Selected essays on personal work summary in the first half of 2022 1
Looking back at the customer service department of the property management company in the first half of 20 years, it can be said that the management functions have been further developed and continuously improved for half a year. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the efforts of all the customer service staff for half a year, the work of the customer service department has made great progress compared with the first half of the year, and various work systems have been continuously improved and implemented. Looking back on the customer service work in the past six months, there are gains and losses. The customer service work in the past six months is summarized as follows:
First, deepen the implementation of the company's rules and regulations and customer service system.
On the basis of various rules and regulations preliminarily improved in the first half of 20___, the focus of 20 _ _ is to deepen implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development. The customer service department also adjusted the relevant customer service system in time to better adapt to the new situation.
Two, integrate theory with practice, and actively carry out the training of customer service personnel.
Under the personal guidance of the property management company for many times, our department has carried out systematic training and learning from the most basic image establishment of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.
Third, the daily maintenance processing
According to the Daily Work Record, record the complaints and service items of the owner's calls and visits, actively schedule the work according to the different maintenance contents, and solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.
In the whole year, customer service handled _ _ _ _ maintenance calls, and solved _ _ _ _ all kinds of faults. The original construction problem solving rate was _ _%. A total of _ _ complaints were received, and _ _ complaints were handled and fed back in time.
Fourth, the information release work
A total of _ _ written notices were sent to customers. Make the notice timely, detailed, clear and accurate, and actively cooperate with the contents of the notice to make relevant explanations.
Verb (abbreviation of verb) collection of property fees
According to the charge notice issued by the company, actively explain and inform the property fees, and do a good job of dunning.
VI. Collection of water and electricity charges
Do a good job in the first meter reading. Complete monthly water and electricity meter reading on schedule, and complete monthly water and electricity cost data entry and billing in time. After printing the payment notice, mail the payment notice to all households on time. Users who fail to pay on time will be urged to pay, and those who fail to pay will be stopped.
Seven, establish and improve the owner file work.
_ _ _ copies of the owner's files have been improved and updated, and the owner's electronic files have been continuously supplemented. Access cards have been handled for _ _ _ _ person-times, and apartment residents have registered for _ _ _ _ person-times. Apartment occupancy certificate (required for temporary residence permit) has accumulated _ _ _ _ person-times.
8. Shortcomings in work, problems found and difficulties encountered.
1. Since our department has not received professional property management training, we still need to systematically learn about property, and our service level and communication ability should be further strengthened.
2. The follow-up and feedback of some repair reports are not timely enough.
3. The timing, methods and methods of collecting various fees of the property are not perfect.
4, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.
5. The construction of spiritual civilization, such as carrying out various forms of publicity and organizing cultural and recreational activities of owners, has not been organized.
We are full of confidence and hope for the first half of 20 _ _. In the new half year, we will definitely strengthen our study, provide standardized, fast and effective services under the direct leadership of the property management company, do a good job in reception and improve the service quality of the property.
Selected essays on personal work summary in the first half of 2022 II
Time flies, half a year has passed in 2022, and I have learned a lot in the past six months. I am very grateful to the company for providing me with a platform for growth, so that I can continue to learn and progress in my work and gradually improve my quality and talents. Looking back on the past six months, the company has accompanied me through a very important stage and let me know a lot. Here, I would like to express my heartfelt thanks to the respected leaders and dear colleagues of the company. With your help, I can be handy in my work. With your help, I can put the company's development in by going up one flight of stairs. Below I will summarize the specific work in the past six months as follows:
First, do your job well.
First, obey the responsibilities of the warehouse, adhere to the delivery work, ensure the accuracy of delivery, and strive to improve the work to ensure zero complaints; Second, do a good job in warehousing acceptance to ensure the accuracy of inventory data and ensure that inventory data reaches100%; The third is to complete the temporary work arranged by the two foremen and actively participate in the finishing work, deepen the awareness of safety production and put forward various rationalization suggestions. Communicate with business and production departments in time to ensure the normal and orderly logistics system.
Second, be strict with yourself and consciously abide by various systems.
Strictly abide by the warehouse regulations. Remember the instructions and criticisms of the leaders and put them into practice. Don't be late, don't leave early and don't be late for work. Do things carefully, carefully check the report to the leader, record the daily work and report it in time; Treat people with courtesy and get along with colleagues with frankness and tolerance; Serious office discipline, no slack in work, no games, no small talk, no things unrelated to the work content.
Third, there are shortcomings.
Some things can't be done well according to the rules. It is not enough to strengthen perseverance.
Second, we are not bold enough in our work. We should change our working methods in the process of continuous learning and constantly innovate and improve.
