This all-weather customer service system ensures that users can get timely response and effective solutions whenever and wherever they encounter problems. It eliminates communication barriers caused by geographical or time difference, and improves the performance of Meituan in service quality and efficiency. Users don't have to go to the store in person or fill out a lengthy complaint form, but they can start a quick complaint handling process by phone.
Meituan customer service staff will not only answer the phone, but also follow up according to users' complaints to ensure that the problem is solved quickly and thoroughly. This intimate 24-hour manual service not only facilitates users, but also reduces the time for handling complaints, so that users' problems can be properly handled as soon as possible, which shows that Meituan attaches great importance to users' needs.