There is a reception in the business meeting. Do you know the main points of reception etiquette in business meetings? The following are the main points of business meeting reception etiquette I brought to you. Welcome to reading.
I. About reception work
How to greet guests?
The first is to determine the welcome specifications. Usually follow the principle of equal status, that is, the main welcome and the guest of honor are equal. When it is impossible to be completely equal, they can be flexible, and people with equal status or deputies can come forward. There shouldn't be too many others
The second is to master the time of arrival and departure. Accurately grasp the arrival and departure time of the guests, and inform all the welcoming staff and relevant units at the first time. If there is any change, the relevant personnel shall be informed in time. Greeters should arrive at the meeting place in advance, not too early, not too late or even late. The off-duty personnel should arrive at the off-duty place before the guests leave.
The third is to offer flowers at the right time. There is generally no need to present flowers to meet ordinary guests. Welcome very important guests and offer flowers. Flowers should be used to present flowers, and the bouquets should be neat and bright. Avoid chrysanthemums, azaleas, carnations and yellow flowers. After the main leaders attending the welcoming ceremony shake hands with the guests, flowers are usually presented by children or young women. You can present flowers only to the guests, or you can present flowers to all the guests separately.
Fourth, different guests meet in different ways. For the reception of a large number of guests, you can prepare specific signs in advance so that guests can see clearly from a distance; For the first time, guests who don't know each other should take the initiative to ask and introduce themselves; For familiar guests, there is no need to introduce them, just shake hands and greet them.
The fifth is to leave some time. After the guests arrive at their residence, don't arrange activities immediately, but leave some time for each other before arranging activities.
2. How to address, introduce and shake hands?
About addressing. Internationally, men are usually called Mr, and women are usually called Mrs, Ms and Miss. Among them, married women are called ladies and unmarried women are called ladies; For women who don't know their marital status, they can be called miss, and older women can be called miss. For senior officials, you can also directly call them your position and your Excellency.
How to introduce a group of guests? Shall we introduce the guests or the host first? Usually, the concierge or the person with the highest status among the greeters will first introduce the greeters to the guests from high to low. When introducing two people, how to introduce them? Shall we introduce men or women first? Should we introduce young people first, or old people first? Should we introduce the low status or the high status first? Shall we introduce unmarried ladies or married ladies first? The West is humble before respecting, and China is humble before respecting. The West is just the opposite of China. With the introduction of the guests, it is a question of how to shake hands. The order of reaching out: determined by the venerable one. In official occasions, people with high positions and high status reach out first, while in unofficial occasions, people with older and female surnames reach out first. Note: shake hands with your left hand, gloves, sunglasses, dirty hands, etc.
3. How to accompany and guide the car?
When the guests arrive, how can the host and guests get on the bus and sit down if they need to be accompanied?
When riding a bus, there are usually two situations: when a full-time driver is driving, the car seat 1 is at the right rear of the driver, the seat 2 is directly behind the driver, and the seat 3 is next to the driver (if there are three people in the back row, the seat 3 is in the middle of the back row).
If the host is driving by himself, please sit on the right side of the host, that is, the position on the right side of the front row, that is, the position of the co-pilot.
The main seat of the sedan chair is in the first row behind the driver, and the seat 1 is near the window.
When riding a medium or large van, the front seat is higher than the back seat, and the right seat is higher than the left seat; The closer to the front door, the higher the seat. When closing the car door for the guest, you should first see if the guest is seated, so as to avoid closing the door too quickly and hurting the guest.
When the guest and the host walk side by side, the leader walks outside and the guest walks inside. When marching in a single line, the guide walks in front and the guests walk behind to lead the way. When entering or leaving the door, the leader actively opens and closes the door. When getting in and out of the unmanned elevator, lead in first and then out, and control the elevator.
