-A night negotiation in Chengdu

Profile of team members:

Ye: General Manager of Night Show.

Xu Weifeng: Assistant manager at night.

Chen Jiao: The hostess of the hotel, the waiter of the hotel.

Cao Kaidong: Sales Manager of Brand A..

Jiang Jun: Sales Manager of Brand B.

Introduction: This script is divided into three scenes. Greeting, lunch and negotiation are described in turn.

Plot 1

encounter

Characters: Cao Kaidong, Jiang Jun, Ye, Xu Weifeng, Chen Jiao.

Time: August 2003 19 in the morning.

Venue: an airport in Chengdu

Introduction:

Involve etiquette

Key words: wave, shake hands, get on the bus, greet.

At 9 o'clock in the morning, Cao Kaidong, Ye, Jiang Jun and Xu Weifeng appeared at the airport.

When he got off the plane, Ye and Xu greeted him.

Ye: (all smiles, politely extending his right hand, leaning forward slightly to shake hands with Cao) Ah, it's been a hard journey. Let me introduce myself first,

This is my new assistant, Jamlom. Come on, this is my best friend. Now he is the business elite, Manager Cao.

Xu: (Smiling and shaking hands) Hello, Manager Cao!

Cao: (to Ye) Go back to your company.

Say that finish, put his hand on the leaves open on the shoulder, appear very affectionate. Jamlom see in the eye, thoughtful in my heart.

Ye: OK, OK, just a moment, please. Another client will arrive soon.

A moment later, Jiang got off the plane.

X: Are you Manager Jiang?

Jiang: Yes, and you are?

Xu: I'm the assistant manager of the evening program. Hello.

Jiang: Oh, hello, hello! (holding out his hand as he talks)

Ginger followed Xu to Ye and Cao.

Xu: Manager Ye and Manager Jiang are here.

Jiang: (step forward quickly, stretch out your right hand, lean forward slightly, and shake hands with Ye with a smile)

Hello, Mr. Ye! Hello! Thank you for waiting. This is my business card.

Ginger leaned forward slightly and handed her business card with both hands.

Ye: (taking the business card with both hands and looking at it) Hello! Let me introduce you to manager Cao, the sales manager of brand A.

Jiang: Hello! (shaking hands with Cao) Nice to meet you, (then handing Cao his business card with both hands)

Cao: Hello! (One hand takes the business card, looks at it, and casually inserts it into his trouser pocket) My business card, (then one hand inserts it into his coat pocket, rummages through it, and no business card is found) Oh, sorry, um, where is it? My hand touched the front, and finally I found a crumpled business card in my back pocket.

Shake hands and make peace until they are poor.

Ye: Go, go, go. I am your host, and I am here to welcome you.

Jamlom led the way, and a group of people walked to the car.

Opening the car door, Cao jumped into the car. The river is next to Ye, (Ye, after you, Jiang said) (No, no, you are a guest, after you)

The first act is over.

Scenario 2

lunch

Matters needing attention in western food dining:

The most elegant sitting posture is sitting on the left. When the chair is opened, the body will stand up straight at a distance that almost touches the table. The leader pushes the chair in, and the legs bend and touch the chair behind, so you can sit down. When eating, the upper arm and back should be * to the back of the chair, and the abdomen should be kept at a distance of about a fist from the table. Sitting with your feet crossed is best avoided.

How to order with a napkin? Before the appetizer is delivered, open the napkin, fold in one third, and let two thirds spread flat on the leg to cover the leg above the knee. It's best not to stuff napkins into the neckline.

