The hotel lobby manager said she couldn't manage it, so we asked her to find a leader. She said that more than a dozen leaders were on business trips and could not be contacted. She said she was a public place and didn't take any responsibility! The waiter told me that the last two people took it. Why didn't you tell us? And why did you drag my bag to the back without telling me, and finally refused to admit it and pointed your nose at us? Is the hotel really not partly responsible? I walked in myself and started spending, so I had a responsibility relationship with the hotel. Why did I say no matter? According to the regulations of the catering industry, it is illegal to write labels there, which is also a collective responsibility! Where is the lobby manager? I don't care what this hall is for. Who can make decisions for consumers? You have to be scolded by the hotel for losing something? Is Yantai such a humanistic culture? The hotel broke my heart for Yantai. Whether the hotel is responsible for such disputes depends on the situation. Article 7 of the Consumer Law stipulates: "Consumers have the right to protect personal and property safety when purchasing, using goods and receiving services, and consumers have the right to require the goods and services provided by operators to meet the requirements of protecting personal and property safety.