatly limit the management efficiency of enterprises, especially in manufacturing industry. The same computer, the running speed and working quality of 286 and Pentium are worlds apart; Similarly, the speed of information transmission, broadband and dial-up internet access is also exponentially different. More importantly, backward equipment will affect employees' emotions, which are mutually contagious, thus affecting their work enthusiasm.
however, if the technical means are too advanced, it will also limit the work efficiency within the enterprise. This is because the enterprise environment does not support the operation of equipment, which affects the normal working energy of equipment. Therefore, advanced equipment may not be used, or its due efficiency may not be exerted when it is used, and the working cost will be increased when it is connected with other process links, which will naturally reduce the working efficiency.
at the same time, management techniques should be adapted not only to the actual environment of the enterprise, but also to the external environment of the enterprise. If the local work efficiency in the enterprise is high, but the external environment connected with it is low, everyone can only wait endlessly, and the work efficiency will inevitably drop.
5. The quality of employees is not high
Obviously, the professional quality of employees greatly determines the work efficiency. The professional quality of employees is the professional quality of the whole staff. What is a product? Product is the social attribute of employees related to work, which mainly refers to the professional ethics related to posts. What is quality? Quality refers to the natural attributes related to the post, including: professional awareness, knowledge, skills, wisdom, resources, etc. And the professional consciousness is crucial. What is professional consciousness? It means that on-the-job personnel should know what they should do and how to do it.
The low efficiency of some enterprises is related to the quality of employees, especially quality. An employee with good texture may be twice, three times or even more than 11 times as efficient as the average employee, and more importantly, the quality of his work is different. Assigning the same work, employees with excellent texture may finish it in one day, while employees with poor texture work very hard, but it takes a week to finish it, and the quality of work is impossible to compare with employees with good texture. There is a gap of seven times only in terms of the amount of time spent, not to mention the qualitative gap. However, under the control of the long-term average idea, it is obviously impossible for employees to have seven times the salary. Naturally, those employees with excellent texture will gradually drain away, leaving behind ordinary employees. Although the employees left behind have good professional ethics, work very hard and are very busy, the overall work efficiency of the enterprise is very low.
sixth, the competent ability is limited
As the saying goes: Soldiers bear one, will bear a nest? . Although everyone is very busy, because of the limited ability of senior managers, they don't have the strategic layout, can't command and coordinate tactically, can't know and employ people well, can't make full use of limited resources effectively, and can't know ourselves and ourselves, and know the world, so it is inevitable to fight the wrong battle with excellent soldiers at the wrong time and place.
As a supervisor, especially a senior supervisor, you must be careful not to let employees do nothing. You should know that one of your instructions will be transmitted to the grassroots, and employees at all levels will be busy with your instructions. If busy for half a day has no effect, it is inaction work, even negative work. If leaders dare not take responsibility, imagine the outcome? If this happens many times, the employees will be tired. However, what should I do if I can't disobey orders? Employees will be blocked by soldiers. If you have a thousand orders that I can't do it, I will clean my own door. As a result, everyone is busy, but in fact, they are busy, pretending to be busy to show their superiors, level 1 * level 1.
there is another situation, that is, changing from day to day. As an enterprise director, he is not careful before making a decision, or he is not strong enough in decision-making, or his ears are soft. After making a decision and issuing instructions, he feels that the original decision is not good and wants to modify the decision. Therefore, the decision instructions are being implemented, and the instructions are modified at will, at any time, casually and randomly, leading to the breeding of random culture. At first, the subordinates were uncomfortable with this. After a long time, they found out the boss's nature and style. Although the boss issued an order and estimated that the boss would modify the instruction, they began to pretend instead of really moving. As a result, the boss was satisfied when he saw his subordinates moving, but he was slow to produce results and inefficient.
VII. Wrong cultural orientation
The orientation of corporate culture also affects the overall efficiency of the enterprise. If enterprises encourage individual heroism and do not pay attention to cultivating team consciousness and cooperative combat ability, then although everyone wants to be a hero and everyone is busy, everyone has not developed the consciousness and habit of cooperative combat, and there is a high wall between individuals and departments, and the efficiency is not high. More seriously, they worry that others may become heroes and influence themselves, so they elbow others and even stumble.
if catering enterprises advocate? Busy? Culture, then employees will be busy, which is particularly obvious in some growth enterprises. What the boss doesn't like most is that everyone is idle. When employees are idle, the boss is in a panic. So I don't ask whether the employees have completed the task, but only see if they are busy. Some bosses don't directly talk about idle employees, but obliquely praise busy employees, especially those who work overtime. As everyone knows, the reason why employees work overtime is mostly because the texture is not good, and they are too busy to get to the point during working hours. And some people love to work after work; What's more, it's a product problem, and I deliberately worked overtime to show it to my boss. As a result, the boss praised those who worked overtime, and the following is bound to be busy. As a result, the busier you are, the more you are praised by your boss. The more you praise people, the busier they will be, and the busier they will be. ;