The use of knives and forks is different, and the eating habits of British and Americans are also different. When eating meat and vegetables, the Englishman holds a fork in his left hand, with the tip of the fork facing down, and ties up the meat and sends it to his mouth. If it is a burnt vegetable, they will put it on a fork and put it in their mouth with a knife. Americans cut meat in the same way, then put down the knife in their right hand and change it into a fork, with the tip of the fork facing up and inserted under the meat. They will shovel up the meat and send it to their mouths instead of using a knife, and so will eating burnt vegetables. When eating, it is not against table manners to scoop it up with the child's back, but it looks really unsightly. When eating rice and other dishes, you can naturally turn jiaozi to the front and scoop it up, because the sunken part of jiaozi is designed for this purpose. At this time, you can also use a knife to assist the dining action. When scooping the dishes on the plate, use a knife to prevent the dishes from scattering outside the plate, so as to scoop the dishes on the plate clean. If there are dishes with sauce, you can also scrape the sauce with a knife, and then send the dishes and information together with a spoon or a spoonful of sauce. It is wrong to dip a spoon in the sauce, because in that case, when the food is delivered to your mouth, the sauce will drip everywhere and make a mess. When scooping up food with a spoon, hold the spoon with your left hand and put the food in the front belly of the spoon and send it to your mouth. If you don't need a knife, you can eat with your right hand in a relaxed situation with your friends. Rice should be scooped from the front, not from the back, which is easier to eat and more elegant and natural. When small pieces of food on the plate gather together, they can be blocked with a knife and then scooped up with a spoon. You can also use a spoon instead of a knife. Gather the dishes on the spoon with a spoon, and then use the spoon to send the food into the mouth. The use of a spoon for sauce is the same as that of a general spoon. You should push the food onto the sauce spoon with a spoon, instead of pouring the sauce on the food with a spoon, because the latter is against etiquette.

Small problems and big problems

When sneezing, you should quickly block it with a cloth and say "I'm sorry". If you want to blow your nose, gently blow it with your handkerchief or tissue. Don't let everyone appreciate that you like playing music. Don't blow your nose on the table. Hiccups should also say sorry to others. In case of coughing or someone choking, people present should be as if nothing had happened to avoid embarrassment. Of course, when someone is choking on something, it is very important to save people. Etiquette can be put aside for the time being and tolerated.

smoke

Nowadays, smoking is advocated all over the world. When lighting a cigarette, you should pay attention to the following etiquette:

See if there is an ashtray on the table. If there is no ashtray, smoking is forbidden. If there is, it doesn't mean that smoking is allowed. You should ask your neighbor's permission first. This is also a manifestation of respecting the right to life of others. The space is too narrow, and it is not a good environment for smoking when the air is bad.

Drinking etiquette

Don't drink too much. Guests should take about three cups, and don't make wine on the table. When serving, the host can raise a glass to thank everyone for their participation. Guests should not borrow flowers to offer Buddha.

Location: A hotel.

Time:

Characters: Ye, Xu, Cao, Jiang, Chen

Introduction:

Involving etiquette:

Keywords: bow, dining table, western food

The car drove to the front of a hotel.

Chen: Welcome! (Bend 30 degrees and put your hands together)

Ye and other four people entered the hotel room.

Before leaf talk, Cao found a place to sit down and said

Cao: Come and sit down.

Jamlom pulled the manager aside as if to say something to him. Ye didn't say much to him, just barely smiled.

Ye: Come on, sit down!

Sit for four people.

The waiter (Miss Chen) came in.

Chen: (with the menu in one hand and the back in the other) What would you like to eat, sir?

Cao: Come, let me have a look. . . . . . (Ordered several dishes)

Dude (to Ye), all right.

Ye just smiled at Jiang. Ginger just laughed.

Aside Jamlom, the in the mind is not the taste.

At dinner.

When everyone is eating, "eggplant, eggplant". . . . "Cao manager, you will suddenly sneeze?

Break, mumbling "well, what's the matter?" Everyone else stopped and looked at him, Cao Yi.

After that, I picked up a knife and fork and said, "Come, let's eat, let's eat."

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ye: I'm lucky to have you two here today. I know it's not for dinner. As for the contracting of that venue. . . . .

Cao: Hey, buddy, don't talk about that now, don't talk about that, let's talk about it after eating.

Say that finish, picked up the glass.

Cao: Come on, Manager Jiang. Nice to meet you. Let's have a drink.

Jiang: Let's stay with Mr. Ye.

Cao: Come, come, drink, young man, and do a good job. . . . . .

Everyone else stopped. Just silently looked at Cao, looked at Ye, and finally looked at Jiang with a smile.

After the meal

Everyone stood up and prepared to go out. At this time, Cao pulled the leaves.

