You can reply 1: Dear, I'm really sorry that the food is cold! We are also actively communicating with the takeaway brother to remind them that the weather is getting cold and they should do a good job of heat preservation! Please forgive me for the inconvenience. 2: Dear, I'm really sorry! We attach great importance to your feedback, and have contacted the distribution site to ask them to urge the take-away riders to take heat preservation measures! If you have any other questions, please call us at * * * * * * *. Except for the object problem, the other packages can be solved! 3: Thank you very much for the problem you pointed out. We are also actively improving. We have already greeted the takeaway brother so that parents can eat the food that has just been cooked as soon as possible!

as long as you have a good attitude, people who are not quick-tempered will generally understand. Of course, it's better to tell the truth. Five elements of responding to bad reviews: 1. Respond in time. Whether you check it or not, there are bad comments. If the enterprise responds to the negative evaluation quickly and quickly, it will naturally leave a good impression of "responsibility" to new and old customers, and the damage index of negative evaluation will also be reduced. 2. Sincere attitude. In another way, it is inevitable that giving bad comments to customers will produce emotions. As a company, you don't have to argue in a hurry. On the contrary, first of all, we should calm each other's feelings with a gentle attitude and sincerely express our apologies. The service is professional and unprofessional, and it can be seen immediately that this is a specialized company. 3, the title is in place. If the objective facts deteriorate seriously, the user evaluation will be very angry. Don't use trivial language, but become more formal. 4. Explain the reasons, propose solutions and promise to improve. For negative comments for objective reasons, you must explain the reasons to customers and provide corresponding solutions (in some cases, you can give customers appropriate compensation). Then promise to improve, which makes people feel that this business is very sincere and reliable. This will not necessarily lose customers, but may also lead to a second order. 5. Targeted. For negative comments, please don't always use the same template to reply. The content must be different and updated regularly. For the same slogan, customers may be happy to hear it for the first time, but after listening to it a few times, they won't feel too much. Even for similar negative comments, we can prepare several different response templates in advance.