1, with the ability to command, control, organize and implement the work of the department.

2. Strong ability to deal with emergencies.

3. Be calm, have strong self-control and be good at dealing with interpersonal relationships.

4. Care and care for employees, and have the ability to motivate and mobilize the enthusiasm of employees.

5, according to market information and customer needs, can make correct judgments, decisive processing, and strong decision-making ability.

6. Have the ability to coordinate with other departments and public relations, and have strong oral and written expression skills.

Responsibilities of the front office manager:

1. Be responsible for the general manager of the hotel or the director of room service, carry out the instructions given, provide relevant information and assist the leaders in making decisions.

2, according to the hotel's annual plan, formulate the business indicators, planning and budget of the front office, and ensure the completion of all planned tasks.

3. Review relevant reports every day, master the room reservation and sales situation, and directly participate in reservation management and customer forecast, so that room sales can reach the best state.

4. Regularly inspect the reception desk and all service posts to ensure the efficient operation of the lobby of each post, standardize the service, and keep the lobby in good health and order.

5. Supervise the work of subordinates and be responsible for the selection, training, evaluation, transfer and promotion of front office employees.