123 15 is a consumer complaint hotline and a nationwide internet platform. The respondent is an infringement under the jurisdiction of the administrative department for industry and commerce; In the process of consumption, when your legitimate rights and interests are violated; When discovering fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods; When you find false advertisements and deceive consumers, you can call 123 15 to report complaints. Relevant personnel will assist in mediating disputes. If illegal acts are found, they will be investigated and dealt with according to law.

123 15 Telephone complaints:

If you make a complaint or report after dialing 123 15, please answer the questions according to the tips of the staff, truthfully tell the facts, reasons and request of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. If the merchant's behavior violates the relevant industrial and commercial administration laws and regulations, 123 15 will call consumers and merchants to mediate at the same time or after mediation. As for whether consumers can get compensation, because 123 15 has no enforcement power, it depends on the mediation results. If serious quality problems are involved, they will inform the administrative department of the relevant situation, and the administrative department will investigate and handle them.

To sum up, if the seller does not commit fraud, and the goods cannot be used because of concealing the quality problems and defects of the goods, it is not an infringement of consumer rights and interests. Even if we call 123 15, the industrial and commercial department can't handle it.

Legal basis:

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.