Twelve Smiles

Before the plane took off, a passenger asked the stewardess to pour him a glass of water to take medicine. The stewardess said politely, "Sir, for your safety, please wait a moment, and I'll bring you the water immediately after the plane enters a stable flight, okay?"

after p>15 minutes, the plane has already entered a stable flight state. Suddenly, the passenger service bell rang in a hurry, and the stewardess suddenly realized: Oh, no, because she was too busy, she forgot to pour water for that passenger! When the stewardess came to the cabin, she saw that it was the passenger who rang the service bell just now. She carefully delivered the water to the passenger and said with a smile, "Sir, I'm really sorry for the delay in taking your medicine due to my negligence. I'm very sorry." The passenger raised his left hand, pointed to his watch and said, "What's the matter, is there anyone who serves you like this?" The stewardess felt wronged with water in her hand, but no matter how she explained it, the picky passenger refused to forgive her negligence.

On the next flight, in order to make up for her fault, every time she goes to the cabin to serve the passenger, the stewardess will go to the passenger and ask him if he needs water or other help with a smile. However, Yu Nu, the passenger, did not disappear, and assumed an uncooperative attitude, ignoring the stewardess.

Before arriving at the destination, the passenger asked the stewardess to send him the message book. Obviously, he wanted to complain about the stewardess. At this time, although the stewardess was very wronged, she was still very polite without losing her professional ethics, and said with a smile, "Sir, please allow me to express my sincere apologies to you again. No matter what opinions you put forward, I will gladly accept your criticism!" The passenger's face tightened and his mouth was ready to say something, but he didn't speak. He took the guest book and began to write in it.

When the plane landed safely and all the passengers left one after another, the flight attendant thought it was over. Unexpectedly, when she opened the guest book, she was surprised to find that the passenger wrote a letter of commendation instead of a complaint letter.

what made this picky passenger finally give up the complaint? In the letter, the stewardess read this sentence: "During the whole process, your sincere apologies, especially your 12 smiles, deeply touched me and made me finally decide to write the complaint letter as a commendation letter! Your service quality is very high. If there is an opportunity next time, I will take this flight in your! "

a smile looks ordinary, but it has the same charm as sunshine. Smile is a kind of accomplishment, a kind of temperament, a kind of demeanor, an expression of true feelings, a symbol of civilization and progress, and it comes from the sunshine mentality. From this, your imagination can be extended by the once cordial, warm and warm smiles of employees from all walks of life ... < P > Typing is very fortunate to be adopted.