The first article: model essay on hotel staff's love and dedication speech
Leaders and colleagues:
Hello!
As a hotel employee, how should we face the present work and make extraordinary achievements in ordinary posts? I think the first thing is honesty and trustworthiness. Since ancient times, honesty and trustworthiness is the standard to measure a person's behavior, quality and personality. As the ancients said, the way of management lies in honesty, and the way of profit lies in faith. Honesty and trustworthiness is the basic and accurate standard of being a man and the premise for enterprises to fight against the market. Therefore, at work, I treat every guest with sincerity and everything with good reputation. People often simply understand service as attitude, thinking that a good attitude means good service. Everyone knows that dealing with customers is tiring and boring, but I like this job. I like to see customers come here tired and leave with a satisfied smile. Satisfied with the sense of accomplishment gained after adhering to principles and ensuring the interests of hotels and customers yesterday. However, regrettable things often happen because of hotel factors or high requirements of guests, as well as a few other unreasonable troubles. But I always use my sincerity to make up for my shortcomings, and use my actions to touch the guests. The alternation of people coming and going has made me have an indissoluble bond with many customers, and I have exchanged sincere services for the true feelings of customers, so my work is vivid and colorful!
I think the operation of a hotel is just like the operation of a computer. It needs not only high-quality hardware guarantee, but also good software to support it. Our equipment is hardware and our service is software. Although our hotel has a certain scale and unique environment, it may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Since I entered the hotel, I have exchanged my heart for my true feelings and honesty for my true feelings, which has left a deep impression on customers and attracted many repeat customers, leaving an intangible wealth for the hotel. However, as a hotel employee and a hotel manager, if you want to improve your essential work, you must constantly learn to charge, enrich your knowledge and improve your comprehensive quality. Every time I take advantage of learning opportunities, I will seriously learn from other people's advanced experience, constantly improve myself and improve my adaptability to market changes.
I have no grandiloquence, only plain words and deeds; No glorious deeds, only ordinary work; There is no hero image, only a busy figure. But it is this simple, ordinary and busy life that fully embodies my love and loyalty to my career. I hope that with my efforts, my excellent service and my integrity, this place will become a home for customers, a shelter for customers, a gas station for customers' lives, a thriving hotel, a pride for the hotel and a glory for the hotel.
Thank you!
The second article: model essay on hotel staff's love and dedication speech
Leaders and colleagues:
Hello!
Cherish what you have now and find your own moving and happy place in the familiar things, so as to make your life happier.
I have worked in the service industry for nearly two years. How should I face the actual work these two years? In practical work, people often understand service as attitude, that is, a good attitude means good service. Actually, it is not. The service is more profound and closely related to the implementation of rules and regulations. Everyone knows that it is tiring and tedious to deal with customers directly, but I like the big family of Nanning Jinjiang Star, and I like to see customers' expectation and satisfaction. I like to see customers come here tired and leave with a satisfied smile; Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of hotels and customers. However, due to the lack of hardware, we often have to make up for it through manual services, and we also have to accept the vent of dissatisfaction when customers fail to reach their goals. In short, the alternation of people coming and going has made me have an indissoluble bond with many customers, and exchanged sincere service for the true feelings of customers, making our work vivid and colorful!
Jinjiang Inn operates like a computer. Not only high-quality hardware, but also good software are needed. Our equipment is hardware and our service is software. Our hardware may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Over the years, we have exchanged sincerity for truth, and we have exchanged honesty for sincerity, which has left a deep impression on customers and attracted many repeat customers, leaving intangible wealth for enterprises.
In ancient China, there was such a couplet: the reeds on the wall are heavy and the roots are shallow, and the bamboo shoots in the mountains are thick and empty, to describe those who have no knowledge and are not serious in their work. In today's society, this is also a warning to our service personnel. If there is no high-quality service and integrity, this enterprise will not stand the test of wind and rain and time, and will soon wither without vitality. We should constantly learn to charge, enrich our knowledge and improve our ability to cope with market changes. I don't want to be a bamboo shoot in the mountain and let our enterprise become a reed on the wall.
