Time is passing, we have technical growth, psychological growth and many other gains and insights, be sure to take the time to record. The following is the "2022 hospitality management internship experience 5", which is only for reference, welcome to read this article.

Article 1: 2022 hotel management internship experience

Through this internship, I have a deeper understanding of the management of the hotel again, and have their own insights and knowledge of the hotel industry. In the hotel internship period I not only more familiar with the hotel business operating procedures, in the treatment of people, and people learned a lot of things.

In this internship, I re-trained service skills and service norms, more y familiar with the service work, the service has a more in-depth understanding of the service, service skills have been further improved. The service is more skillful, can skillfully complete the service work. Through the hotel training, more familiar with the drinks and dishes can be familiar with the guests to introduce and promote dishes and drinks. And with the improvement of service skills into, improve the efficiency of the staff, reduce work errors, to provide guests with more thoughtful and convenient service, because xx is a tourist city, xx is more every summer tourists will gather place, so the hotel specially trained xx scenic spot some basic tourism knowledge, and xx near the tourist attractions of the route, in order to provide guests with more thoughtful and excellent service! Of course, this in the future service has also verified the correctness and importance of this training, guests more than once to us to understand the customs and customs of xx tourist attractions, etc., and our thoughtful service has more than once won the praise of the guests. Hotel training and internship experience, I graduated from the employment opportunities to increase the ability to improve the practice, in the process of language skills, communication skills, observation skills, memory skills, adaptability has been improved.

(1) language ability

The hotel industry is a service-oriented industry, in the service process, the ability to master the language is the hotel staff and guests to establish a good relationship with the important tools and ways to leave a deep impression. Language is not only a tool for communication and expression, but it also reflects and conveys the hotel's corporate culture, the staff's state of mind and other auxiliary information. Want to get to master the language ability, we must do the tone of the natural fluent, amiable, in the speed of speech to maintain uniformity of expression, at all times should be calm and polite. Pay attention to the object of conversation, that is, the identity of the person, and the guest's psychology, the use of appropriate and appropriate language, as the saying goes, to do "see people talking about people's dreams to see ghosts talking about ghosts" In addition, a very important aspect of language expression is to pay attention to the guests when talking to the collocation of sentence components is not accurate, the lexical nature of the word is not misused, etc., which means that the speech should be logical. Speech to have logic can not be a preamble, verbose, no cause and effect relationship, it is easy to shine into the guest's misunderstanding, thus resulting in errors in our service work, and the guest's dissatisfaction. We also want to rationalize the use of body language and gestures, sometimes in the service process, too much language will cause guests to be bored or disturbed guests, so we have to use body language and gestures or eyes, etc., this time the body language gestures eyes tend to be able to provide guests with more satisfactory service.

(2) social skills

Because the hotel is a ushering industry to receive many different guests every day, there are old customers and new customers, how to make these sources of retained a large part of the hotel staff to see the ability to communicate, although the hotel has a specialized marketing department is responsible for the sale of and to pull together sources of customers, but as a member of the restaurant, especially supervisors and managers. Although the hotel has a specialized marketing department is responsible for sales and soliciting customers, but as a restaurant, especially the director and manager must have their own fixed sources of customers, so from now on we have to exercise our social skills, to prepare for our future work, the first impression on the establishment and maintenance of interpersonal communication is very important to give a person the most memorable is often the first contact with the impression left. Therefore, the instrument, beautiful manners, sincere smile, meticulous courtesy is the key to leave a good first impression of the guests. Sincere treatment of each guest, guests come to the hotel for the first time to the hotel all are strangers, and people on unfamiliar things are often package mail guarded psychology, this time we have to rely on the sincere heart to interact with the guests, to obtain the trust of the guests, as friends to provide guests with a strong choice of guests and services, so that the guests feel that you are looking out for him, he will naturally trust you, so as to become your customers into a good first impression. Thus, to become your customers into a step, the establishment of interpersonal relationships should also have a beginning and an end, perseverance, each hotel staff should be persistent and guests to establish good interpersonal relations, not because of their own momentary mistakes and thinking about the guests feel slow, so as to send off their own at other times as well as other employees and guests to establish a good interpersonal relationship.

(3) observation ability to improve

The essence of observation ability lies in the ability to think about what the guests think, put themselves in the situation of the guests, before the guests open their mouths to say that the service will be timely and appropriate to send. Both to make the guests feel the hotel staff service everywhere, but also to make the guests feel at ease, so that the guests not only feel the free space is respected, but also can always appreciate the hotel concern service. Good at observing the psychological state of the guests guest psychology is very subtle in the guest's words and behavior, hotel staff in the observation of those who have the language of the voice at the same time, but also pay attention to the guests through the guests' behavior, movements, gestures and other silent language to guess the guests' subtle psychology. To do these services you must be able to obtain the praise of the guests.