4. How to meet and talk?
Arrangement of conference seats. Usually, the guests are arranged on the right side of the host, the interpreter and recorder are arranged behind the host and guests, and others are seated on the side of the guests in protocol order. Accompany the host to sit beside him. There are not enough seats. You can add seats in the back row. The ranking of personnel of both parties shall be comprehensively arranged by both parties according to each person's position, identity and the content of this meeting.
Arrange seats for the talks. Bilateral talks usually take the form of a rectangle, an ellipse or a round table, with the host and guest sitting opposite each other, subject to the main entrance, the host sitting at the back door side and the guests sitting at the front door side. Mainly talking about the living environment. The custom in our country is to arrange the translator on the right side of the speaker. Other personnel are arranged in the order of protocol. The recorder can be arranged in the back. When there are few people in the meeting, the recorder can also be arranged to sit at the conference table. The ranking of the personnel of both sides is also arranged by both sides according to everyone's position, status and the content of this meeting.
If one end of the long table faces the main entrance, the entrance direction shall prevail, with the right side as the guest side and the left side as the main side.
If there is a group photo, how to arrange the seats?
Generally speaking, in the host's residence, according to the protocol order, the host's right hand is the first guest, the host's right hand is the second guest, and the host and guest are arranged at intervals. People in the first row should not only consider the identity of people, but also consider the size of the venue, that is, whether they can take all the shots. Generally speaking, both ends are bounded by the owner.
If a superior leader comes to inspect and arrange a group photo, all the group photos should be arranged in order, and each row should be arranged in the order of the seats on the rostrum during the meeting. In order to highlight the main leaders and ensure that the main leaders are in the middle, they are usually seated in odd numbers. 1 Among the people with the highest status, 1 people in the second position on the left hand, 1 people in the third position on the right hand, and so on.
1. Talks with foreign guests
2. Discuss with superior leaders
5. How to entertain?
There are three main links: arranging the menu, determining the form and arranging the seats.
Arrange the menu. It should not only reflect the national characteristics, local flavor, seasonal fashion, restaurant characteristics and guests' favorite dishes, but also serve inexpensive dishes and dishes that are not taboo. Regarding dietary taboos, for example, Muslims do not eat pork, Jewish descendants do not eat pork, rabbits and poultry, Indonesians and Malaysians do not eat pork (believe in Islam), Arabs do not eat pigs, horses, mules and donkey meat, and some do not eat rabbit meat. Knowing these customs, we should pay special attention to the arrangement and never eat the meat of these animals. Islam also forbids alcohol, but with one exception, Iraqis can drink alcohol.
Decide on the dining form. Banquets are always completed through a certain form of banquet. Banquet forms include banquets, receptions, tea parties (also known as tea parties, which are social gatherings with the nature of foreign exchanges and entertainment, with the purpose of contacting old friends and making new friends, with the focus not on "tea" but on "words") and working meals. At present, the formal banquet in the banquet and the cold meal in the reception (that is, buffet) are the two most commonly used banquet forms for receiving guests.
A formal banquet is second only to a state banquet. A banquet in which the host and guests sit according to their status and use local wine and other drinks. The scene of a formal banquet should be arranged solemnly, not decorated with traffic lights and neon lights, but with a small amount of flowers. Formal banquets usually hang a banner of "Welcome Banquet", sometimes accompanied by a slogan. The content of the slogan can be drawn up according to the theme of the banquet.
Arrange seats. Layout of formal banquet table: the main table is located with the rotunda in the center, horizontally above, vertically above the door, and the platform is above when there is a podium. Other table positions, such as 2, 3, 4, etc. Look at the distance from the main table, near high and far low, right high and left low. When the number of tables is large, table cards should be set.
Seating for formal banquets: Usually, each table is arranged with 10 people, and the location of the guests depends on the distance from the host's seat. Our country is used to arranging people according to their positions, which is convenient for conversation. When there is only one host, guest 1 sits on the host's right hand side, guest No.2 sits on the host's left hand side, and guests No.3, No.4, No.5, No.6, No.7, No.8 and No.9 sit on both sides in turn. When there are two hosts, namely, the first host and the second host, guest 1 sits on the right hand side of the first host, guest 2 sits on the left hand side of the first host, guest 3 sits on the right hand side of the second host, guest 4 sits on the left hand side of the second host, and guests 5 and 6 sit on the right hand side of guests 1 and 2 respectively.