We have no lofty aspirations, only plain words; No glorious deeds, only ordinary work; There is no heroic image, only a busy figure; But it is this simple, ordinary and busy that fully embodies our love and loyalty to the cause. A greeting, a helping hand and even a small ashtray will make the whole winter warmer! Quality service is the driving force of our service, the sail of Expo and voyage, and the belief we pursue! We will create a better tomorrow!
The third part: the model essay of hotel staff's speech on love and dedication.
Leaders and colleagues:
Hello!
Honesty and trustworthiness are the traditional virtues of the Chinese nation. Since ancient times, abiding by honesty is the standard to measure a person's behavior, quality and personality. Being an enterprise also needs honesty. The ancients said: "The way to manage lies in honesty, and the way to make a profit lies in faith." Honesty and trustworthiness is the basic moral principle of being a man, and it is also the premise for enterprises to fight against the market. In today's socialist market economy, we pay attention to "honesty" because there is a shadow of lack of honesty in real life. Fake cigarettes, fake wine, fake documents, counterfeit banknotes, etc. They have left many shadows of dishonesty in people's minds, leading to a lack of trust and understanding between people.
As a service worker, especially as a "golden ear", how should we face the actual work now? In practical work, people often understand service as attitude, that is, good attitude = good service, but it is not. The service is more profound and closely related to the implementation of rules and regulations. Everyone knows that dealing with customers directly is tiring and tedious, but I like this job and I like to see the expression of customers expecting satisfaction. I like to see customers come here tired and leave with a satisfied smile; Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of hotels and customers. However, due to the lack of hardware, we often have to make up for it through artificial service means, and we also have to accept the vent of customers' dissatisfaction when they can't reach their goals? In short, the alternation of people coming and going has made me have an indissoluble bond with many customers, and exchanged sincere service for the true feelings of customers, making our work vivid and colorful!
I think the work of our front desk is the signboard and facade of our hotel, the window to show the spirit of "Golden Spike", the place where customers' first impression is formed, the place where customers come in for the first contact and the place where customers explain for the last time when they leave. The quality of service here will largely determine the whole mood of customers here and their psychological feelings after leaving, so I regard my work as solemn and sacred, and at the same time feel my responsibility and pressure. Every time before going to work, we should not only pay attention to our appearance and language, but also pay attention to our mood and mentality. We should forget our family, life, unhappiness and troubles, and physical exhaustion, that is, we should baptize our hearts and let ourselves devote ourselves wholeheartedly to our work. Only in this way can you serve customers wholeheartedly and think of the enterprise wholeheartedly. My work center is: all for customers, all for customers, all for customers. It is not easy to do our work well. Every day we come into contact with strange faces, customers of various identities and people with different personalities. Among them, some know you, some don't understand you, some are of good quality, some are of poor quality, and their demands, some of which we can do and some of which we can't do, all require us to complete with enthusiasm and quality service. We are human beings, and we also have our own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. I am happy when customers are happy, I am satisfied when customers are satisfied, and the troubles of customers are solved. I think the customer's business is no small matter, and my own business is no big deal. Therefore, over the years, customers have not been dissatisfied because my work is not in place As a "golden spike", I am steadfast in my heart and get it from the smile of customers.
The operation of a hotel is just like the operation of a computer. Not only high-quality hardware, but also good software are needed. Our equipment is hardware and our service is software. Our hardware may not always meet the requirements of customers, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Over the years, we have exchanged sincerity for truth, and we have exchanged honesty for sincerity, which has left a deep impression on customers and attracted many repeat customers, leaving intangible wealth for enterprises.
In ancient China, there was such a couplet: the reeds on the wall are heavy and the roots are shallow, and the bamboo shoots in the mountains are thick and empty, to describe those who have no knowledge and are not serious in their work. In today's society, this is also a warning to our service personnel. If there is no high-quality service and integrity, this enterprise will not stand the test of wind and rain and time, and will soon wither without vitality. As a desk worker, I will continue to learn to charge, enrich my knowledge and improve my ability to cope with market changes. I don't want to be a bamboo shoot in the mountain or a reed on the wall.
