1. self-service: change the hotel to self-service mode and provide necessary facilities and service guides. Ensure that guests can check in by themselves, understand the room facilities and how to use the equipment. Before check-in, provide guests with detailed reservation confirmation information, including important information such as unlocking password and Wi-Fi password.

2. provide a clear guide: provide a detailed guide manual or brochure in the hotel to introduce important information such as surrounding facilities, scenic spots and transportation to help guests better understand the local environment. In addition, emergency contact information can be provided so that guests can contact in time when they encounter problems.

3. Utilize technical means: use intelligent equipment and online platforms, such as intelligent door locks, self-service check-in system, message push, etc., to provide a more convenient check-in experience. Send the necessary information in advance by SMS or email, so that guests can complete the check-in procedure without seeing the waiter.

4, 24-hour customer service support: consider cooperating with a third-party service provider to provide 24-hour customer service support. Guests can contact customer service staff by telephone, SMS, online chat, etc. to answer questions and provide help.

5. Multilingual guidance: If your hotel often receives foreign guests, you can prepare multilingual guidance manuals or translation services to help guests better understand the check-in process, use of facilities and other important information.