Legal analysis: Operators should exchange or return goods for consumers according to their requirements, but specific problems can be solved through negotiation. At the same time, consumers should keep good food samples and proof of eating, and complain to consumers' associations, industry and commerce, health departments and health supervision departments in time. So that the relevant departments can inspect and punish the hotels that have problems. If there is an adverse reaction after eating, you need a hospital certificate (such as medical records and outpatient records), and the hotel will be responsible for the related expenses such as medicine. When encountering such a problem, it is also the best measure to protect rights to ask the restaurant for a certificate rationally. For the problem of foreign bodies in meals, most treatments are "free of charge", but restaurants should take full responsibility for the health problems caused by foreign bodies afterwards. "But in practice, the restaurant shirked its responsibilities afterwards. In this case, there must be a hospital diagnosis and evidence of eating in a restaurant.

legal basis: article 148 of the food safety law of the people's Republic of China * * * consumers who suffer from food that does not meet the food safety standards may claim damages from the operators or the producers. Producers and business operators who receive consumer compensation claims shall implement the first responsibility system, pay first, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation. In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers may, in addition to demanding compensation for losses, demand compensation of ten times the price or three times the loss from the producers or operators; If the amount of additional compensation is less than 1,111 yuan, it will be 1,111 yuan. However, there are defects in the labels and instructions of food that do not affect food safety and will not mislead consumers.