We have no rhetoric, only plain words and deeds; No glorious deeds, only ordinary work; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully embodies our love and loyalty to the cause. I hope that with our efforts, our high-quality service and our integrity, this place will become our customers' home, a shelter for customers and a gas station for customers' lives, so that our business will flourish and our tomorrow will be more brilliant!
Article 4: Model essay on hotel staff's dedication to their posts.
Dear leaders and colleagues,
Good morning, everyone.
Today, I am honored to stand on the stage and speak on my behalf, thanking my leaders and colleagues for their trust and support.
Time flies, the sun and the moon fly like a shuttle. In a blink of an eye, I have spent four years in the service post. In the past four years, like all my colleagues, I have had hardships, gains, losses, joys, struggles and pursuits. These four years are the most extraordinary thoughts in my life, the four years I have devoted myself to, and the four years in which my responsibilities and missions have accumulated continuously.
Looking back suddenly, in the four years as a waiter, although I have not experienced the eventful years of Jin Ge Tiema, I have a mountain of ambition and a passion like fire; Although I didn't make a great contribution on the battlefield, I always stuck to my service post and made contributions in obscurity and without complaint. I remember when I chose to be a hotel waiter, my classmates and friends cast puzzled eyes on me, and my family also scolded me. However, in the face of friends' incomprehension and family complaints, my heart seems to be bleeding, and I even doubt whether it is really right to choose to be a waiter. I keep asking myself this question. However, I still stick to my choice. After all, it is not easy to have a job in today's society. I should cherish this hard-won opportunity. However, things are not as simple as I thought. As a waiter, I am not used to being bossed around by guests, nor to smiling at them every day. I have flinched and hesitated for this. But persistence is my choice, and my colleagues around me have given me the courage to continue. Their sincere and persistent service attracted me deeply.
Love is the best teacher. Time flies, I gradually have an inexplicable love for the service industry. Encouraged by love and supported by my colleagues, I began to study business knowledge and practice business skills. I started with civilized service language and service etiquette, and studied hard bit by bit. Soon, my service changed from unfamiliar to familiar, so my ordinary life became full and colorful. My work experience has made me feel the hardships of struggle and the happiness of growing up, the true meaning of tenacious struggle and perseverance, and the unique quality of service personnel who dare to endure hardship and selfless dedication.
With the progress of society, the requirements for the quality of service are constantly improving. For the service industry, excellent service quality is the magic weapon for enterprises to survive. As the front-line personnel of the enterprise, our waiters bear unshirkable responsibilities on us. It is our requirement to earnestly safeguard the interests of enterprises and provide good service. Quality and efficiency are our service principles. Establishing the image of a first-class service enterprise is an unchangeable commitment to building a harmonious enterprise. With my own efforts, I won the trust and recognition of the leaders. My heart is full of the sweetness and pride of harvest. This is the nature of our work. From this point, I deeply realized the hardships of work and the conscientious and conscientious professionalism in my post.
The sun burns because it chooses glory; The mountain is mighty because it chooses persistence. I chose the service career, because it entrusted my expectations and dreams. My greatest expectation is to contribute to the development of the enterprise through my obscure work. My biggest dream is to make myself more and more brilliant in this bustling city and make my accommodation and living environment better through countless efforts without regrets. I have no grandiloquence, but at this moment, standing here, I want to say proudly: waiter, I have no regrets!
Looking up at the sky, the morning glow in 2 1 century is so brilliant; Looking around the world, the picture of 2 1 century is magnificent and magical. No matter whether the road ahead is full of flowers or thorns, I am willing to work together with my colleagues to make suggestions for the development of the hotel.
My speech is over, thank you!
Article 5: Hotel employees love their jobs and devote themselves to their speeches.
Dear leaders and colleagues,
Hello everyone! It is an honor to attend the meeting organized by the group. The topic of my speech is: Love your post, be dedicated, and escort. I started working in the engineering department of Rhea Hotel in March, 20 1 1, and it has been more than half a year now. In the past six months, no matter what I do, I have always treated it with a serious and down-to-earth attitude, and gradually found pleasure in my work and realized the value of a life.
