A full working life, inadvertently passed. Looking back on this extraordinary time, there are laughter, tears, growth and shortcomings. So make a summary. So, do you know anything about job summary? The following is a model essay I compiled for you, which summarizes the monthly work of domestic managers, for reference only. Let's have a look.

Monthly Work Summary of Housekeeping Manager 1 According to the overall planning of the hotel, with the care and support of the hotel leaders and the efforts of all the housekeeping staff, the housekeeping department closely focuses on business orientation and carries out work in employee training, service, facilities and equipment maintenance and product quality control. Now we will report on the specific development of the above work last year.

I. Training

According to the actual situation of employees, the department has formulated a detailed training plan and adopted various training methods for training. In terms of business skills training, we must first master the workflow and standards, and practice for employees on the spot according to the theoretical learning content, so that employees can operate in person and guide them on the spot, so that employees can master basic operating skills. I've practiced my basic skills. As long as you practice more, the goal of improving work efficiency will be realized.

Secondly, in terms of services.

In terms of service, it describes the plan made by the hotel, the work that has been implemented and its effect.

Third, product quality.

The product of housekeeping department is to provide clean, hygienic, safe and comfortable rooms for guests.

1, in terms of health

The housekeeping department disinfected the articles in the room in strict accordance with the hygiene standards.

Insist on changing bedding one by one, and change towels at any time according to the requirements of guests. Bedding, towels, etc. require high temperature disinfection when washing. The sanitary ware in the bathroom insists on using cleaning agent with disinfection function. The cups in the room are soaked in 84℃ for high temperature disinfection, and the telephone, TV remote control and all switches are disinfected with alcohol.

2. The room is clean.

In order to ensure that guests have a clean living environment, the department requires rooms to be cleaned at least three times a day. After 9: 00 a.m. and before noon 12: 00, all rooms must be thoroughly cleaned. After afternoon 14 and before afternoon 17, and after afternoon 18 and before 22: 00 p.m., turn on the turndown bed and tidy the room once. You can accept the guest's request to clean the room at any time except the three times you have to clean it, even if the guest asks to tidy the room after midnight. We also arrange special services.

3. In terms of security.

Fourth, according to the above summary, put forward the work plan.

There is a long way to go, opportunities and difficulties coexist, and the gap between goals and reality requires us to face and meet challenges. Here, I will seriously follow the instructions of the hotel leaders and call on all the staff of the department to unite and work hard to make the guest room work by taking it to the next level.

February work summary of housekeeping manager. A hectic year is coming to an end. Looking back on the work of this department this year, there are many gains and experiences. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This year, the work of the housekeeping department closely focused on the central work and management policy of the apartment from beginning to end. According to the overall goal and requirements of the apartment, the team is the main body, and the service quality is strictly managed, especially in terms of business indicators. Through everyone's efforts, the income of the room has been greatly improved, exceeding the business indicators issued by the school. This is a summary of the work of this department.

As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, through the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks assigned to us by the school at the beginning of the year.

By the end of 10, the apartment income was 3.25 million yuan, of which the income of housekeeping department was 1 8 1 0,000 yuan, which was an increase over last year. While trying to generate income, we also don't forget to save money. The department will save money throughout the year. Under the premise of ensuring the quality of work and not affecting customer service, do our best to reduce costs. We know that every penny saved is the profit of the apartment.

In this regard, the laundry department has done a very outstanding job. At the beginning of the year, a strict delivery and procurement system was established, and the foreman, supervisor and manager checked at all levels, and the monthly delivery volume was strictly controlled to a minimum, and there was no surplus goods in the factory. In the use of detergent, according to the prescribed dosage, the method of weighing and reading scales is adopted, and the foreman checks, which largely avoids unnecessary waste of manpower. When washing articles, all articles that can be washed together are washed as much as possible by centralized washing, so as to avoid starting the machine under the condition of not being fully loaded, which saves a lot of energy to a great extent.

At the same time, the workload of employees has also increased invisibly, because we undertake a lot of outdoor work and often wash the items of several hotels together. Before washing, employees should put different labels on the items in different hotels. After washing, they should separate the items according to different labels before proceeding to the next process. It's hard and tedious for people who haven't done this job to imagine, especially in summer, the temperature in the hot workshop is very high, not to mention that even if they stay for a while, they will be soaked, but all employees will be soaked. The consciousness of saving a drop of water and a little bit is gradually formed in the consciousness of laundry staff. On the guest room floor, while ensuring customer service and increasing guest room income, we strive to control costs and let every employee establish a sense of contract in their daily work.

The Ministry has taken several measures,

1, the guest room is gradually replaced by three-in-one to replace the original small bottles of shampoo, conditioner, shower gel and other guest products, which greatly saves expenses and reduces costs.

2. Stop the service of cold water and ice cubes in the guest room, and only replenish them to the guests when they need them, saving water and energy.