Four. Work plan for the second half of the year
1. Always pay attention to delivery. The delivery process needs to be clear, more detailed and clearer. We should constantly sum up, improve and perfect.
2. We should constantly improve our self-cultivation, establish a good corporate image, improve our service awareness and efficiency, and clarify our work priorities and goals.
3, constantly put forward positive and reasonable opinions on the problems existing in the warehouse.
For example, the problems of warehouse storage saturation and delivery process should be thoroughly discussed and put into practice in the second half of the year.
In the first half of the year, the work of the finished product warehouse was satisfactory. I am full of confidence and look forward to a brand-new warehouse in the next six months!
Personal work summary in the first half of 2022: Selected essays 3
Since I joined the restaurant finance department as a cashier in the first half of the year, I have humbly learned new professional knowledge, cooperated with the work of the business department, strived to adapt to the new job, and assumed my job responsibilities with the fastest speed and the best state.
First of all, with the support and help of the company and department leaders, the establishment and standardization of various financial systems and daily work processes of the restaurant were promoted. With the guidance and help of my colleagues, I learned a lot of common sense about restaurant management and operation, which made me familiar with the working environment quickly.
Secondly, as a cashier in a restaurant, I try my best to perform my duties in four aspects: planning, receiving and dispatching, reflecting and supervising. In the past few months, I have continuously improved my working methods and successfully completed the following work:
I. Daily work
1, strictly implement the cash management and settlement system, check the cash and accounts with the accountant on a regular basis, and report and deal with any discrepancy found.
2. Recover all kinds of income in time, issue receipts, recover cash in time and deposit it in the bank.
3, according to the basis of accounting supply, contact with the relevant departments of the bank, and complete the payment of wages and other funds in an orderly manner.
4, adhere to the financial procedures, strict audit (completely according to the examination and approval authority to pay), do not pay for documents that do not meet the procedures.
5. Do a good job of cashier's supervision and cashier's management.
Second, the phased work
1, assist leaders to supplement and fine-tune the financial reimbursement system and cashier workflow according to the restaurant operation.
2. According to the problems collected during the trial operation, draft the operation flow of restaurant material procurement, the management method of electronic menu information rights, and the verification and statistical rules for the issuance and use of vouchers to cooperate with the promotion plan.
Third, review and check your own problems.
1. The research on the problems existing in the management and operation of this restaurant is not deep enough, which leads to the lack of predictability of financial management related issues, and the management system is often revised after the problems occur.
2, in view of the above problems, the future direction of efforts is:
Strengthen theoretical study and further improve work efficiency. Familiar with business, we must learn relevant professional knowledge, consult leaders and colleagues humbly, and enhance our ability to analyze and solve problems.
To sum it up. In the past six months, our efforts have paid off. I insist on studying abroad with caution and mastering the principles that financial personnel should master in their work. As a financial personnel, we should grasp the balance between system and human feelings, not only do a good job of supervision and control, but also pay attention to appropriate working methods. Only by constantly improving the professional level can the work be carried out more smoothly.
2. Selected essays on personal work summary in the first half of 2 022 4
Time flies, and the first half of 20 years has passed. Looking back on the past few years, Property Management Co., Ltd. summarized the problems existing in the first half of the year and adjusted the related work in the second half.
First, the problems existing in the work in the first half of the year
1, the atmosphere of team consciousness is not very good, the foreman should actively cooperate with the manager's work and have a harmonious relationship with employees, and the project manager should strengthen team building.
2. In daily work, various rules and regulations and work requirements are somewhat perfunctory in implementation, and the next step is to pay close attention to implementation.
3. The project manager does not pay enough attention to the training of employees' daily work, especially the training of hospital sense is poor. It is suggested to make full use of daily meetings for repeated training so that employees can understand thoroughly.
4. The management level of each project manager has been improved too slowly. It is recommended to learn a little every day and make greater progress.
5. Some project managers have a bad learning attitude. I suggest reading more books on management and psychology to effectively improve my management level.
6, the project manager's lack of understanding of cleaning workflow, leading to cleaning staff's work is too casual, to strengthen business ability.
II. Relevant work adjustment in the second half of the year
Starting from next week, the daily diary of each project manager will be changed to weekly diary, and this week's work summary and next week's work arrangement will be sent to X switchboard every Friday night 12.
(1) _ Requirements:
(1) Every project manager must express the key problems and solutions in a week's work, not only in vernacular, but also in practical ways.
(2) When the company goes to each project department to carry out the work from next week, the assessment standard is the work plan provided by each project manager. If the work plan is not submitted on time, it will be implemented according to the company's work standards.
