12398 and 95588 are both useful and have different functions. 12398 is the national electricity regulatory complaint reporting telephone, which mainly accepts complaints and reports from relevant power institutions, and 95598 is the national power supply service hotline, which is mainly responsible for providing local power supply services and interpreting electricity consumption policies.

If you are a user of China Southern Power Grid, the 95598 service hotline is a provincial-level service hotline, which is a provincial-level institution responsible for solving problems reflected by customers, including complaint handling, opinions and suggestions, etc.

12398 is the national electricity regulatory complaint reporting telephone officially used on August 1 2006. After calling to report complaints, the state electricity regulatory agency will exercise the administrative law enforcement function according to the authorization.

If you don't know which phone to call to complain, you can try both. If the complaint meets the relevant requirements, it shall be handled in accordance with relevant regulations.

Matters needing attention when making a complaint are as follows:

1, pay attention to avoid spitting (even swearing) complaints, speak quickly and the complaints are confusing. It is easy to cause incomplete attendance records and incomplete feedback information, which is not conducive to case handling;

2. When complaining, use normal speech speed and normal communication tone;

3. Complaints should be logical and organized;

4. Make clear your handling requirements.