3. In response to the requirements of the municipal government for environmental protection, some guest articles (such as toothpaste, soap, combs, etc.) are packed with recycled paper instead of the original packaging, which not only meets the requirements of environmental protection, but also reduces the price, killing two birds with one stone.

4, waste utilization, put the waste sheets into the inner pillow bag.

5. Strictly control the delivery and loss reporting rate of linen, and establish a one-to-one washing system for floors and laundry rooms, which greatly reduces the loss rate and loss reporting rate of linen.

6. All the seven water heaters on the seventh floor were turned off, which brought a lot of inconvenience to the staff, but the work of saving electricity was implemented.

This year, there is another important work in the guest room, the renovation of the 13 and 14 floors. In the period of land reclamation, in order to make the newly renovated rooms put into use one day earlier, all the staff in the housekeeping department overcame many difficulties and carried forward the spirit of not being afraid of hardship and fatigue. On the basis of completing their jobs, they worked overtime every day and fought continuously, finishing the arrangement and cleaning of guest rooms in a short time, ensuring the timely rental of guest rooms and making our contribution to the hotel's income increase.

In the construction of staff, the department actively responded to the call of the building management Committee, and strived to cultivate the business backbone of the department and do a good job in the construction of the second echelon. This year, four people from this department were sent by China Lunch Company to Shanxi and Baotou for hotel management. Their work has also been affirmed and praised by local owners, lunch leaders and building leaders. At the same time, they themselves have been trained for this task.

Both business knowledge and management level have made great progress. They said that the overseas assignment benefited a lot and they learned a lot that they couldn't learn in the building. At present, there is another employee in the housekeeping department who is engaged in management work in Tianjin. In the usual work, the department also attaches great importance to the construction of management team. We know that only by cultivating a management team with excellent ideological level and professional knowledge can we lead this department well.

This department holds a meeting of managers above the foreman once a week. At the meeting, everyone discussed the problems existing in the work of the department, spoke freely and worked together to ensure that everything was implemented by everyone and there was feedback. Ask the foreman to carry everything through. In the management of employees, we don't adopt simple stylized management methods, but proceed from the actual situation. When employees have problems at work, we don't simply punish them, but help employees analyze the causes of the problems and find solutions to avoid similar problems from happening again.

Doing a good job in the ideological work of employees is also a focus of this department's work this year. Only when employees are in a good mood can they put their enthusiasm into their work and provide high-quality services to their guests. An important job of the building this year is to adjust the salary system of employees, which is a very difficult and complicated job because it involves the vital interests of every employee. In order to do a good job and avoid unnecessary personnel turmoil, we have done in-depth and meticulous work and adopted a one-on-one approach.

Let employees fully understand that hard-working people work tirelessly over and over again. After the implementation of the new salary scheme, there are no unstable factors in the department. Although the salary increase of many of our employees is very low, through this incident, we also deeply realize that as long as our work is done in place, in-depth and meticulous, the vast majority of employees will understand and support it.

6. The floor of the lobby was polished and renovated, and the carpets in the banquet hall and some rooms were thoroughly cleaned. Thoroughly clean again.

7. Organize employees to actively participate in table tennis, card throwing, tug-of-war and other activities organized by trade unions.

This year's lack of departmental work,

1, the department regularly holds special training on business knowledge every month.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

4. The comprehensive quality of managers needs to be improved.

Looking forward to next year's work, next year will be a year in which opportunities and challenges coexist. Department work closely around the building center, and strive to complete the management indicators issued by the management Committee, and have the following ideas for department work.

1. Re-standardize the service specifications of all positions in the department and strengthen the service awareness of employees.

2. Every employee should establish a personal file in the department, and everyone's performance will be recorded, which will be well documented together with the year-end evaluation to avoid human factors.

3. Computerize the department's supplies and cleaning agents every time, and strictly control the cost within the building budget.

4. Strengthen the construction of management team, and implement quarterly evaluation, mid-year evaluation and year-end evaluation system for managers above the foreman, so as to survive the fittest.

Next year's priority,

1. Establish engineering maintenance files and track the maintenance status of guest rooms. Since the beginning of this year, the service center has established engineering maintenance files to record some special maintenance items, which is convenient for tracking and understanding the maintenance status of rooms in time, thus more effectively ensuring the integrity of facilities and equipment in rooms for sale, and at the same time better understanding the operation status of facilities and equipment in a room for a period of time. Five, strengthen the regular coordination with the engineering department. Existing engineering problems in guest rooms, such as painting project, maintenance project of Zhao Kai Company, deformation project of moldy and rotten wooden boards, water seepage project, broken mirror glass project, overall decoration project, blackening and yellowing project of glass glue, cracks in door frames, slow supply of hot water, etc. , have been dealt with one by one.