Starting from this month, the project manager's meeting will be changed to "semi-monthly talk", and the first Saturday of each month will still be a regular meeting for all staff above the foreman, and the third Saturday will be a regular meeting for the project manager. If the manager is absent without reason, the foreman will be fined 100 yuan, and the manager will be fined 200 yuan.
(2) The project manager will require:
1. Each project manager should explain in detail the work in the first half of the month, that is, the existing problems and solutions, and ask for an overall plan for the work in the second half of the month.
2. The foreman log company does not require that each project manager arrange it himself.
Everyone should attach great importance to the problems existing in the first half of the year. At present, enterprises with fierce market competition must rely on quality to survive. I hope that everyone will take corrective measures against the above six problems in the second half of the year.
In the first half of 2022, the personal work summary model essay was selected on 5 pages.
In the first half of 2022, under the correct leadership of the Party Committee and the government of X Town, social workers in X Town carried out the registration, home visits, demand surveys, rescue services, spiritual comfort, health services and other work of empty nesters according to the arrangement and progress of the project of "Warm Empty Nest-Care Services for the Left-behind Elderly in Rural Areas", and achieved good results.
The work in the first half of this year is now reported as follows:
First, the personnel and funds of social work institutions have been put in place.
Second, the basic situation
Up to now, there are 47 registered empty nesters/kloc-0 (male 109, female 38).
Third, the situation of home visits
30 people were put on file and 52 people visited at home. 103 home visit.
Four. Case service
In half a year, four cases were handled.
1. When the social worker visited the old man's house in the village of _ _ _ _, he found that there was no running water, so he reported to the leader in charge. Mayor Chen reported to the leaders in charge, called the leaders of civil affairs, land and package to implement the water problem of Yu Laobo, and social workers and village officials went through the relevant procedures together. On March 24, social workers sent the water use approval form to the old people, and on April 9, water workers came to install tap water, which solved the water use problem for the old people.
2. Persuade Uncle Yu from _ _ _ _ village to move out of the dangerous house (now living on the first floor of my nephew's house).
3. Social workers visited and found that the happiness hospital in ____x village has not been aging, and many elderly people in it are inconvenient to move. The social worker contacted the secretary of ____x village, and the two committees of the village discussed it together and decided to install the anti-skid pads and handrails of the toilet, which were all installed on March 22.
4. When social workers visited, they found that Grandma Lin had no nursing bed and wheelchair, so they reported to the center that on May 2, Grandma Lin's problems had all been solved.
Verb (the abbreviation of verb) held an activity.
Seven activities were held in the first half of the year:
On June 2nd, 1 and 1, the activity of "Filial piety first-warm the New Year and care for empty nesters" was held. There are 3 households in ___x village, and 5 empty nesters in _ _ _ Village are given daily necessities and their blood pressure and blood sugar are measured.
2.65438128 October, the activity of "Cold send warm-Giving Cold Quilts to the Empty Nest Elderly" was held, and 302 quilts were presented to the empty nest elderly in 36 villages in _ _ _ _ _.
On March 1 day, we sent nine porridge, warm clothes, meat and noodles to the empty nesters and centenarians in _ _ ____x village.
On April 3 12, send warm, an empty nest, cleaned the old Yu Man in _ _ village.
On April 22, 5, "Smooth epidemic prevention, attention to staying behind-CPPCC issues children's masks to left-behind children in rural areas" distributed masks to primary school students in the town.
6. On May 2nd, a "Hand in Hand Care" activity was held. ____x Town Social Work Station and Huimin Volunteer Service Center, Fuqing Chenhuiqiu Clinic provide life assistance and psychological care for poor groups such as low-income households, physically disabled people, widowed elderly people and left-behind children in _ _ _ X Village, provide life assistance for widowed elderly people, and provide school supplies and wheelchairs for children in need.
7. On May 8th, the activity of "Love the Motherland, Love Hometown, Be Kind to Hometown and Warm People" was held. The materials donated by caring people were brought to the empty nesters, so that they could feel the care from the government and society, relieve their loneliness, and help them solve some problems that they can't do in life, as well as disease screening and mental health intervention.
Problems in the discovery of intransitive verbs;
1, 1, 13, after discovering that Zheng Laobo's house in _ _ _ village was leaking rain and there was no water heater.
2.6.65438+10.65438+April, it was found that many empty nesters in _ _ ____x Town lacked warm clothes and quilts.
3.65438122 October, it was found that Grandma Cunlin was inconvenient to go out at ordinary times because of her physical disability and lacked companionship.
