The electronic invoice service platform "tax collection interaction" is an efficient interactive function created by tax authorities to further improve the digitalization and accuracy of tax collection communication. This function adopts the mode of "intelligent consultation+manual interaction". If you have questions you don't know or understand, you can call the tax collector anytime and anywhere to implement counseling services.

Intelligent consultation: All-electronic invoice pilot taxpayers can log in to Shanghai Electronic Taxation Bureau, click on the digital tax account I want to pay tax, enter the electronic invoice service platform, click on the floating window of tax guide on the right side of the page, enter the collection interaction, and then "ask questions freely".

Intelligent consulting customer service can not only answer the questions raised, but also automatically push relevant subject knowledge according to the current matters, and can quickly find other questions you want to know in the recommended hot questions and answers.

Manual interaction: If the answer given by intelligent customer service can't meet the demand, or it still can't be actually operated, then use our human assistant. You can click on the manual service in the dialogue interface to start real-time interaction with the manual agent, and you can send personalized text consultation, picture interaction, entrance handling and other services.

According to personalized questions, human agents can answer related questions, push the "all-electricity" invoice business processing entrance, as well as links such as business progress inquiry and results, so as to facilitate direct click processing.

The demand is also smooth and smooth accordingly.

12366 hotline answered nearly180,000 calls manually, and the connection rate was over 98%. During the epidemic period, 56,000 calls were answered by "door-to-door+door-to-door transfer", with a connection rate of over 99% and an intelligent consultation rate of nearly 30%.

A hotline linkage mechanism was established to handle more than 4,700 work orders, of which more than 630 were accepted during the epidemic period, all of which were settled within 2 working days, which promptly responded to the concerns of taxpayers and payers.

In view of the demand for invoice collection during the epidemic period of taxpayers, an emergency point for invoice collection was opened. A total of 663 households received 450,000 invoices on site, and 2 197 households sold1130,000 electronic invoices, which fully guaranteed the normal use of invoices by enterprises.