First, the hierarchical relationship

Direct supervisor: Housekeeping Manager

Direct report: head of laundry department

Class number: ordinary class

Contact department: all departments of the hotel.

Second, the job requirements

1. Education: High school education or equivalent.

2. More than five years management experience in the same star laundry department.

3. Skills: familiar with the professional knowledge of the department, holding a senior laundry certificate and a manager's employment certificate.

4, natural conditions: good health, good looks: 20-50 years old. Male 1.70 meters above. Female1.65m above.

5. Training: those who have received professional training, participated in the training class for league cadres and passed the examination.

Third, job responsibilities

Be fully responsible for the overall management of people, talents and materials in the laundry department, ensure the normal operation of the work, and provide dry cleaning, wet washing and ironing services for hotel guests and hotel employees. At the same time, it is responsible for the washing of the housekeeping department, catering department, apartment department and Xiangshan business hotel, as well as the washing of guests' clothes, work and cotton goods.

1, under the leadership of the housekeeping manager, fully responsible for the laundry department.

2. Attend the daily meeting, the work plan and requirements of the hotel, and coordinate the relationship with various departments.

3, responsible for the preparation of the department's business plan and staffing.

4, presided over the formulation of rules and regulations, workflow, quality standards. Safety measures and training plan.

5. Keep in touch with superiors at any time, accept instructions, listen to the opinions and suggestions of subordinates, do a good job in employees' ideological work and arouse their enthusiasm.

6. Check the work of supervisors and foremen (review the fund evaluation of supervisors, foremen and employees).

7. Effectively control costs, set prices, maintain balance, pay attention to the consumption control of detergent, and make up positions as planned.

8, handle the guest complaints about the accident.

9. Discuss the maintenance and repair of the machine with the equipment maintenance personnel and the engineering department.

10. Discover and train excellent employees and select management talents.

1 1. Analyze the business cycle of the department.

12, complete other work assigned by superior leaders.

13. Abide by national laws and hotel rules and regulations.