The direct cause of the Luoding International Hotel incident is the poor service provided by the hotel management, and the fundamental reason is the dishonesty of the management. Hotel complaints show that the hotel's sanitary quality is not good, the room facilities are not complete, there is no 24-hour hot water supply, the attitude of service staff is poor, and the parking fee is high. In addition, the hotel's catering service is expensive, and consumers' verbal complaints show that the quality of catering service is poor and the safety and quality cannot be guaranteed. The solution adopted by the hotel is: denial, only providing promotional services, refusing to appeal or refusing to refund. Therefore, the complainant could not get a fair result, which led to the Luoding International Hotel incident.