1, sensible and generous, bold customers. The characteristics of such customers, their communication with our marketing staff is not only in the product cooperation, but also focus on humane, know how to respect each other, not calculating, because these people they are in the negotiations not only resort to their own needs, but also pay close attention to listening to the voice of our marketing staff, such people as long as in the big aspects of meeting them in the small aspects of their unwillingness to spend a lot of energy, so the negotiations with this type of customers should also be done! A polite person, bold people, learn to grasp the big and let go of the small. This kind of customer is generally manifested as: the phone bill does not care too much, but also will not put forward to let you call over the request, generally agreed time they will basically abide by the appointment.
2, humor. This type of customer is characterized by talking to make people laugh, it is very easy to let people have a sense of intimacy, the vast majority of reasons due to the character of the reason or more open-minded. Communicate with these people should also learn a little humor, because these people are very focused on the fun of working life, even on the phone to talk about business they do not forget to joke, if you do not learn to point, the other side will feel that you were uninteresting, not too easy to produce emotional communication. And this kind of people because of the character of the reason he will sometimes forget and each other about good things, even so in general this kind of people will not be too much on the heart, so this kind of people cool about you can politely point to him, but can not be too angry, not or his pride will not be able to stand, this kind of people are still relatively easy to do things in a righteous manner.
3, catty people. This kind of people are generally more serious, so this kind of people talk about cooperation, in terms of small details to meet, if this kind of people like treating the first kind of customers, it would be a big mistake. This is often said that the kind of drill into the tip of the needle out of the people, his little problem you can not be engaged in horse households. This kind of people are generally manifested in a small problem on the dispute, and even in order to save a few phases of the small amount of money, often text messages to each other's cell phones to let each other call over, and sometimes hit the hang up, let each other call over, such a place are counted in such a fine people, you can not let him suffer, you also want to make sure that he dabbed a little bit of others can not be dabbed in a small advantage before you can do.
The following are some language skills, see if utilized in the communication with customers, the effect will be better or not.
(1) Choose positive words and ways (please note the comparison of A1 and A2, B1 and B2, C1 and C2, the latter is a more professional way of communicating)
(2) Make good use of the "I" instead of "you":
(3) Understand the customer's psychological needs, and as far as possible, will be the dialogue towards a positive, constructive guidance.
Some workplace applications:
(1) Offer choices; listen more; repeat the affirmation so that the client feels in control of the situation, not at the mercy of others.
(2) Praise, PMP; learning to pause before answering helps the client feel that you are defending his self-image rather than trying to educate him.
(3) Say "I will ......" to express willingness to serve Say "I understand ......" to
The above information is summarized for you, my friend. You can refer to it. I'd like to thank you for your help.