Good communication is by no means foaming at the mouth, but letting the listener hear clearly and understand, and then respond in time, which is by no means to complete a communication process.
So, how can we make the listener hear clearly and understand?
First, enhance the logical organization ability of language.
Enhance the logical organization ability of language, and say a few common methods in my work:
1. In terms of importance, the principles of importance and urgency come first. Urgent matter, so important &; Not urgent or important &; Urgent and unimportant &; Don't worry, then adjust the content according to the time and communication response. After this division, you can actually omit some content.
2, based on the primary and secondary relationship, the conclusion is in the front, the main points are first talked about, and then spread out layer by layer. Each view is supported by three arguments. Why are there three kinds of statements? After paying attention, you can read my previous articles, the structure of mind map, the pyramid of mind map and so on.
The structure of mind map; Mind mapping pyramid;
3. Based on the smoothness of time, it can be reversed or ordered. It is suggested to say the time first, and then push it forward, so as to prevent the listener from listening for a few minutes without getting to the point.
Second, follow closely the goals and objectives.
Tip:
1, get to the point, talk about the goal and core point.
2. Talking less irrelevant words will distract the listener.
3. Don't be Sister Xianglin in Lu Xun's works. It looks like big talk, but in fact most of it is nonsense. Wasting your own time is wasting other people's time.
Third, train consciously.
Speaking of eloquence training, as Carnegie's brain powder, I also summarized some of his skills and methods, such as:
Carnegie: 24 words to change a person's life and a universal formula to solve difficulties. 10 Carnegie's cheats for old drivers: the art of speaking, human weakness, golden pyramid principle, Carnegie: human weakness, mind map reading notes, 30 dry goods in the workplace, salary increase routines, etc. , recommended reading.
Of course, apart from Carnegie, what I appreciate most is the TED talk, which is good at telling stories, and before the talk, the TED official will give all the speakers special training to teach them how to tell good stories.
In TED training, a good story needs to include three basic elements and two additional elements.
We can't elaborate on the specific content. Take a chestnut and show TED's story method:
Your girlfriend asks you, "Why do you love me?" What would you say?
Ted would say this:
"When I was under great pressure at work last year, I often lost sleep and appetite, and I always lost my temper (conflict) with you. One morning, I got up in a daze and saw you in the kitchen, looking up the menu with your mobile phone and helping me make breakfast. Later, when you put the chopped green onion cake in front of us, I secretly vowed that I must love you all my life (ending). " When you say these words, look at her with tears in your eyes (affectionate), and then hold her in your arms (show).
Since we talk about logical thinking ability, let's first analyze the questioner's questioning logic: the strength of expression ability is the appearance, while learning ability, logical thinking ability and thinking ability are the support. People with no accumulation and chaotic logic have strong expressive ability, which I have never seen before. This is the inherent logic of expressive ability. Through logical analysis, we can sort out a simple train of thought. To improve our expressive ability, we need to accumulate daily learning, pay attention to the improvement of logical thinking, constantly strengthen practice and constantly sum up and improve.
First, daily learning accumulation is the foundation. The core of expressive ability is to express the thoughts, viewpoints, emotions and ideas of the expresser clearly and clearly in different forms, and the foothold should be understood, experienced, mastered or accepted by the expressed audience. If the skin does not exist, the hair will attach. Without accumulation, expression is meaningless. To improve the ability of expression, we must strengthen our daily cumulative learning, and there are no cumulative steps, even thousands of miles away. Learning needs to form habits, such as reading 1 hour every day. Learning should be focused, combined with their own needs, and focused learning. Learning should be accompanied by problem learning, problems in work and life confusion, and learning should be combined with self-thinking to find answers from learning and reading.
Second, the guarantee of improving logical thinking ability. The improvement of logical thinking ability is a long process, but there are some tools for reference. I believe more experts and teachers will introduce more and more details.
Communication funnel principle. What a person thinks is 100%, and only 80% of what he thinks is expressed. The other party can only hear 60%, understand 40% and execute 20% at most. Even if you are fully prepared for what you think is perfect, what you communicate with is far from being accepted and implemented. Understanding the communication funnel, on the one hand, makes you understand that your expectations should not be too high, on the other hand, you need to take appropriate measures to overcome this "funnel" phenomenon, and improving your expression ability is one thing.
2. Six thinking hats. Dr. edward de bono, the "father of innovative thinking" and an Englishman, put forward six thinking hats in his book "Horizontal Thinking" in the 1970s. "Conventional logical thinking focuses on' what' and horizontal thinking focuses on' possibility' and' what may be'." The essence of lateral thinking is that the same question will have different answers from different angles. There is no right or wrong, just understanding the difference. The author believes that the application of this thinking tool in life can also reduce differences and misunderstandings, because we can get relatively comprehensive views and solutions from different dimensions, which is especially effective for meeting management.
Six thinking hats divide problem thinking into six different thinking angles, which are represented by six hats with different colors, namely:
White thinking hat-represents facts and pays attention to objective facts and data;
Green thinking hat-representing creation, using creative thinking and taking action;
Yellow thinking hat-represents value and affirmation, looking for the bright spots and strengths of things.
Black thinking hat-representing negation and doubt, looking at problems from the shortcomings and dangers of things;
Red thinking hat-representing sensibility, symbolizing looking at problems from the perspective of emotion, sensibility and intuition;
Blue thinking hat-stands for rationality and means control and adjustment.
However, the Six Thinking Hats is a patented course that needs special study.
3. Gold and pyramid principles. The golden pyramid principle was invented by American barbara minto in 1963. Later, McKinsey, a world-famous consulting organization, took the golden pyramid principle as the company's application standard and swept the world.
Golden pyramid principles is the best logical way to think, express and solve problems, especially for writing style. Jin pyramid principles emphasized that the author should first make clear the main ideas he wants to express, stating the main information first, and then stating the secondary information. When making a statement, he must first talk about abstract things, and then extract abstract conclusions from concrete things. In this process, readers' reading comprehension preference should be taken as the standard.
4. Flowchart. Flowchart is a good tool to define nodes, responsible persons and trace management.
The advantage of flow chart is that it can concretize and program complex and abstract things, and can quickly find out their order and management relationship.
5. Others such as fishbone diagram, 5W2H, PDCA, PESTAL analysis and so on.
It should be noted that there are many management tools for improving thinking, all of which are similar in essence. Therefore, it is suggested to study and understand one or two tools in depth and apply them to study, work and even life, so as to turn the tools of logical thinking ability into the thinking mode of thinking about all problems by yourself.
Third, strengthening daily training is promotion.
Expression ability has innate factors, but acquired training can be perfect. First, self-confidence, not afraid of shyness, using every opportunity to express, expressing once is a kind of exercise, is a kind of progress. The second is to insist on writing. Everything is difficult at the beginning, so I force myself to write my own ideas. At first, I was not afraid of logical and grammatical mistakes. In a few days, I will take out what I have written and adjust some logical order and expression. The third is to learn to listen. Learn from people who can talk and listen carefully to others' expressions. Only by listening and thinking more can we gain something.
Fourth, always summing up is sublimation. Learning, thinking, doing and understanding are the basic laws of learning and promotion. The same is true for improving expression and logical thinking. It is suggested that improving expression ability should be regarded as a phased goal, focusing on learning, summarizing regularly, finding out the shortcomings and planning the next goal. I believe that as long as you have a good grasp of the learning rules, set a good goal, and make progress with quality as planned, within two years, expression and logical thinking will truly become your ability, and you will be brand-new.