Writing ideas: be clear, natural and clear, not messy, and pour your own thoughts and feelings, or explore the true meaning of life, or talk about ideological issues and academic spirit, so that readers can be enlightened and educated. Such an article has a philosophy, giving readers a richer feeling.

Content of the text:

Another year has passed quickly. With the care, support and help of leaders and colleagues, I believe that I will earnestly perform my duties in my work, strive for perfection in my work, always maintain a modest and prudent attitude, take serious study and solid work as the criterion, and earnestly complete various tasks. The work situation is summarized as follows:

First, I always keep an endless attitude of learning in my mind, bearing in mind.

2. Earnestly study business knowledge at work, combine theory with practice, constantly improve working methods, sum up experience, give full play to post functions, and earnestly study the table setting, tablecloth, bone plate, bowl, spoon, red wine glass, white wine glass, small handlebars, ashtrays, paper plates and mouth cloth in private rooms. The collocation of serving in the box, the collocation of high and low dishes and the collocation of stir-fried soup and cold dishes; Pay attention to the different problems of the guest position, the host position, the deputy host position and the escort position in the service, and so on.

In the accumulated study, correct a little one day, improve a little, and make progress every day.

The restaurant is a place where a lot of interpersonal communication takes place. Every waiter will have extensive contact with a large number of guests every day, and will have various interactive relationships with the guests based on the service. Properly handling these relationships will make the guests feel respected, valued and treated well.

the acquisition of this feeling will play an inestimable role in the sustained prosperity of the business and the publicity and communication of the restaurant. My experience of providing excellent service to guests is: As a waiter, we should pay attention to the natural and smooth tone, affability, moderate volume, constant speed of speech, and be calm and polite at all times. Those language words that show respect and modesty should always be on your lips, such as you, please, sorry, if, can and so on.

and I think that smile is the best and most necessary tool for communication in the service process. In addition, the waiter should pay attention to the opportunity and the object of expression, that is, to express appropriately according to different occasions and different identities of guests. When using language to express, it is necessary to use body language properly, such as using appropriate gestures and actions, combining with oral expression language, and constructing an expression atmosphere that is easy for guests to accept and satisfy.

being able to see through the potential needs of guests at a glance is the most worthy service skill of waiters in the service process. This requires keen observation ability and turning this potential demand into timely and practical service. For example, when a guest drinks to the end, he actively asks whether to cook, whether to consider pasta, or whether to add some side dishes. And the provision of this service is the most valuable part of all services.

the essence of observation ability lies in being good at thinking about what the guests think and delivering the service timely and properly before the guests speak out. Sudden incidents in service are common. When dealing with such incidents, I think we should adhere to the tenet that the customer is God and the guest is always right, be good at standing in the guest's position, put ourselves in the guest's shoes and make appropriate concessions.

When the waiter did a really bad job, he should sincerely apologize. When the situation happens, the waiter's first consideration is not whether the fault is on his own side, but to say sorry.

Looking back on the work in xx years, the hotel has carried out many activities for our employees, such as singing competitions and outdoor activities, which have enabled us to have a deeper understanding between employees, leaders and employees. I have made progress in all aspects, such as thinking, work and communication. It is hard to be a waiter, but if I find problems seriously, I can get a lot of valuable wealth.

This job not only brings me a salary, but also makes more friends. It also brings me more ability training. My language ability, communication ability, observation ability and adaptability have been improved in the role of waiter.

In my future work, I will make persistent efforts, foster strengths and avoid weaknesses, temper myself in practice and become an excellent waiter. At last, I wish xx Hotel more prosperous and more branches open.