4. On February 8th, guo grandma, a village in _ _ _ _ _, was found living in a dangerous house.
On February 5 12, it was found that the old man's house in _ _ _ _ village was leaking air and rain.
On February 6 17, it was found that Huang Laobo in _ _ _ village had a psychological crisis.
7. On March 7th, it was found that Uncle Yu's house in _ _ _ _ _ village had poor sanitation and no running water.
8. On March 9th, it was found that the happy home in ____x village was not suitable for aging and reconstruction.
9./kloc-in March of 0/0, I found that the children in _ _ _ _ village were actually left unattended and needed spiritual comfort.
In June 10 and March 1 1, it was found that children in distress in _ _ _ village needed spiritual comfort.
1 1, March 15 found that grandma _ _ _ _ village jade needed spiritual comfort.
In June 12 and March 17, it was found that the elderly in Wei village in _ _ _ needed spiritual comfort.
13, March 19 found that _ _ _ village Xue Laobo needed spiritual comfort.
14. On March 20th, I found that Grandma Cunlin needed spiritual comfort.
15. On March 22nd, it was found that grandma in _ _ _ village lacked warm clothes.
On June 3rd and April 3rd, 65438, it was found that Grandma Lin Dong in Fox Xia needed a nursing bed and a wheelchair.
June 17, April 1 1, found that Grandma He in _ _ _ village needed spiritual comfort.
/kloc-June 0/8,/kloc-April 0/9, I found that Grandma Cunzhong needed spiritual comfort.
/kloc-on April 26th, 0/9, it was found that the old people in _ _ _ _ village were leaking air and rain.
20. On April 27th, I found that Uncle Yu of _ _ _ _ village needed spiritual comfort.
Seven, solve the problem:
1, 2022 1.28 Solve the problem that all elderly people with empty nest difficulties lack quilts.
2. After February 22, 2022, the rain leakage and water heater of Zheng Laobo in _ _ _ _ village have been solved and installed. (visited 3 times)
3. June 5, 20438 -20221October 22, listen and spend time with Grandma Cunlin. (visited 5 times)
4. On March 8th, 2022, it was Uncle Yu's birthday. On March 12, he cleaned for Uncle Yu. On March 22, he sent the examination and approval procedures for tap water to the village Committee. On April 9, the installation of tap water was completed. (visited 7 times)
On March 5, 2022 10, psychological counseling was given to children in _ _ _ _ village. (visited 8 times)
On March 6, 2022 1 1 day, psychological comfort was given to the children in distress in _ _ _ _ village. (Visited 1 time)
7. On March 22nd, 2022, the aging transformation of Happy Home in X Village was completed. (visited twice)
8. On March 25th, 2022, Grandma tried on warm clothes for Grandma Cunlin and gave psychological counseling. (visited twice)
9. On March 30th, 2022, Wang Laobo was successfully persuaded to leave the dangerous house. Now I live in my youngest son's house (I went to see him seven times).
10. On April 8, 2022, Fox Xia installed an electric nursing bed for Grandma Lin Dong. Donated a wheelchair to Grandma Lin on May 2nd (visited 8 times).
1 1, April, 2022 1 1, providing psychological counseling for grannies in _ _ _ _ _ _ _ _. (visited 5 times)
12, April, 2022 19 was accompanied by _ _ _ _ Grandma Village Zhong. (visited 3 times)
13, April 27, 2022, accompanied Uncle Yu in _ _ _ _ village. (Visited 1 time)
14, linked social resources to buy 223 voice-activated lights, 8 wheelchairs and 2 hearing AIDS to help the elderly fulfill their micro-wishes.
Eight. an open question
1, there are still eight old people leaking rain.
There is still a dangerous building that has not been solved.
Nine, cultivate community social organizations
In the first half of the year, a community social organization, Fuqing _ _ X Huimin Volunteer Service Center, was established to provide psychological counseling, poverty alleviation and other services for the needy people and special groups in _ _ X Town. Now it has obtained a business license, has 72 members and established a code of conduct for voluntary service.
X. Social impact:
1, service object evaluation:
(1) After passing through _ _ _ _ village, the problems of water leakage and water heaters of the old people were solved, and their lives were better improved.
(2) The happy home in X village has been aged and transformed, which has facilitated the life of the elderly.
(3) By accompanying and listening to solve practical difficulties, many elderly people have been comforted and praised the government for its kindness.
2. Assessment of the community:
(1)_ _ X Village Committee: Social workers have solved many problems for us and the villagers' lives have been better guaranteed.
(2)__ Village Committee: Social workers helped us to alleviate the depression of the elderly and maintain the stability of the village.
(3) Town government: Social workers helped us solve many problems that the government could not handle.