Cold dinners (also called buffets) are often used to entertain a large number of guests. There are often main and guest seats, and the rest seats are not fixed. Food and drinks are put on the table in advance, and after the reception begins, the dishes are automatically taken for dinner. This form of dining is becoming more and more popular, and both the host and guests feel relaxed and free, which is convenient for communication.
6. How to watch the program?
Generally speaking, the seats in the seventh and eighth rows are most suitable for watching cultural programs. It's better to watch movies before and after the fifteenth row. Special performances, VIP seats should be reserved for the host and main guests, and other guests can row seats or enter and leave freely.
If you hold a dance, the time should be 2 hours, that is, try to 8: 00- 10: 00 at night. The number of men and women attending the dance should be equal. Pay attention to singing and dancing. Men should take the initiative to ask women to dance, and women can refuse; The lady asked the man to dance, but the man couldn't refuse. At the end of the dance, the ending song should make the guests feel that the dance is coming to an end.
7. How to visit?
The first is project selection. According to the purpose of the visit, the wishes and interests of the guests, whether the guests come to visit or not.
The second is to arrange the layout. After the project is determined, it is necessary to make detailed plans, such as what to look at first, what to look at later, where to park, where to introduce, where to go to the toilet, where to get on the bus, how to guide, how to connect, and who to introduce the situation to. These should be clearly explained to the reception unit.
For large-scale, important and complicated visiting activities, we should pay special attention to the following points: (1) Choose visiting sites carefully; Preview the route repeatedly, calculate the use time, visit time and introduction time on the way, and ensure to visit the most places with the least time; Determine the contact person, telephone number and introducer; Arrange commentators and explanations along the way; Pay close attention to the visit process and find and solve problems in time; According to temporary sudden changes, make adaptive adjustments in time.
8. How to sign the contract?
Generally, a rectangular table is set in the signature hall as the signature desk. The desktop is covered with a dark green tablecloth, and there are two chairs behind the desk, which are the seats of both signatories, the main left and the main right. In front of the seat are your own saved texts, and the signature stationery is placed on the top. When signing a contract with a foreign party, put a flag rack in the middle of the table and hang the national flags of the signatory countries respectively.
Participants from both sides entered the signing hall. After the signatory is seated, other personnel are arranged behind their respective signatory seats in the order of their identities. The signature assistants of both parties stand outside their respective signers to help uncover the text and indicate the signature location. After signing the text saved by the main party, the signing assistant will pass the text to the other party, then sign the text saved by the other party, and then the signers of both parties will exchange the text and shake hands with each other. Sometimes after signing a contract, champagne or red wine is prepared to raise a glass to celebrate.
9. How to maintain a good appearance image?
This is the foundation and beginning of doing a good job in reception, and it is also a matter involving the image of individuals, even a unit and a country.
First, the spirit should be full and natural, and the attitude should be kind and dignified. Face, hands, clothes and shoes should be clean. Speak politely and pay attention to your identity. Keep quiet in public places, observe order, and do not disturb or influence others. Punctuality and punctuality.
The second is to be polite. If you are good, please, thank you, sorry, goodbye.
The third is to respect privacy. When dealing with people, you should ask five questions, that is, don't ask about age, marriage, whereabouts, income and address. But in daily communication, some people like to ask these questions best. This is to attract attention.
The fourth is to embody the supremacy of ladies. Always give priority to and protect women everywhere. When men and women walk together, men should walk outside. When they can't walk side by side, men should let women take the lead. When opening the door, getting off the bus, going upstairs or entering an unguided place, men should walk in front of women when encountering obstacles and dangers. When eating, the order of entering the restaurant is: the waiter leads the way, followed by the lady, and the man is "behind the house".
