What should a salesperson do when he meets a very unruly customer?
● Assuming that the prospective customer has agreed to buy: When the prospective customer repeatedly appears in buying signal, but hesitates, the technique of "choosing one from the other" can be adopted. For example, a salesman can point to a customer and say, "Do you want a light gray car or a silver car?" Or "delivered to your home on Tuesday or Wednesday?" This "alternative" questioning skill, as long as the prospective customer chooses one, is actually that you help him make up his mind and make up his mind to buy it. ● Help prospective customers choose: Many prospective customers don't like to sign the bill quickly even if they are interested in buying. They always choose between the east and the west, constantly spinning in product color, specifications, styles and delivery dates. At this time, the clever salesman will change his strategy, not talk about orders for the time being, but enthusiastically help the other party choose colors, specifications, styles, delivery dates, etc. Once the above problems are solved, your order will be executed. ● Using the psychology of "fear of not being able to buy", people often want something, and the more they can't get it, the more they buy it. Salespeople can use this "fear of not being able to buy" psychology to promote orders. For example, a salesman can aim at a customer and say, "There is only one product left. If you don't buy it, it will be gone. " Or say, "Today is the deadline for the preferential price, please seize the opportunity, and you won't be able to buy this preferential price tomorrow." ● Buy some trial products first: When prospective customers want to buy your products, but have no confidence in them, they can suggest that the other party buy some trial products first. As long as you have confidence in the product, although the order quantity is limited at first, it is possible to give you a big order after the other party is satisfied with the trial. This "try it" technique can also help potential customers make up their minds to buy. Play hard to get: Some potential customers are naturally indecisive. Although they are interested in your product, they drag their feet and have not made a decision. At this time, you might as well pack your things and act like you're leaving. This act of pretending to leave sometimes urges the other person to make up his mind. ● Rhetorical answer: The so-called rhetorical answer means that when a prospective customer asks about a product, but unfortunately it doesn't happen, he has to use rhetorical questions to promote the order. For example, a potential customer asks, "Do you have a silver refrigerator?" At this time, the salesman can't answer no, but should ask "I'm sorry! We don't make them, but we have them in white, brown and pink. Which of these colors do you prefer? " ● Cut the gordian knot: When you can't impress the other party after trying the above skills, you have to use the killer to cut the gordian knot and let the prospective customers sign the bill directly. For example, take out the pen and put it in his hand, and then directly say to him, "If you want to make money, sign it quickly!" " "● Learn from the teacher and be modest: when you have tried your best, it is invalid. When you see that this business can't go on, you might as well try this method. For example, "Manager X, although I know that our products are absolutely suitable for you, my ability is too poor to convince you, so I give up. But before you leave, would you please point out my shortcomings and give me a chance to improve? "Humble words like this can not only easily satisfy each other's vanity, but also eliminate each other's opposition. He will give you advice and encouragement, and sometimes he will give you an unexpected command to cheer you up.