basic catering courtesy terms are divided into: welcome, greeting, farewell, address, congratulations, apology, thanks, reply and inquiry

1 Welcome: welcome, welcome

2 Greetings: hello, good morning, good afternoon, good evening and hard work on the road.

3 farewell words: goodbye, good night, see you tomorrow, have a nice trip, have a safe journey and welcome you to come again next time.

4 terms of address: miss, madam, madam, administrator, comrade, chief, that gentleman, that lady, elder sister, aunt, hello.

5 greetings: congratulations, happy holidays, merry Christmas, happy new year, happy birthday, happy marriage and rich fortune.

6 words of apology: I'm sorry, please forgive me for disturbing you and being rude.

7 words of thanks: thank you, thank you very much.

8 reply: yes, ok, I see. thank you for your kindness. don't be rude. it doesn't matter. this is what I should do.

9 inquiry: what can I do for you? What can I do for you? ) What can I do for you? Do you have anything else/do you like (need, can). . . . ）？ Please. . . . Okay？

11 Basic courtesy expressions 11 words: Hello, please, thank you, sorry, goodbye.

11 words of common courtesy: please, you, thank you, I'm sorry, goodbye, please forgive, never mind, never mind, don't mention it, good morning and hello.

12 professional language: Welcome to our restaurant. Please wait a moment. Please sit here. Your dishes are all here. What would you like to eat? Please have a meal. Please sit down. Thank you. Goodbye.

We should use the correct language: clear tone, soft voice, accurate language, concise and clear, smiling, friendly attitude, paying attention to the consistency of language and expression, not looking around, standing upright, keeping a proper distance, staring at the triangle of the face, trying to do what the guests promised, asking for instructions when they could not answer, and not arbitrarily. Speak politely.