Cao: (in a low voice) Dude, look at the place where we have been friends for more than two years. . .

(Say that finish, look at Ye with a smile) Haha. . .

Ye: OK, OK.

(End of the second act)

Plot 3

Business negotiation etiquette (1)- negotiation preparation

Before business negotiations, negotiators should be identified, and their status and status should be equal to those of other negotiators.

Etiquette in Business Negotiation (2) —— At the beginning of negotiation

At the beginning of judgment, the first impression of contact between the negotiating parties is very important, and the words and manners should create a friendly and relaxed negotiation atmosphere as much as possible.

Be natural and generous when introducing yourself, don't show arrogance. The introduced person should stand up and smile, politely say "Nice to meet you", "Please take care of me" and so on. Ask the other person politely, such as "May I have your name?" . If you have a business card, you should take it with both hands. After the introduction, you can choose a topic of mutual interest to talk about. Say a little hello to communicate feelings and create a gentle atmosphere.

Gestures at the beginning of negotiations also play an important role in grasping the atmosphere of negotiations. When you look at each other, you should stay in the square of the triangle from the other person's eyes to the forehead, so that the other person can feel concerned and feel your sincerity and seriousness. It is better to rush up with the palm of your hand than down, and the gesture is natural. It is not advisable to make gestures at will, so as not to give people a frivolous feeling. Don't cross your arms on your chest, it's arrogant. The important task at the beginning of the negotiation is to find out the details of the other party, so we should listen carefully to the other party's conversation, carefully observe the other party's behavior and expression, and make an appropriate response, so as to understand the other party's intentions and show respect and courtesy.

Etiquette in Business Negotiation (III) —— In Negotiation

This is the substantive stage of negotiation, which mainly includes quotation, inquiry, consultation, conflict resolution and ice breaking.

Quotation-be clear, keep your credit, and don't cheat each other. During the negotiation, the quotation shall not be changed, nor shall it be changed once the other party accepts the price.

Ask-prepare relevant questions in advance, choose to ask them when the atmosphere is harmonious, and be open and honest. Don't ask questions when the atmosphere is cold or tense, and don't overreact or ask questions endlessly, so as not to cause the other party's disgust or even anger. However, we should try not to let the principle issue. It is not appropriate for the other party to interrupt at will when answering the inquiry, and thank the respondent when answering.

Negotiation-bargaining concerns the interests of both parties, and it is easy to be rude because of urgency. Therefore, we should pay more attention to maintaining grace, being calm and seeking common ground while reserving differences. The wording of the speech should be civilized and polite.

Resolve contradictions-be patient and calm, and don't get angry or even attack and insult each other because of contradictions.

Deal with the ice-at this time, the main party should be flexible and can temporarily change the topic and relax. If there is really nothing to say, make a decisive decision, temporarily suspend the negotiations, and then continue after a short rest. The host should take the initiative to raise the topic, and don't let the silence last too long.

Etiquette in Business Negotiation (IV) —— Signing after Negotiation

Venue: company meeting room

Characters: Ye, Xu, Cao, Jiang

Time:

Introduction:

Involving etiquette:

Key words:

After everyone sat down, Ye began to speak.

Ye: You two have come a long way, and I don't want you to go home empty-handed, but to be honest, I only have one venue to rent at present, and I know that you both have the strength. . . . . .

Say that finish, look at Jiang and Cao.

Cao put his hands on his chest, crossed his legs and looked around.

Jiang sat in a chair, holding negotiation materials in his hand, staring at Ye.

Cao: Right. . . . .

Jiang:. . . .

Ye:. . . . . .

After several rounds of consultations. Between negotiations.

Xu and Ye are in another office.

Look, Manager Ye. . . . .

Ye:. . . . .

X: There is a saying. I don't know if that's right.

Ye: Go ahead.

X: I think manager Cao. . . . . If we proceed from the interests of the company, I still think that Manager Jiang is beneficial to us, but I am afraid that you will be embarrassed. . . . . .

Ye: I have my own discretion, feelings belong to feelings, and career belongs to career!

Say that finish, two people looked at each other and laughed.

the end

Dear audience, do you know who will win the negotiation in the end?