Train attendant. How come?
First, don't brainwash. Waiters need to eat and live. Since choosing this low-threshold career, most families are not very rich. Some managers and bosses often hold regular meetings for employees every day. Lao Wang said that the meeting was necessary.
However, because most managers can't reach their own knowledge structure and ideological level, they start to spit and are brainwashed by long speeches. What we need to do is to protect customers and maintain their feelings, act quickly, act quickly, deduct money illegally, make the company like a home, wait for everyone at home and so on. This kind of didactic thinking and empty guidance is the most offensive to employees.
Second, clarify the relationship. In management, the relationship between the company or the owner and the employee is the labor-capital relationship of employment. From the beginning, we should make it clear that everyone is a cooperative relationship. You contribute your time, and I will pay you. Don't put too much emphasis on feelings. This society is becoming more and more practical. Obviously, everyone is calm, and the words are smooth, and the words are smooth.
Third, arouse enthusiasm. All business activities are ultimately successful, or have achieved certain results, which have mobilized the enthusiasm of employees in management. How to turn? Nothing more than two points, exactly the same as what Alibaba Ma summed up. The first is to give employees a reasonable income, and the second is not to let employees be wronged by management. Especially the first point of income is very important. Many employees are unhappy because they work too much and get too little. Therefore, in the daily operation of hot pot restaurant, you must set up an on-site management to record the various processes of employees, so as to quantify and reward those who can do it and drive out bad money with good money. Only in this way can the enthusiasm of employees be mobilized, and capable employees will not shed tears.
Fourth, standardize the system and enrich amateurs. No management can be restrained without discipline, and Fiona Fang cannot be realized without rules. Any successful management is dancing in chains. The system management regulations are simple and clear, and it is clear at a glance. Everyone can understand what the red line is at a glance. We should also act according to the rules and carry out some spare-time activities regularly, because people always have spiritual needs, which is also a culture of your hot pot restaurant.