Start "Plan Together" to increase experience and gain.

On April 29th, the official response of the US Mission said that the "Together in the Same Boat Plan" had been launched to help knights in job security, experience improvement, career development and life care. At the same time, Meituan also admitted that these are not enough, and will continue to work hard to improve the rider experience and help more riders have a sense of gain and happiness.

Meituan said that since the Spring Festival this year, in order to listen to the feedback and suggestions of the knights and improve the rider's experience and ecology, 22 symposiums have been held to listen to the voice of the knights, among which 19 suggestions from the knights have entered the improvement process.

For example, some knights give feedback, and some orders need to cross viaducts and rivers, which will lead to problems such as longer actual meal taking distance, more difficult delivery and insufficient delivery time. In this regard, the technical team of Meituan has collected the information of natural barriers such as viaducts and rivers in major cities across the country, and connected them in path planning to provide more realistic delivery time prediction, thus improving the rider's delivery experience.

"Knight experience and ecological construction are the top priorities of our current work. Since the Spring Festival this year, 120 knights across the country have become "product experience officers". "The relevant person in charge of Meituan said:" In the latest rider App upgrade, many suggestions from the experience officer have been included in the improvement process. "

On may 1 this year, the "same boat plan" will also launch the "stationmaster training plan" for the knight's career development, and the "kangaroo baby public welfare plan" will also add two rights and interests to the knight: "green channel for complaint review" and "baby company day".

Specifically, Meituan Takeaway will open a quick response green channel for the complaints of the "Kangaroo Baby" family knight, and quickly review the overtime and bad review orders caused by the knight taking care of the children, so that the knight will be exempted from punishment for special reasons; On the other hand, the group take-out will provide flexible shifts according to the actual situation of the rider, and at the same time, in addition to the fixed rest time every month, an extra day of "baby company day" will be provided for the parents of kangaroo babies, and the distribution of the rider's Man Qin Prize will not be affected.

"Of course, we know that this is not enough. We will continue to work hard to improve the knight experience and help more knights gain greater sense of gain and happiness. " The relevant person in charge of the US Mission said.

Hungry? Response:

The punishment for knights one by one has been gradually abolished.

In response to hungry, Wang Lin, deputy director of the Labor Relations Department of Beijing Human Resources and Social Security Bureau, officially responded on April 29 that he was sincerely listening to the experience of Knight Group and constantly improving it. Hungry? This year, we will continue to increase investment and expand the scope and intensity of Knight Group's guarantee.

"We have increased the compensation amount of the blue rider Care Fund, which can share the scenes that cannot be covered by general insurance, such as sudden family difficulties, children's education aid, and unexpected pensions. In addition, more care materials will be distributed for special circumstances such as extreme weather. "Are you hungry? The person in charge said.

According to reports, near Labor Day, if you are hungry, you are distributing holiday packages to eligible knights. In the future, Xia Dong and other seasonal care materials will be more abundant. When abnormal weather such as dust and typhoon comes, the protective materials that will be hungry in the future will cover more riders.

Hungry? The ecological service model for knights is constantly being optimized. Up to now, the punishment for knights has been gradually abolished, and it has been changed to a rate assessment for a certain period of time to guide knights to pay attention to safety and not to pursue timeliness too much.

Hungry? The so-called single penalty means that in the past, if there was a problem with a single ticket, the rider might be punished. At present, it is basically changed to the assessment according to the results in a certain range such as monthly, which is relatively more reasonable and scientific.

In addition, if you are hungry, you can also work overtime flexibly for abnormal distribution scenarios such as elevator congestion and inability to contact customers. The knight's complaint fast track will provide 7*24 hours service to help the knight solve problems faster and deal with all kinds of abnormal disputes.

This year, if you are hungry, 70 offline forums will be held to listen to the voices of knights all over the country, find the pain points of knights, and constantly optimize and improve service capabilities.

Expert opinion:

The platform can appropriately increase the penalty standard for a moderate decrease in each single income.

Let riders enter social security and improve the level of labor protection.

"I understand that the relevant departments are seeking opinions from relevant parties on the relevant issues of online distributors, and comprehensively consider how to better safeguard the rights and interests of online distributors while promoting the development of platform economy." Yang Yansui said.

"The platform economy where the online deliveryman is located is a typical labor-intensive industry. Some previous measures to make takeaway knights officially employee abroad were not successful. " Yang Yansui said: "At present,' family economy' and' network society' have basically taken shape. China should give consideration to the interests of both sides, and relevant departments should take the lead. For example, the social security rate of ordinary employees is about 1/3, and the online contract delivery staff will be included in the social security system on the basis of the pilot, giving them better labor protection. "

Wang Lin, deputy director of the Labor Relations Department of Beijing Human Resources and Social Security Bureau, found that 60% of the income would be deducted if the meal was delivered late. In this regard, Yang Yansui also said that the platform should be more humanized in the future. While appropriately increasing the income of each knight, we should also consider whether the punishment standard can be appropriately reduced.

The governance of government and enterprises can realize the reasonable distribution of income.

According to the data released by Meituan and Hungry, the number of its knights has reached one million. If the income is really small, it is obvious that millions of people will not flood into this industry.

At present, the famous yellow and blue knights run around the road every day. They have been integrated into the life of urban residents, and they are also performing inspirational stories of ordinary people.

In fact, on April 27th, the All-China Federation of Trade Unions awarded Hungry blue rider Song Zengguang the "National May 1st Labor Medal", and he became the first takeaway knight to receive this honor. This also shows that the new format is being affirmed by the state.

No platform is perfect as soon as it lands, and the take-away platform has indeed brought more employment and income-increasing opportunities to the knights, making people realize that paying can pay off.

The development of the new format needs a certain process, but for the take-away industry whose employment is not standardized enough, there are still many links that need to be accelerated and improved in terms of labor rights, labor security, social security or commercial insurance.

Recently, it was reported that actor Zheng Shuang was suspected of signing a "Yin-Yang contract" to divide his income to get "sky-high salary" and tax evasion. Shanghai Taxation Bureau and Beijing Radio, Film and Television Bureau have started relevant investigations.

Pouting and glaring, it is said that Zheng Shuang's daily salary when filming has already exceeded one million. For the takeaway courier buddies who get up early and get greedy, the monthly salary is over 10,000, and they are still running one marathon after another on the road every day.

For relevant departments and responsible enterprises, how to achieve more reasonable income distribution, narrow the income distribution gap between urban and rural areas, regions and industries, and gradually reverse the trend of widening income distribution gap in some industries is still a "super problem" to be solved urgently.

Process Editor wuyue