how to do a good job in floor management is a matter of great concern to every business, which directly reflects the management level of the enterprise and directly affects the operating efficiency of the enterprise. The floor supervisor is both the manager and the managed, and she plays the role of connecting the preceding with the following, conveying, carrying out and executing the manager's will. In particular, the growing spring department store is now in a turning point, how to break through itself and create a new situation. The author thinks that the professional ethics and behavior of supervisors must be done well in the following aspects: first, lead by example, strictly self-discipline, adhere to principles, treat everyone equally, give full play to their strengths, learn with an open mind, be familiar with business, accumulate experience, have good language expression and communication, communication and coordination skills, master laws and regulations, properly handle after-sales problems, have certain foresight and foresight, Tolerant and good psychological quality The author who has just engaged in the supervisor's work does not know much about the supervisor's post. This supervisor training is of great guiding significance to the author. By participating in this training, the author is familiar with the supervisor's duties, realizes the misunderstandings in the work, grasps the working methods, and clarifies the direction of the supervisor's work, so that he has his own opinions and plans for striving to be a qualified supervisor. 1. Cultivate your overall situation. As a supervisor, what you have to consider is no longer the simple personal interests and the scope of personal work. You should consider and deal with problems from the perspective of the company, and have a strategic vision when arranging work and conflicts of interests. 2. Cultivate your correct view of interests. Don't think too much about your own personal interests, or you will easily lose your balance in the process of work. 3. Cultivate your flexibility and judgment. As a supervisor, when carrying out the company's tasks and implementing the company's system, he needs to have certain flexibility and make a correct judgment on the progress of things in advance. 4. Exercise your coordination ability. The supervisor must have certain coordination ability. First of all, he should coordinate himself well, allocate his energy, physical strength and brain power reasonably, and be clear about what he does and what he doesn't need to do. Then it is necessary to coordinate the relationship between your own department and other departments, and the relationship between your subordinates. If these relationships are not well coordinated, the work resistance will be great, which will also greatly affect the effectiveness of the work. 5. Exercise your command ability. It is necessary to observe everyone's characteristics and strengths at work, know people well, and arrange different things for the most suitable person to do it. At the same time of arrangement, investigation and research can't be taken for granted to arrange work, let alone oppress people with power. Using the right people and making reasonable arrangements are the qualities that an excellent commander must possess. 6. Cultivate your emergency response ability. A competent supervisor must have his own emergency ability when he encounters an emergency. First of all, he must not be confused, and he needs to keep a cool head and quickly find a way to solve the problem and slow down the development of the incident. As a link between the floor manager and the employees, the supervisor should convey the manager's requirements to the employees well, and at the same time feed back the employees' suggestions. Of course, for these requirements and suggestions, the authors should integrate their own ideas through the processing of their own brains. When their own ideas conflict with them, proper communication will help the authors find the most correct way, make use of their own and others' strengths, encourage them to care about employees, and start from the details. Let employees feel that they are making contributions to the enterprise all the time. A person who absolutely obeys his superiors and has no thoughts of his own, or a supervisor who obeys all the employees below and has no prestige, will never become an excellent manager and will never succeed. To be a qualified floor supervisor, you must accurately find your own position and correctly realize the responsibilities, tasks and functions you undertake. In practical work, we should be patient, caring, sincere, careful, responsible and conscientious, win the trust of leaders, the trust and admiration of employees, and the willingness of manufacturers to cooperate.