Fifth, dress appropriately. Dress should reflect integrity, individuality and harmony. Men's clothes should not be more than three colors, otherwise it will appear messy and not solemn enough. Generally, socks should be the same color or darker than trousers and shoes. Usually, men wear casual clothes, including coats, jackets, shirts, T-shirts and various suits. However, when attending formal, grand and serious meetings or special ceremonies, you should wear dark suits or dresses.
The following are the precautions for wearing a suit:
The sleeve length of a suit should reach the wrist, and the sleeve length of a suit shirt should be 1-2 cm longer than that of a suit sleeve. On any formal occasion, you should wear a tie and button your suit. Shirts and ties should be carefully selected, the collar of shirts should be stiff, and the color of ties should be coordinated with clothes and occasions, not too casual. When you tie a tie, you should button the first button of your shirt. The hem of the shirt should be put in the pants. Generally do not wear cotton-padded clothes under shirts. When it is cold, you can wear a sweater over your shirt. When wearing a sweater, the tie should be put under the sweater. Wear leather shoes when wearing a suit. Usually black or brown shoes. Leather shoes should be oiled and polished, not covered with dust. A suit can be opened or the first button can be buckled when it is worn everyday. It is not advisable to put too many things in the pockets and trouser pockets of a suit to make it look bulging. Don't button the first button of your shirt when you wear a suit without a tie.
Tie ties should not be too long or too short. Ties are usually between the fourth and fifth buttons. When standing, its lower end should touch the belt. If the vest is worn inside, the tie should be put inside the vest and the tie clip should not be exposed. In life, some people put the tie clip on the second button of their shirts, which is very conspicuous and ugly. In festive occasions such as banquets, the color of the tie can be brighter; Take part in condolence activities, usually wearing black or other plain ties. In daily life, you can only wear a shirt (including a short shirt) or tie, but the bottom of the shirt should be put in your pants. Wear a jacket and other lapel clothes, and wear a shirt and tie inside. People with small faces and tall bodies should not wear ties that are too narrow, and fat people should not wear ties that are too wide. ? Sixth, catering should be standardized. Sit up straight, legs together, feet flat. Keep your hands and elbows away from the table and don't put them on the table. They can't start until the host signals the guests to start. Chew slowly when eating, and don't make a loud noise. For example, it is impolite to "purr" when eating soup and "bang" when eating vegetables. If you can't help sneezing or coughing, cover your nose and mouth with a handkerchief, bow your head and turn to one side to avoid making any noise. When toasting, keep your upper body straight and your legs stand firm. It is advisable to give up drinking too much and control it at one-third of my drinking.
When using chopsticks, once you put the food in your mouth, don't stay too long. When picking vegetables, don't poke chopsticks around in the dish or put them too far into the dish. If you drop some dishes from the plate occasionally, don't put them back on the plate. It is forbidden to eat with bowls on the table. When eating western food, hold a fork in your left hand and a knife in your right hand. For the last course, use the corresponding tableware. If you leave your seat temporarily, the knives and forks are arranged in a figure of eight on the plate, indicating that you haven't used them up yet. If the meal is finished, put the knife and fork side by side on the plate and put your hand to the right. )
At the buffet, you should take the dishes automatically in order, not the first one; After eating, you can sit down and eat slowly in an appropriate posture; Don't eat too much for the first time. If you need to add a meal, you can take it once or more. It's best to eat all the food you bring, so as not to waste it.
Second, about the work of the conference.
1. How to send a meeting notice?
After the notice is sent, be sure to confirm whether the participants have received the notice and attended the meeting. For special personnel who have multiple jobs, it is necessary to verify whether the person is present in person, so as to correctly place the seats and cards.
2. How to choose the venue?
Mainly according to the scale, conditions, distance and economic benefits.
