how to solve the complaints of catering guests about dishes?

to manage.

1. Ask the restaurant waiter and head waiter to analyze the guest's complaints:

1. If it is a taste problem, feed back the guest's complaints to the kitchen in time;

2. If it is the wrong delivery or the service is not timely, report it to the manager in time;

2. The restaurant manager must do the following management

1. Ask the head waiter to record the complaints of the guests;

2. Hold regular meetings that day to analyze where the problems come from and discuss how to improve them;

3. Put forward improvement plans to avoid similar complaints;

4. Each post is required to implement the improvement plan and conduct inspection.