5.5. 1 five-star farmhouse business service place a) Beautiful ecological environment, outstanding landscape features, green area of not less than 20% of the total area, strong rural customs and local characteristics, and it is a place for tourists to participate in farming activities; B) The building structure is good, the layout is scientific and reasonable, and the reception service functions are complete. Signs and signs are bright, equipment and facilities are comfortable, convenient and safe, intact, stable and reliable in operation, and the decoration has local characteristics; C) The building area shall be no less than 1500m2, and the reception building area shall be more than 800m2. The ground in some areas should be hardened accordingly. 5.5.2 reception service facilities comprehensive service facilities a) main service desk: eye-catching, reasonable, spacious and atmospheric, with eye-catching decoration, providing services such as price list, small items storage and umbrellas; B) Small shopping malls: providing sales services for daily necessities, souvenirs and local products; C) Necessary fire control facilities. D) Provide instructions for domestic long-distance telephone service; Multi-function hall a) There is a multi-function hall with more than 80 people and a cloakroom; B) There shall be at least 1 small meeting room; C) necessary audio equipment. A) The number of rooms should not be less than 15. The per capita room area is not less than 10 square meter. Room decoration and furniture performance are good. The door lock has a hidden pin anti-theft setting. Post an emergency evacuation map and related instructions in a prominent position; B) There are desks, chairs, wardrobes, clothes hangers, luggage racks, dressing tables, desk lamps and cushioned beds, with adequate indoor lighting, reasonable arrangement of power switches and easy use; There are air conditioners, color TVs and electric fans; C) The toilet has a toilet, a washbasin, a toilet mirror, a shower or bathtub, necessary guest articles and consumables, anti-slip materials on the ground, good lighting and 24-hour hot water supply; D) The guest room corridor should have emergency lighting with reasonable location and clear identification. Kitchen a) The layout technology of the kitchen is reasonable, and its use area should be adapted to the reception capacity. B) The kitchen floor is hard, non-slip, with gutter and easy to clean. The wall is tiled and has a ceiling; C) The primary processing room, cooking room, cold dish room and dish washing room should be set up independently. D) The washing pool, cleaning pool and disinfection pool for tableware (drinking utensils) shall be set independently, in accordance with the provisions of GB 14934; E) There are food warehouses and non-food warehouses; F) Have special disinfection equipment; G) Adequate refrigeration, freezing and preservation equipment; H) Separate raw food, cooked food and semi-finished products; 1) There are reasonable and good ventilation and smoke exhaust facilities, and the dietary lampblack is discharged up to the standard; J) There are perfect fly-proof, dust-proof, rat-proof and sewage discharge facilities that meet the standards; K) Have sealed waste storage containers that meet the hygiene requirements and keep the outside clean; L) Necessary fire control facilities. Restaurant a) The restaurant has a reasonable location, good lighting and ventilation, and the use area is not less than150m2; B) The dining room floor is hardened, non-slip and easy to clean; C) There are wine tables, sideboards and private rooms. Private rooms and not less than 5 rooms; D) Tables, chairs, utensils, tableware, wine utensils and tea sets with rural characteristics; E) Lighting can set off the dining atmosphere; F) The raw materials for three meals should be hygienic and fresh in season. Dishes highlight local characteristics, good senses, pure taste and good nutritional value; G) There are beautifully printed Chinese and English menus. A) The toilet is designed reasonably, which is compatible with the reception capacity and service function, and is in harmony with the surrounding environment and buildings; B) Men's and women's toilets shall be set separately, with reasonable location and flushing type. The toilet seat shall not be less than 15% of the total reception capacity, and the flushing equipment shall be complete and intact; C) Equipped with auxiliary facilities: toilet paper, toilet paper basket, clothes hanger, wash basin (equipped with washing products), hand dryer and mirror table; D) Effective measures shall be taken to treat excrement, and the sewage shall be discharged up to the standard; E) Good lighting, ventilation and lighting conditions, effective deodorization measures and no peculiar smell; F) The equipment and environment in the toilet shall be clean and tidy, free of mosquitoes and flies. The parking space in the parking lot shall be no less than 10, and the site and roads shall be unimpeded and hardened. 5.5.3 Environmental protection a) Air quality meets the requirements of GB 3095; B) noise pollution meets the requirements of GB 3096; C) drinking water meets the requirements of GB 5749; D) sewage discharge meets the requirements of GB 8978; E) the oil fume emission meets the requirements of GBl8483; F) Maintain all facilities and equipment, strengthen the management of pollution sources, and separate people from livestock (poultry) so as not to cause environmental pollution and other public hazards, and not to destroy natural resources. 