12369 complaints about oil smoke useful, smoke nuisance complaints method is as follows: 1, you can call the mayor's hotline; 2, you can call the 12369 environmental protection hotline, residents can go through the residents' committee to coordinate, or ask the community police to intervene in order to safeguard the legitimate rights and interests of residents. In residential buildings, not supporting the establishment of a special flue commercial and residential complexes and commercial and residential complexes and residential floors adjacent to the commercial floors to establish the production of fumes, odors, exhaust gas catering services that is a fume nuisance, by the supervision and management department ordered to rectify the situation.

A, constitute a nuisance conditions:

1, a living area of the night test more than 50 decibels, the second category of living area of the night test more than 65 decibels, as long as more than 9:00 p.m. or 10:00 o'clock at night is a nuisance, belonging to the noise pollution. If there is behavior within these categories is a nuisance.

2, the neighborhood renovation time 12:00 to 14:00, 19:00 to 7:00 the next day is not a nuisance. Each province provides a different time, but similar, the residents of normal rest time operation is considered a nuisance. Allowable renovation time is concentrated in the hours of 7 hours to 12 hours, 14 hours to 19 hours.

3, 11 p.m. to 7 a.m. the next day, the decibel is higher than 80 decibels, that is, a nuisance.

Second, the nuisance handling process:

1, the local environmental protection department complaints;

2, the police;

3, to the court, requesting the cessation of the infringement of the behavior, or rectification, to reduce the noise emissions and operating hours.

Legal basis: The Chinese People's **** and National Code

Article 120 Civil rights and interests are infringed upon, the infringer has the right to request the infringer to assume responsibility for the infringement.

Article 183 If one suffers damage to oneself as a result of protecting the civil rights and interests of others, the infringer shall be held civilly liable, and the beneficiary may make appropriate compensation. If there is no tortfeasor, the tortfeasor escapes or is unable to bear civil liability, and the victim requests compensation, the beneficiary shall give appropriate compensation.

Article 167 Where an infringement endangers the personal or property safety of others, the infringer shall have the right to request the infringer to bear the infringement responsibility of stopping the infringement, removing obstruction and eliminating the danger.

Article 1168 If more than two persons **** together to commit a tortious act and cause damage to another person, they shall be jointly and severally liable.