The engineering department is the power guarantee department to ensure the normal operation of the hotel, and is responsible for the energy supply of the hotel, the management of facilities and equipment, the maintenance of dangerous work, the water supply, power supply and decoration of holiday hotels. The engineering department has many kinds of equipment, large quantity, busy work and strong technology. The interruption of any part will directly affect the normal operation of all departments in the hotel. Therefore, although the work I have done in the past six months is ordinary, I have encountered some setbacks and failures in my work, and I have also experienced some confusion and loss. But in this half year's work practice, I really realized that "serious work, ordinary work also contributes". People always have a goal in life and a development direction. Since the hotel is regarded as a lifelong career, you should put your ideals, beliefs, youth and talents into this solemn choice without reservation and choose "dedication" without hesitation. There is a slogan that says well, "If you don't like work, you will be laid off, and if you don't like work, you will be unemployed!"
Love and dedication is to do your job well, start from the small things around you, complete the work day by day, study hard the business knowledge and service skills, do every functional post well, do every inspection well and fill in every record. In short, in dealing with people, we should start from me, do small things well, and do today's work enthusiastically and sincerely; There is no excuse, we should work hard and do our job well. When we receive the work assigned by the leader, we should try our best to complete all the work assigned by the leader.
The engineering department is a second-line department, which involves a large and complicated workload, which requires us to have a serious and responsible work attitude and a work spirit that is not afraid of being tired or dirty. I remember there was a government reception on July 29th. Hotel leaders attach great importance to reception and ask our engineering department to make every effort to meet the needs of guests. Our engineering department has actively completed various preparatory work under the condition of tight tasks and insufficient manpower. In this reception work, I am mainly responsible for network, telephone and audio equipment, so I arrive at my post half an hour early every day to check and debug the equipment to ensure the normal operation of all the equipment. And I can solve the customer service in time in this reception work, which ensures the smooth completion of this reception work.
I remember that on the eve of the opening of the executive lounge, I received a request from the superior leader to check all the network and telephone equipment, so I took the line list to check the source of weak current wells and found that many network lines and telephones were not working, so I looked for drawings and found that many lines did not match the drawings. Although the situation was complicated and urgent at that time, we must find a way to solve the problem, which is the consistent working purpose and mission of the engineering department. So after calm thinking, I decided to check the direction of the lines first, and then break them one by one. After I had an idea, I picked up the ladder and began to patrol the line from the nearest inspection port of the weak point well. I found the first checkpoint, but I was in trouble at the second checkpoint. I put my head in but I couldn't see the line, but I tried to climb the ceiling and found that there was a load-bearing column blocking it, so I had to climb up and down the inspection port. There are many hanging rods mixed with various pipes on this narrow ceiling, so I have to take every step carefully and pay attention to the winding of wires on it. After walking to the line, I picked up the line tester and checked the network cables one by one. After two hours of network cable inspection, the damaged network cable was finally found, and the fault was eliminated, ensuring the smooth flow of network cable and telephone.
The competition of modern hotels has developed from hardware, sales and service at the front desk to strengthening engineering, procurement and maintenance and energy consumption management at the back desk. Hotel engineering management is an art, besides having a technical understanding and mastery of various equipment and facilities and various types of work, it is also necessary to cultivate team spirit and strengthen the education of professionalism and professional ethics. In a word, the engineering department of Rhea Hotel is a big whole, and each of our employees is an indispensable factor in this whole. We should learn from others' strengths in our work, ignore our own shortcomings, improve our work skills, achieve our career and dreams while our work continues to develop, and achieve the goal of common development. I firmly believe that ordinary work also has its glitter, and your practical actions are the cornerstone of hotel development and progress. Love and work hard to protect the development of Zhejiang Ruiya Hotel!
1. Five inspirational speeches for employees.
2. Excellent employees contributed 5 model speeches.
3. Five-minute speeches by five employees who love their work and are dedicated.
4. Five lectures on dedication
5. The Hotel Food and Beverage Department gave a model speech.