3. How to determine the logo, the logo on the back and the slogan?
Logo can be determined according to the meeting notice. Posters and propaganda slogans on the back should be closely related to the theme of the meeting, infectious and encouraging.
4. How to arrange the seats?
The layout of the rostrum. When there are a large number of people on the podium, you can set the podium above 1 row, and the leaders will be seated in rows. Looking down from the podium, when the number of people on the podium is singular, the number 1 is in the center, the number 2 is in the left hand position of the number 1, the number 3 is in the right hand position of the number 1, and so on. When the number of people on the rostrum is even, the number 1 is to the right of the central point, the number 2 is to the left, that is, the central point between the number 1 and the number 2 is the central point of the rostrum, the number 3 is to the right of the number 1, the number 4 is to the left of the number 2, and so on.
People who have a speech should prepare a "speech seat" card and put it away before the meeting. Five minutes before speaking, please ask the speaker to arrive at the back of the podium near the podium, prepare to speak, and return to his seat after speaking.
5. How to ensure a good microphone and sound?
Choose a good microphone. Repeated inspection and maintenance to ensure stable operation. Check the microphone 10 minutes for the last time before the meeting to ensure good use.
6. How to award prizes?
Arrange the winners in a relatively central position in the front row, which is convenient for organizing the winners.
Miss rehearsal etiquette. Miss etiquette came to the stage with a prize in her hand from the side of the podium, and the distance between them was equal. When she walked to the front of the podium in the first row, she naturally turned on stage to receive the prize, then turned on stage, handed the prize to the awarding leader, naturally turned around and left the podium from the other side.
Rehearse the winner. Determine the number of winners in each batch. According to the number of award-winning leaders sitting in the first row of the podium, determine the number of winners in each batch, and pay attention to the fact that the number of winners should not exceed the number of winners, so as to avoid a leader from awarding more than 1 award at the same time, and reduce the possibility of mistakes.
Print out the names of the winners and recipients one by one and send them to each recipient, so that they can remember which leader they went to receive the award.
Before officially taking the stage to receive the award, the hostess guided the recipients to the podium. After they walked in front of the corresponding awarding leaders, all the recipients first turned off the stage, paused for about 5 seconds, and then turned back to the podium and accepted the awards from the corresponding leaders with a smile. After receiving the prize, they turned back to the stage again, paused for about 8 seconds, and presented the prize for the photographer to take pictures. Finally, go back to your seat from the other side.
7. How to sign the responsibility book?
Arrange visa personnel to sit in the front row relatively centrally, which is convenient for organizing visas.
Prepare a responsibility book, a signed desk and chair, a "signature pad" card and a pen. Arrange personnel to carry the sign table, dressing the. Miss manners should be well trained. The personnel involved in signing the contract shall notify in advance. When signing prizes, the music is matched and the volume is moderate. There are many rehearsals beforehand.
8, how to do a good job in the logistics of the meeting (mainly vehicles, order, electricity)?
Deploy the vehicles needed for the meeting, especially the vehicles to pick up and drop off the leaders attending the meeting. The seats should be sufficient, the carriages should be clean and tidy, and 1 spare vehicles should be prepared. There should be staff on-site service.
Arrange personnel to maintain order inside and outside the venue to ensure orderly parking of vehicles and quiet environment. Check the inside and outside of the venue before the meeting, and pay attention to the inside and outside of the venue during the meeting, so as to deal with emergencies in time.
Prepare a power supply vehicle with professional tracking service to ensure power supply immediately after power failure.
9. How to do frugal work?
Follow the principles of necessity, simplicity and convenience.
First, the scale of the venue is moderate and the facilities and equipment are adequate. Don't pursue luxury excessively. The venue is close, which is convenient for most people.
Second, the venue needs to be arranged to set off the atmosphere, not too complicated or too fancy.
Third, meeting materials should be minimized.
Fourth, accommodation should be low rather than high. Accommodation can be arranged in a standard room.
Fifth, vehicles are mainly self-picked, mainly borrowed, and try not to rent.
;