(4) Memory

Catering service involves a lot of information that needs to be memorized by the waiter, such as the dish practice, style, taste, price, the year of the drink, degree, type, price, etc., and hotel facilities, hotel information, hotel information, hotel information, etc., need to be memorized by the waiter, which requires the staff to have a good memory, so that the guests can make a good service. This requires employees to have a good memory, so that the services required by the guests can be provided in a timely and accurate manner. In addition, if you can correctly remember the guest's preferences and tastes, to provide guests with high-quality detailed service, the guest will feel a kind of respect, be valued, feel the meaning and value of their own existence, which will help the guests of the hotel to produce a fairly good impression.

(5) the ability to adapt

In the hotel can meet all kinds of people, of course, will also encounter all kinds of emergencies and conflicts, which requires a good ability to adapt, when encountering emergencies, the hotel staff should be able to do: quickly understand the reasons for the conflict, the motives of the guests, and goodwill to be channeled. With restraint and polite way to persuade the guests to calmly discuss the solution, such an attitude is often the guests to calm the anger of the "sedative". As soon as possible to take a variety of ways to make the conflict quickly be resolved, so that the guests can get a more satisfactory answer. And try to make things control the impact of the smallest possible range, in front of other guests to establish the hotel frank, generous, friendly service attitude.

Part 2: 2022 hotel management internship experience

A short x months of social practice passed by, my first job is also so the end. In Chutian Lu hotel work in the x months, I learned a lot, felt a lot, but also realized a lot. In these x months I also learned something that will last me a lifetime. I realize that we are only flowers in the greenhouse at this moment, we have not experienced any wind and rain, so when we are transplanted to the outdoors, we will wither. Therefore, it is necessary to participate in more social practice activities. This will enable us to take a better step towards the society when we get out of school, to contact the society, to understand the society, so as to devote ourselves to the society. Practice also allows us to develop our horizons in society, grow our talents, and clarify our goals in the future life. Society is a large classroom, it allows us to learn, but also allows us to be educated, but also to inspire us to lay a solid foundation for the future life.

First, the hard work of earning money

All day long in the hotel hard work, every day to deal with the same things, do the same thing, really feel so boring, so hard. At that time, I really realized that it was not easy for my parents to earn money at home.

2. Interpersonal communication

In this practice, the most touching thing is in the interpersonal communication. We all understand that interpersonal communication in society is very complicated. I think it is difficult to say clearly, only experience to understand, to have a deep understanding.

The hotel is like a big dyestuff what kind of people are there, we come together for the work, everyone has their own ideas and personalities, to get on good terms with them need a lot of skills. If we can't change something in the relationship, then we have to use all kinds of methods to adapt to it. This practice let me grasp a lot of things, but the most important thing is in dealing with people, how to deal with interpersonal relations has been greatly improved. At the same time in this practice also let me y appreciate, in the process of practice, we should be diligent hands, continue to think, continue to learn, continue to accumulate, do not understand the place to ask more, please teach the master, more and colleagues to communicate, *** with the collaboration.

Three, the management of the administrator

In a hotel inside a lot of administrators, they are like our school inside the leadership and class cadres. To become a good administrator should have a set of good management program belonging to the self. In order to be a good administrator, we should have a set of good management program of our own, and manage every employee with the management method. But in the management of the method we have to be different from person to person, to deal with different employees to have a different management program, so that your employees will obey you.

Four, self-improvement and self-reliance

At home when we have self-parental care, care, care, life is carefree. But only when we enter the community, to participate in the work, no matter what kind of difficulties we encountered, setbacks, we have to rely on our self alone to solve, to bear. In this x months of practice also let me know the self-improvement and self-reliance. Everything depends on the self, at the moment even if my parents are not by my side I can be self-independent.

I almost gave up in the middle of this x months of practice, the monotony of the work, the pain of the feet, the heat of the weather, the prickly heat on the body, all almost made me give up. But I pulled through, I overcame myself, and I was able to be self-reliant.

Fifth, the importance of professional

I chose to study the culinary profession, I naturally pay more attention to things related to my profession in this practice. Although in the kitchen I'm just a roustabout, but I can put the knowledge I learned in the school really use out also make me quite a lot of energy. When I was in school, I had less time to practice, and most of my knowledge belonged to the theoretical part, which I could not utilize in the actual operation. This makes me understand how to combine the theoretical knowledge I learned with practical operation is a very important part. So we have to better learn our professional knowledge, for our future work to lay a more solid foundation.

