1. The receptionist sat in the reception desk in a standard sitting position, looking at the main entrance.

When the guest comes in, you should put down your work in time, stand up immediately, smile, look at the guest and say, "Hello! Please come in "and ask the guest's reason;

3. When leading the guests into the conference room, they should walk on the right front side or left front side of the guests, and the distance from them should not exceed 1 m, and they should turn back from time to time to have a friendly conversation with the customers;

After the guests sit down, go to make tea. When handing tea to guests, you should give tea with both hands and say "please use tea". You should always pay attention to whether there is tea in the guest's teacup, add tea in time, and prepare an ashtray for the smoker.

5. When answering the phone, say, "Hello! XX company, who are you looking for? " Where are you, please? A: What can I do for you?

6. When introducing yourself to the guests, you should say, "Hello! I'm XXX from XX Company. "What can I do for you? ";

7. When shaking hands, don't be too heavy or perfunctory, and the intensity should be moderate;

8. Stand, bend slightly, pick up the guest's business card with both hands and hand it to the guest, with the head slightly lowered and the business card facing the guest. When receiving the guest's business card, say, "Thank you!" Pay attention to the guest's name and title for 3-5 seconds, so as to inform the guest of his position in time and let the guest know that you respect and value him. Don't put your business card in your pocket right away, just put it aside or play with it in your hand. When addressing guests, you should address them as a certain position or as a certain gentleman or lady, instead of calling them by their first names to show respect;

9. Don't walk too fast when accompanying guests. You should make them appreciate, ask questions and ask questions carefully. Especially for those elderly guests, we should be respectful and prompt from time to time: "Please be careful" and "Please walk slowly". Don't walk in front of the guests, you should let them go first.

10, when introducing people or items, palm up and articulate clearly;

1 1. When guests demonstrate or sit down, they must say "please" and say "thank you" after the demonstration.

Second, talk about etiquette.

1, don't argue with the guest, let the guest speak first, then speak; If you need to speak under special circumstances, you should say, "Excuse me, may I interrupt?" ;

Don't argue with the guest, let the guest express himself first, and then answer. When answering, be patient, sincere, gentle and persuasive, and the answer should be clear and not lengthy;

3. Don't glance left and right when the guest asks questions, listen carefully and answer every question of the guest patiently and moderately;

4. When asking the customer's requirements, speak politely and unhurriedly;

5. When talking with guests, the distance should be moderate (about 70CM- 100CM). Being too close gives people a feeling of sneaking around; The distance is too far, giving people a feeling of indifference and lack of enthusiasm. Pay special attention not to attack customers or competitors, talk less and listen more, and master customers' information and requirements as much as possible;

6, must have a notebook, write down the customer's requirements, problems and opinions in time, to show respect for customers;

7. When seeing the guests off, accompany them to the elevator and say "goodbye" ("Please go" and "Take your time").