12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. ?
12345 The working hours of the mayor's hotline are: 9: 00 am to 5: 00 pm from Monday to Friday.
1. This hotline is located in the People's Avenue City Convenience Service Center.
Second, the mayor's hotline is not a unit to deal with problems, and government departments pay more attention to the mayor's hotline complaint form. This complaint form has to go through the director of the office, the director in charge, and the business department of the government department. Letters and visits are also held regularly. ?
3. Precautions for calling the public service hotline: The facts of the call appeal must be clear, leaving your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units.
The public hotline 12345 is accepted as follows:
1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, examination and approval items and other government information and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, public * * * service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
Legal basis:
Article 1 of the 12345 Work Specification for Citizen Hotline, the acceptance center accepts citizens' demands through the system platform; County (city, district) governments (administrative committees), municipal government departments and public * * * service units, as the organizer of the public hotline, undertake public demands. The municipal supervision department shall work on the spot and supervise and supervise the handling of the public hotline throughout the process; The news media, as a hotline linkage unit, carry out publicity and public opinion supervision on the hotline work.