Part III: 2022 hotel management internship experience

Internship when I went to a hotel as a room attendant, time is not very long, just x months of time, but in this x months I felt the life of the sweet and sour, into the community began to work, far more difficult than in the school to learn, whether it is the guests or the leadership of the requirements of your very high, do not do well is not good, there is no other explanation. Not good is not good, there is no other explanation, also do not need to explain, I can do is to point out to them the shortcomings of the repeated practice, practice, until these shortcomings to make up for it. Work is always hard, many times I want to find someone to talk to, but do not know and who to say, there are many times want to quit, but remembered that my parents are still working hard, they have never had the idea of not wanting to work in front of me, since childhood, I have been taught to learn to learn to be strong, things can not be anything as I wish that development, so whenever this time I will clench my fists and continue to put into the work!

The hotel is a great place to work, and it's a great place to work, and it's great to work.

Hotel customer service, this job is not easy. Every day's work is responsible for cleaning up the rooms of the guests who checked out, the hotel is generally in the afternoon x point of completion of the checkout, and in the afternoon x point before, is not live. What I have to do is to take down the sheets and bedding in the room and replace them with a new set in these x hours, as well as rearranging and cleaning up the shoes. If the shoes are disposable paper shoes, then you need to prepare the shoes again and replace them with the ones in the room you are staying in, one to x pairs of shoes for the single room and x pairs for the double room, with the extra ones for back-ups. The cups in the room should be washed more than x times, I never dare to be lazy, every time I wash the cups I wash them very clean, more than x times. And dry the cups without leaving water stains.

The laying of the quilt is a physical job, but also a technical job, to lay the cup neatly, without leaving a trace. Just like a white wall is generally flat, hanging down the edges also have to get neat, can not have wrinkles. Basically a whole set of guest rooms takes about half an hour to organize, and I need to handle the hygiene of five rooms. So during the time from x to x in the afternoon, it was very busy, but I also got a good workout because of it. When I think back to when I was at home, my mother folded my quilts and tidied my room in the same way, every day, and it never changed. How can I feel bitter and tired after only a few days of doing this? I am no longer a flower in the greenhouse, no longer a student in the ivory tower, into society, I have grown.

Article 4: 2022 hotel management internship experience

The end of this year began my internship life. In the internship let me feel very deep, know a lot, harvest a lot, realize the hard work, the complexity of society, the importance of practice and the necessity of reading, during the internship period I strictly in accordance with the hotel's arrangements and plans to carry out the work step by step, hard work to learn, and actively work.

During the internship, my work scope is in the hotel lobby department. At the beginning I was assigned to the switchboard, in general this work is the most simple, and work without pressure. After x months of work, I felt that my passion was going to be wiped out by this boring work. But then an opportunity appeared in front of me, through my own unremitting efforts and the help and care of the hotel leadership, I succeeded in the Service Skills Competition won the first runner-up of the front desk inquiries. I came back from the competition and changed my internship position. I stayed in the concierge department for xx days. The main work of the concierge department is to welcome the guests, open the door for the guests, greet them with a smile and guide them. Although the early concierge did not gain much, but I am very happy to know the fat and lovely supervisor.

The next x months on the stability of the front desk internship, relatively speaking, the front desk is a very exercise place, you have to face all kinds of guests every day, to solve the guests put forward. Any problem, whether it is reasonable or unreasonable requirements, but try to deliver a satisfactory answer. The customer is God, this is the service industry respected code. Front desk trivia more, is the entire hotel pivot department, and also contact with the cash register. When I first came to the front desk to learn the small mistakes and big mistakes. Department leaders gave me patient teaching and great help, so that I quickly grow. But I myself is also very hard, live up to the expectations of the leadership, soon on track, independent work, and can stand alone. In these x months we have also experienced the May 1 National Day holiday, New Year's Day, and the Spring Festival and other major holidays. We learned a lot during these busy festivals and got through them without any problems. As they say, experiencing these proves that we have really grown up and become teachers.

Work is tiring, hard, but also happy, happy. The work of the busy and difficult to have an aftermath will make us frustrated, retreat. But you face, solve, that is growth. At the same time to get along with each other harmoniously, in this big family we support each other, face difficulties together, go out to play together, have left our laughter.

In short, this period of internship I also once wanted to retreat due to the difficulties, but I am also proud of, I also learned the knowledge that is not in the books, I also for the real hotel services, but also to enrich and consolidate the theoretical knowledge of my university, this internship experience is my harvest. I can this experience in the things to guide my future learning and work, both the understanding of society and the understanding of the community are deeper, this wealth is valuable, priceless! He can teach me how I should behave in the future towards society, what kind of person I should be, and how I should behave. Especially in the time of graduation let us clear the goal, clear direction, won the power, found the shortcomings, see the gap, firm confidence. This is our harvest, wealth, results.

