1. Responsibilities of the hotel operation director:

1. According to the short-term and long-term business objectives of the hotel and the comprehensive market situation, be responsible for proposing and participating in the formulation of the hotel's external sales and attracting tourists.

2. research and master the local tourism market dynamics and the potential needs of customers, collect and sort out the external sales strategies, and submit written reports to the general manager regularly.

3. Keep close contact with superior tourism management departments, large travel agencies, large groups and companies, and government departments, and establish long-term, stable and good cooperative relations with various customers. 4. Be responsible for the promotion of the hotel, actively participate in the renewal, transformation and combination development of hotel products, and improve the reputation and influence of the hotel.

5. Guide all kinds of internal and external advertising activities of the hotel, make short-term and long-term publicity and promotion plans of the hotel, and report them to the general manager for approval before implementation.

6. establish a good cooperative relationship with all departments, listen to customers' opinions extensively, and handle major complaints to ensure the implementation and implementation of the sales plan.

7. Select and train hotel sales teams of different ages and levels, guide sales staff to constantly learn, update their professional knowledge and improve their sales skills to adapt to the changes in the market. 8. Evaluate the performance of subordinates on a regular basis, reward and punish according to the company's reward and punishment system, constantly improve the ideological quality, professional skills, organization ability and pioneering spirit of marketing personnel, and cultivate a high sense of responsibility of sales personnel.

9. Review the daily business report, find out the hotel room occupancy rate, operation status and reception situation on that day, organize and coordinate various departments, and receive VIP guests according to the specified requirements. 11. submit the plan of sales activities and public relations activities to the general manager every day, and after the approval of the general manager,

organize relevant personnel, prepare promotional materials and formulate action plans.

at the end of p>11, do a good job in analyzing the hotel operation situation in the current month and the work plan of the marketing department in the next month, submit it to the general manager for approval, timely summarize the customer complaints in the current month, and submit it to the general manager in writing for review. Second, conference team sales:

1. Visit local government agencies, financial, education, health and other agencies and departments, as well as large-scale teams such as large and medium-sized state-owned enterprises regularly, and make weekly visit plans.

2. Keep in touch with relevant units and departments by telephone, fax and email. 3. Earnestly make customer inquiries and reservations, and give written confirmation. 4. Receive customers who come to visit the store.

5. Establish customer information registration, make sales records and make sales reports. 6. Receive and follow up the activities of the visiting consumption team.

7. Do a good job in market research and report the market situation to the sales manager. Job responsibilities 8. Strictly implement the authority of house price examination and approval, and keep special prices confidential. 9. Handle the relationship with other departments of the hotel. 11, VIP reception of important government teams. Iii. Travel agency sales:

1. Visit local travel agencies, reservation centers and exhibition companies on a regular basis, especially get in touch with the headquarters of large travel agencies in Guiyang and make weekly visit plans.

2. Keep in touch with relevant units and departments by telephone, fax and email. 1. Earnestly make customer inquiries and reservations, and give written confirmation. 2. Receive customers who come to visit the store.

3. Establish customer information registration, make sales records and make sales reports.

4. Receive and follow up the activities of the visiting consumption team.

5. Do a good job in market research and report the market situation to the general manager of the hotel. 6. Strictly implement the authority of house price examination and approval, and keep special prices confidential. 7. Handle the relationship with other departments of the hotel. Iv. Banquet sales:

1. Be fully responsible for the promotion and reservation of banquets, conferences and exhibitions.

2. Make the marketing plan of banquet sales, establish and improve the working procedures and standards of banquet sales department, formulate the banquet sales system and direct its implementation. 3, establish and improve the banquet diary, customer contract filing, banquet orders and individual information filing records, making it an effective means of work.

4. Make a one-week visit and telemarketing plan and submit it to the general manager of the hotel. At the weekend, I will review my week's visit with the hotel marketing staff and make a summary.

5. Make a sales report, and record each visit and telephone sales in detail.

6. communicate closely with other groups in the marketing department about the gains of each visit by the general manager of the hotel and the feedback from the guests, and handle the activities taken over by the marketing department.

7. Meet the needs of visiting guests, provide them with necessary information, and discuss the details of activities with them.

8. Visit banquet customers and do a good job of internal reception.

9. Check the reception preparations on the spot, ensure that all the arrangements are fulfilled, and coordinate with the banquet manager of the Food and Beverage Department to ensure the implementation of reception services.

11. Coordinate with relevant departments to solve the special needs of customers.

11. After the activity, send a thank-you letter to the customer. Collect customer feedback, if there is any problem, report it to the food and beverage manager in time for timely treatment and correction.

12. Handle special affairs related to the catering and banquet department of the sales department, participate in hotel activities and do a good job in public relations. V. Business sales: Job responsibilities

1. Be familiar with the big trading companies and company groups around the hotel (especially local foreign-funded enterprises) and visit them regularly.

2. Establish customer files and keep in touch by telephone, fax and email. 3. Hold regular or irregular meetings of secretaries of large companies to strengthen contacts and enhance feelings. 4. Keep sales records, and provide the general manager of the hotel with a written report on visiting customers at the daily morning meeting.

5. continuously develop new customer markets and expand customer networks. 6, coordinate the relationship with the relevant departments of the hotel. 7. Arrange the check-in of customers, catering and other activities. 8. Assist the finance department to collect accounts from customers. 9. Develop long-term hotel residents and achieve a certain occupancy rate. 11, make plans to attract long-term residents, and put them into practice. 11, establish long-term household files, and visit regularly.

12. hold regular long-term residents' parties to show appreciation and solicit long-term residents' requirements and suggestions for the hotel.

13. Constantly expand the long-term household market and improve the management regulations for long-term households.