5.5.4 Service item a) Chess room; B) Internet services; C) canteen; D) There shall be no less than five rural folk cultural activities that can be viewed or participated: reference items: opera performances, dragon boat races, horse races, archery, bullfighting, song parties, lantern festivals, peasant weddings, festival etiquette, embroidery, straw weaving, bamboo weaving, wood carving, stone carving, clay sculpture, peasant paintings, etc. ; E) There are at least five items that can provide experience or participate in farming activities: reference items: farming, transplanting, weeding, harvesting, threshing, husking, grinding, fertilizing, seedling raising, spinning, weaving, treading water wheel, fishing, breeding, grazing, picking, milking, rape, well water extraction, and so on. 6 service quality requirements 6. 1 basic principles of service a) abide by national laws and regulations and protect the legitimate rights and interests of guests; B) Respect the religious beliefs and customs of the guests, and do not harm the national dignity; C) Be polite, warm and friendly, and treat guests equally; D) People-oriented and efficient customer service. E) clearly mark the price and operate in good faith. 6.2 basic service requirements a) natural expression, kindness, moderate enthusiasm and smiling service; B) Stands, sits and walks in a standardized way, and actively serves; C) Use Mandarin service, and the language is civilized, concise and clear; D) When the requirements put forward by the guests cannot be solved temporarily, they should be patiently explained and solved afterwards, without shirking and coping; E) Four-star farmhouses and above require working tools and badges, and gfd is dignified, generous and tidy. 6.3 business ability and skill requirements a) service personnel should be proficient in the corresponding business knowledge and skills; B) Managers and technicians must receive professional training. 7 Organization and management requirements 7. 1 The village where Nongjiale is located should set up corresponding organizations to be responsible for the unified management of tourism services and reception of Nongjiale. 7.2 The village where the farmhouse is located should set up a medical point, equipped with medical personnel, and provide routine medicines for tourists. 7.3 Farmhouse should establish and improve various rules and regulations. 7.4 Strengthen staff service, fire fighting and health skills training, and formulate emergency plans for fire fighting and health. 7.5 Nongjiale shall set up a telephone number to complain about the quality of tourism services and announce it to tourists. 7.6 The farmhouse or the village where the farmhouse is located shall provide valuables storage service for tourists. 8. Grade declaration and management 8. 1 Anhui Provincial Farmhouse Tourism Rating Committee is responsible for the classification and evaluation of the province's farmhouse tourism, the design, production and management of grade signs. The evaluation team consists of experts who have passed the evaluation by the provincial or municipal farmhouse tourism rating Committee. One-star, two-star and three-star farmhouses are evaluated by the Municipal Farmhouse Tourism Rating Committee, and relevant materials are submitted to the Provincial Farmhouse Tourism Rating Committee for the record; Four-star and five-star farmhouses are evaluated by the Provincial Farmhouse Tourism Rating Committee. 8.2 The rating of farmhouse music is voluntarily applied and graded by the owner. The application documents shall include the following contents: (1) the name of the farmhouse; (two) the name of the farmhouse operator; (3) the address of the farmhouse; (four) the opening hours of the farmhouse; (5) The number and list of employees; (6) A copy of the business license; (seven) a copy of the hygiene license; (8) Copies of health certificates of kitchen staff and restaurant service personnel; (nine) to declare the star; (10) Time for filing. 8.3 City Farmhouse Tourism Rating Committee shall, after receiving the application report for star rating, organize inspection and evaluation or submit it to the Provincial Farmhouse Tourism Rating Committee within one month on the basis of verifying the materials; Four-star and above shall be inspected and evaluated by the Provincial Farmhouse Tourism Rating Committee within one month after accepting the application. For the farmhouses that have not passed the inspection, the farmhouse evaluation agencies at all levels should strengthen guidance, and arrange the evaluation and inspection again within one month after receiving the report that the farmhouse rectification is completed and requires re-inspection. For farmhouses that have passed the review, they should be rated as star-rated. One star, two stars and three stars are awarded by the Municipal Farmhouse Tourism Rating Committee; Four stars and above are awarded by the Provincial Farmhouse Tourism Rating Committee. 8.4 Anhui Province Farmhouse Tourism Rating Committee organized the annual review of the rated farmhouses. 8.5 The application and evaluation of star promotion refer to the star evaluation procedure. 8.6 The farmhouse operators who have obtained the service quality grade of farmhouse tourism have consumer complaints in the course of operation. After investigation, the provincial and municipal farmhouse tourism rating Committee asked it to rectify within a time limit. If the circumstances are serious, the quality level may be reduced or cancelled.