When the store suddenly loses power and water supply, the processing steps are as follows:

1, report to the superior department in time.

2, contact the relevant units, understand the reasons for the power outage. In case of power failure or water cut-off, contact relevant units in time to find out the reasons. For example, you should contact the power bureau or the landlord to find out about the power outage area. If only the building where our store is located has power failure, we can find a room to solve it. If there is a power outage in the whole area because of the power bureau, we should know when to call.

3. Find a solution. Usually, we should have a good relationship with the electric power department. In case of power failure, the generator car (power not less than 200 kW) should be used for emergency. Try to stay open after the power failure. If you can't finish the work, you can contact the neighboring branch for help, such as allocating steamed rice from the branch. Ensure the lighting of the business area. If there is no power supply for the time being, you can reduce the business area, light candles in the business area in time and receive them as usual. The kitchen can compress products and try to ensure the sales of fast food and rice noodles. When the temperature is high in summer (above 35℃), the guests should stop it in time when they can't operate.

In case of sudden water cut-off, immediately contact the relevant units to inquire about the water supply time, and timely contact the neighboring branches to prepare steamed rice. At the same time, you can contact the fire department for water supply, or you can organize employees to get water from the staff dormitory or nearby places to ensure business as usual. The side dishes of fast food are inconvenient to clean because of lack of water. You can choose vegetables (such as wax gourd) that can be used without washing peeled melons. Because it is inconvenient to clean tableware without water, try to use disposable tableware. In addition, employees can be organized to take vegetables to the dormitory or nearby places with water for cleaning. Special buckets and spoons should be prepared for toilets, water should be prepared for flushing toilets and a special person should be in charge, and special water should be prepared for washing hands in the sink.

Second, if a local fire suddenly occurs, how to operate?

A local fire broke out in the store, and the specific problems were solved according to the actual situation. The treatment steps are as follows:

1. When there is a fire in the kitchen, people present should use fire-fighting equipment to put out the fire. If the fire is too big to control, call 1 19 to call the police in time.

2, in case of diesel furnace fire, should immediately close the oil valve, and fire extinguisher.

If there is a fire in the restaurant, it should be solved according to the location and cause of the fire. If there is a small fire in the gas car, the gas valve should be closed in time and pushed away from the guests in order to put it out in time. If the circuit is on fire, the electrician will immediately cut off the power supply, evacuate customers in time, and organize fire fighting at the same time. If the fire is too strong for our staff to put out, please call 1 19 immediately.

4. If there is a small local fire, report it to the superior department of the company in time (within 24 hours) afterwards. If the fire is serious, it must be reported to the superior department of the company by telephone at that time, and the incident must be reported in writing afterwards.

Third, there is a sudden large-scale operation, how to operate?

When a large number of employees in this unit suddenly lose their jobs, the processing steps are as follows:

1. Organize other employees to work overtime to replace employees at risk.

2, timely report to the higher authorities, personnel from other stores to supplement.

3. Take the initiative to understand the reasons for the shutdown.

4. Find a solution.

5. If you have difficulty in solving it yourself, contact the superior leader for help in time.

4. What should I do if there is a sudden fight?

When there is a fight in the store, the handling steps are as follows:

1. If there is an employee fight in the company, it should be stopped in time and sent to relevant departments for handling according to the cause and responsible person. At the same time, report to superiors.

2. If there is a fight between customers in the restaurant, you should guide other customers next to you as appropriate, guide them to spend money in other areas, and try to keep the documents so that customers can pay the bill. If the customer fails to pay the bill at that time due to special circumstances, the store manager is responsible for handling and reporting.

3. At the same time, call 1 10 to call the police in time, and protect the scene, and hand it over to 1 10 for handling.

4. Report to the superior department.

5. What should I do if I suddenly meet the health, fire and other departments to check?

In case of sudden inspection by health and fire departments, the processing steps are as follows:

1, a manager should do a good job of reception and try to sit in the restaurant to buy time.

2. Another manager should deal with the items to be inspected in time. For example, the kitchen is messy during peak hours, so it is necessary to organize employees to pay more attention to places such as refrigerators and freezers and places where tableware is cleaned. The arrangement of fire extinguishers should be rapid.

3. After proper arrangement, please check the inspectors into the kitchen. If the health department does sampling inspection, try to iron the tableware with boiling water and hand it in for inspection.

4. If the problem is serious after inspection, find a way to solve it immediately and report to the superior.

Six, fast food restaurants suddenly received hundreds of delivery orders, how to operate?

1. If you suddenly receive more than 100 delivery orders, you must inform the store manager as soon as possible. The person in charge must understand the standards and requirements of the customer's order, and leave the contact number of the other party, telling you to reply in the shortest time.

2. The person in charge of the store called the person in charge of the kitchen to meet and learn about the raw materials. (1) under the condition of ensuring order and not affecting normal dining, ask the kitchen to organize someone to cut and cook, and specify the production time. (2) The production of this large order will cause a normal meal break. Consult the chef and major suppliers. If you buy it immediately, can you ensure that the normal meal break and order will not be affected? If you get a positive answer, immediately arrange the kitchen to issue the order, and inform the warehouse to call the supplier to deliver the goods, and at the same time arrange a special person to cut and cook.