Article 5: 2022 hotel management internship experience

After more than x years of learning and accumulation, and finally began a new journey in life - internship. As a hotel professional students, I chose and professional closer to the hotel reception as my internship position.

First, the purpose of the internship

In-depth work, to understand the specific content of the work, so that their theoretical knowledge and practical combination.

Second, the content of the internship

Just to the hotel, quite excited, after all, is the first time to really enter the community to work, and what all feel fresh and curious, but when the official on the job, only to find that the work is very hard, but also let a person benefit a lot.

The front desk as the front of the hotel, is the first impact on the guests and make the service sector. The efficiency of a hotel and the creation of profits basically start from there. As a result, hotels generally require a higher level of front desk, usually with a level X in English.

The work of the front desk is mainly divided into reception, room sales, check-in registration, check-out and billing, of course, this also includes answering questions for the guests, to help guests deal with the service requirements, telephone transfer, cab outbound service and air ticket booking business and other work. In addition, the front desk as a direct contact with the guests of the department, so many of the requirements of the guests will not be directly to the floor attendants, but to choose their first contact with the department of the front desk, so the front desk as a whole hotel coordination center for the work. Guests' requests are basically the same, less a hair dryer, lack of towels, to a hanger and so on, usually trivial matters, but some guests will be unreasonable, as the saying goes: "the customer is God", "the guest is always right" this is the hotel industry This is the hotel industry known business motto, and I have y experienced.

The front desk of the hotel, the work of half a time into the morning shift, the shift and the overnight shift three shifts, rotating work, and a week x off. In addition to the overnight shift for x people, the morning shift and the middle shift have x people to bear. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This arrangement is more lenient, not only in the case of heavy workload, one person can be assigned to the cashier, one person to register and sell, and the other person is responsible for other services and contact work. Moreover, it can also relieve the pressure of cashier, so that the cashier can be clear-headed and not make mistakes. Most importantly, this way of working allows newcomers to gain experience quickly, be guided by their colleagues when the workload is small, and be able to absorb more experience when the workload is large and grow quickly.

Three, the internship experience

The internship is a very good platform, so that we have a new understanding of the community and awareness, only in reality experienced, will understand that the community is so complex, far from the perfection of our imagination. During the hotel internship, there was a period of time, I found my own ideas and opinions are so childish, but after that I slowly let go. In the university, we are just a blank sheet of paper, only through the internship to taste the society and life, in the front desk of this inconspicuous position, I can feel the society of human affairs, I am a little bit of accumulation of social experience and learn the way of the world, to understand the complexity of interpersonal relationships, this is the most valuable part of the whole internship process. Throughout the internship, I not only see my good side, but also in all aspects of my shortcomings and deficiencies unreservedly magnified out, so that I pay attention to their own never noticed things.

Obviously, the workload of the front desk is very large, and, when the hotel receives important guests, usually the manager will be a thousand instructions and even personally deal with, do not allow the slightest negligence. It must be said that patience and care is something that every hotel employee must have. Although the work in the hotel every day is the same, week after week, but because most of the guests received from all over the country to come to sightseeing tours, and therefore, can feel the different regions have different cultural atmosphere, of course, to more domestic tourists, so the exotic atmosphere is very little.

Perhaps, in the eyes of outsiders, the work of the front desk is very simple, in fact, the complexity of the work of the program, in this long time, I found that in order to do a good job, the mentality must be adjusted, regardless of whether the work is heavy or idle, to use the attitude of the heart to complete each of our work, rather than to complain. When you make a mistake, do everything you can to make up for your faults, rather than to escape. To say that, at the moment, the front desk of the hotel's salary is generally a base salary plus commission, that is, more guests stay, their own wages are high, which is considered to encourage everyone to work hard, overtime and overtime are also willing to adhere to the motivation of the power of the place.

Four, internship summary

As a fledgling newcomer, I will inevitably make mistakes in the work, good manager and colleagues are not very blame, but to give me comfort and encouragement, which makes me very touched to meet such an enlightened supervisor and coworkers, but it is not easy ah. Thanks to an older colleague told me, no matter what kind of environment, we have to remember three points: one, diligence, two, patience, three, not ashamed to ask, I will always keep in mind.

The internship is over at this moment, this is an unforgettable days, there are happy, sweat, bitter, it is difficult to use a word or two to say clearly. This x months of time is short, but the process is long, I want to summarize and summarize, will be their own shortcomings to strengthen, re-organize their confidence, to meet the new beginning. Through this internship, I really learned a lot of practical things, and these are precisely in the classroom can not learn.