2. In view of the aging of some tools and guest service facilities in guest rooms, communicate with suppliers more, strengthen maintenance, and arrange special personnel for regular maintenance in a planned way.

1. The reject rate of linen is increasing gradually. Coordinate with the washing company to formulate relevant measures to improve the washing quality, strengthen the ideological and moral education and operational skills training of employees, reduce the scrap rate, and contact the washing company or relevant units in time to modify and use.

Secondly, for the management of employees, we often adopt the preaching method of combining rigidity with softness, improve affinity, narrow the distance with employees, organize more departmental activities and corresponding skill competitions, cultivate more departmental backbone forces, and improve employees' loyalty to hotels.

Third, constantly enrich themselves, improve their comprehensive ability, attach importance to the training of grass-roots managers in departments, impart more work experience, ensure the unity of thinking in departments, and strive for progress. Strengthen the training of department staff, ensure the quality and hygiene of room service, raise the overall level of rooms to a higher level, strengthen job rotation training, and cultivate all-rounders in the department to avoid the loss of staff affecting the normal operation of the department.

20xx has a long way to go, opportunities and difficulties coexist, and the gap between goals and reality requires us to face and meet challenges. Here, I will seriously follow the instructions of the hotel leaders and call on all the staff of the department to unite and work hard to make the guest room work by taking it to the next level.

Monthly summary of housekeeping manager's three-year work, how time flies. In a blink of an eye, he has been working in xxx housekeeping department for one year. Now summarize and report this year's work and briefly summarize next year's work plan.

I did some work in the housekeeping department in 20xx.

First of all, 20xx was a busy year for the housekeeping department as a whole.

First of all, do a good job in daily service management, often go to the site, point out problems in time and conduct training to ensure the quality of customer service, comprehensively check the cleanliness of guest rooms, timely check the cleanliness of public areas, reasonably arrange planned sanitation, and do a good job in the maintenance of facilities and equipment.

Secondly, in 20xx, the engineering maintenance of the housekeeping department area will be counted and maintained at any time. Some maintenance problems are slow, and there are still problems left over. Therefore, in the year of 20xx, it is planned to record the engineering maintenance of each area in detail in the department's engineering history file, so as to facilitate the follow-up tracking of the room maintenance and archiving.

Two, standardize the terms of service of each district and post, improve the quality of customer service.

In order to reflect the professional quality of hotel service personnel, in the first half of the year, we made corresponding requirements for our employees, such as courtesy and gfd. After a period of time, due to various reasons, many employees were lax in this respect, and they didn't ask much of themselves and didn't stick to it. This is also a pity, but the good thing is to stick to it and we will increase training and supervision.

Third, in order to ensure the quality of guest rooms, the practical skills were assessed.

The overall effect is good, and it has been obviously improved after on-site guidance. It is necessary to strengthen the training of practical skills in 20xx years.

Fourth, increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

Housekeeping department is the main revenue-generating department of our hotel and the department with the highest hotel cost. Based on the idea that saving is to create profits, we should start from myself and put an end to all waste, mainly in,

1, the department has been asking employees to insist on recycling disposable low-value consumables for customers.

2. Ask the waiter to turn off all the power when tidying the room, check and unplug the power card after checking out, and so on.

Don't use tap water when taking a bath. This way, day after day, it saves a lot of water and electricity for the hotel.

Five, adhere to the department assessment work, and strive to create a good working atmosphere for employees.

Select an excellent employee every month, stimulate the enthusiasm of employees, fully mobilize the initiative, consciousness and enthusiasm of employees, thus forming a benign competition situation that encourages the advanced and spurs the backward, and avoiding doing well and doing poorly.

Six, 20xx years will strengthen the systematic training of employees.

The loss of department personnel has led to an increase in your contribution to our department. We should first improve the service quality from new employees. To make new employees have higher service awareness and skills, it is necessary to train new employees systematically, which requires a lot of efforts from our managers at all levels, and this work will also become a focus of our department's work next year.

Constantly enrich themselves, improve their comprehensive ability, increase the training of department employees, ensure the quality and hygiene of room service, raise the overall level of rooms to a higher level, strengthen job rotation training, cultivate all-rounders in the department, and avoid the loss of employees affecting the normal operation of the department.

Based on the power failure of the hotel for many times in 20xx years, relevant emergency plans will be made and employees will be trained to avoid accidents in emergencies.

Seven, their own problems

1, communication between colleagues and departments is insufficient.

We haven't paid enough attention to all kinds of transactions.

3, the training, layout, arrangement of things to check enough.

We firmly believe that under the wise decision of the head office and hotel leaders, the spirit of sincere unity of hotel managers and the concerted efforts of Qi Xin, we believe we can do better next year. Let's unite, forge ahead, innovate, and work hard to build a well-off business hotel tomorrow! ! !

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