3. Notify the booking party, accept the booking and charge the booking fee. Both parties shall decide whether to deliver the goods or the other party shall send someone to pick them up. When distributing, special personnel shall be organized to carry out the distribution of vehicles and packaging appliances; If the other party comes to pick it up, arrange a special person to prepare enough packing boxes and bags.

4. Organize a special person to be responsible for the packaging work to ensure that all work arrangements can be completed on time and in quantity within the time required by customers.

5. After arranging the above work, constantly check the availability of goods, cooking in the kitchen, special packaging and delivery. , to ensure that every link does not go wrong.

Seven, before meals, suddenly received a big single banquet how to operate?

1, the person in charge of the store immediately knows the number of people dining with the other party and the dining standard, and at the same time inquires whether there are enough seats in the store reservation and whether it can meet the other party's reservation.

2. The store manager will call the head chef, management personnel outside Taiwan Province and major suppliers (or keep in touch by telephone) for a meeting.

3. The person in charge of the store asks the chef whether there is enough raw material supply according to the guest's ordering standard. If the raw materials are insufficient, it is normal to prepare food immediately. If all the above are affirmative, immediately notify the booking party to receive the reservation and charge the reservation fee.

4. Organize the kitchen staff to be responsible for cutting and cooking the large banquet, and at the same time require the supplier to deliver the goods immediately and set the table outside the table immediately.

5. The person in charge of the store should always check to ensure that all work links are going smoothly and put forward corresponding requirements.

6. The mall is responsible for organizing personnel to receive customers' meals, checking and urging them to ensure customers' satisfaction.

Eight, suddenly received a VIP before dinner (senior government officials, celebrities, celebrities, etc.). ) come to dinner. How to operate?

1 First, the person in charge of the store checks the booking situation of the day and reserves the best box.

2, immediately report to the company leaders have important guests to eat, and accept the leadership instructions.

3. Organize the chef to open the menu, and consult the guests' opinions and suggestions at the same time.

4, arrange the kitchen backbone specialist is responsible for cutting, cooking, and put forward requirements.

5, arrange the backbone of foreign managers, the backbone of the waiter stare at Taiwan, dedicated service.

6, in the process of dining, the person in charge of the store should constantly patrol the service, and put forward requirements at any time, at the same time listen to the opinions and suggestions of the guests.

7. After the meal, the person in charge of the store will personally escort the customers out of the store and thank them.

9. What should I do if I suddenly receive a customer complaint about food poisoning in our store?

1. When the person in charge of the store receives the customer poisoning incident, he should immediately ask the customer about the meal time and consumption varieties.

2. Ask the customer to show the hospital diagnosis certificate, and the person in charge of the store will personally read the contents of the diagnosis certificate.

3. At the same time, inform the customer of the company's handling method in the shortest time, and consult the customer's opinions. If the customer asks for compensation, he must immediately inform the customer that the company will have a satisfactory answer.

4. The person in charge of the store immediately organized personnel to test the corresponding varieties during the customer's consumption, and at the same time went to the hospital with the customer's hospital diagnosis to understand the specific cause of the customer.

5. When it is determined that the poisoning caused by the customer is not our product, get in touch with the customer and inform the customer of the test results. Welcome the customer to test the food again and go to the hospital for a follow-up visit. If it is the reason of our store, report the situation to the company leaders and contact customers to negotiate solutions.

10. The epidemic prevention station suddenly informed us that there was a food poisoning incident in the store. What should we do?

1. After receiving the notice, the person in charge of the store immediately reported to the company leader and asked for instructions.

2. At the same time, please ask the head of the epidemic prevention station department to coordinate internally.

3. Get in touch with friends in the news media to find out whether this incident has reached the media, and use public relations to prevent this incident from being exposed by the news media.

4. At the same time, the person in charge of the store will conduct an internal investigation and hand it over to the responsible person for handling.

5. Keep in touch with the company leaders during the incident handling, report the handling situation in time, and use reasonable public relations means to control the incident in a small scope and not spread it to the outside world.

6. Inform employees, especially front-line employees, that this incident is purely out of thin air and is caused by rumors spread by peers. If a customer asks, answer like this.

XI。 What should I do if I am suddenly exposed by the news media?

1. The person in charge of the store will report to the company leader as soon as possible and listen to the instructions of the company leader.

2. Inform employees, especially front-line employees, that this matter is true, which is the result of rumors and retaliation from peers. If a customer asks, answer like this.

The person in charge of the store immediately contacted the customer, made a sincere apology on behalf of the company, and promised to make the most positive solution to the opinions and suggestions put forward by the customer.

4. I made a special trip to visit the person in charge of the media, asking for support for the development of this enterprise, and asking the media to look at the problem from the perspective of the enterprise to avoid bringing negative effects to the enterprise.

The person in charge of the store should maintain a good relationship with the media and establish a solid friendship. Welcome key personnel to come to dinner often to guide their work and avoid being exposed by the media.