The daily work flow of restaurant waiters is 1. Guests order food, take the initiative to receive, have a warm attitude, smile and kind language. Ask the guests whether the meal time, ordering content and seating requirements are accurate, and repeat the guest's name, hall name, number of people and time. Take notes and arrange seats in advance. Telephone booking and answering the phone are friendly and clear in language. Make accurate reservations, make proper arrangements and wait for guests to arrive.
2. When the guests come to the restaurant, they greet them with a smile, help them hang up their clothes and guide them to sit in order. When the guests are full, please wait at the door, arrange a rest seat and inform the guests of the waiting time.
3. Before the guests come to the dining table, they take the initiative to pull the chair and give up their seats. After the guests sit down, they take the initiative to say hello, hand in the menu with both hands, ask the guests what kind of tea to use, the service standard of serving and pouring tea, and send napkins and incense towels in time and actively, which is thoughtful.
4. The guests are enthusiastic when ordering food and take the initiative to promote it. Waiters are familiar with the variety, flavor and price of restaurant dishes. Ask the guests what kind of food to order, determine the drinks they need, write down the order clearly and repeat it to the guests. Answer the guest's questions. Strong marketing awareness and pertinence. Order the menu in quadruplicate, distribute it to the cashier, kitchen and delivery room, and keep one for yourself.
5, serving service, serving at the table according to the order of the guests. No, first come, then go, first go. After the guests order, ask their opinions and serve in order. It usually takes 20 minutes to serve. In case of dishes with long processing time, inform the guests of the waiting time in advance;
Observe the operating rules when serving, use a clean tray, master the rhythm and time of serving, walk gently and steadily with the tray, and don't collide, knock over or overflow. The dishes are neatly placed on the table, and the names of the dishes are reported in a standardized way. When the iron plate food is served on the table, signal the guests to cover it with napkins. After the dishes and drinks are served, inform the guests and wish them a happy meal.
6. Serve the food and fill the guests with the first glass of wine. When eating, observe the needs of the guests and take care of every guest at the table. Please follow the operating procedures when serving and removing dishes. For food that guests need to eat with their hands, use a hand-washing cup with tea. Pour wine and water for the guests.
According to the guests' dining needs, change the dirty bone plate and tidy up the countertop. Guests should be lit in time when smoking, and the ashtray should be replaced in time. There should be no more than three cigarette butts in the ashtray. The whole service of staring at the table is comprehensive and thoughtful, the serving is accurate and timely, and the hospitality service is thoughtful and meticulous.
7. Pay for Fujian. After the guest has finished eating, the bill is presented to the guest. Check the accounts clearly and accurately, and pay in person. The guest hung up the bill and signed it properly. Thank you. The guest stood up and took the initiative to pull the chair, asking for advice and saying goodbye to the guest.
How to be a good waiter in a restaurant
First of all, don't look at this profession in a different way. What happened to the waiter? You don't even know what to eat without a waiter. Besides, the waiter's salary is not low (depending on the location of course). A good job as a waiter can grasp both money and opportunities.
How to be a good waiter in a restaurant 1 Waiters must first have a good attitude. As the saying goes, mood can determine the taste of a delicious meal. When you are in a good mood, our customers will be happy and have a good appetite.
2, waiters should learn to smile, as the saying goes, people who can't see their fingers, customers will not be embarrassed to order the dishes you recommend when they see your bright smile, thus increasing your sales.
3, the waiter should be diligent, a service is waiting for others to do everything, what the boss asks you to do, remember that you are not a supervisor, you are a waiter, don't wait for others to do everything, others do, you are fired.
4, hospitality, a person does not have a good hospitality, just like a street mouse, how can anyone be willing to serve you (needless to say! The way to entertain guests is simple and clear. In a word, you should leave when you go to the meeting.
5, opportunity, not only ordinary people, but also high-end people eat in restaurants. If receiving a high-end person happens to be your specialty, wouldn't it be a good opportunity? And you have to learn to seize this opportunity, and you have to make a series of strict plans with your flexible little head. Even if others are not suitable for your specialty, you can still get a good tip.
Who is not suitable to be a waiter 1. First of all, people who are too lazy are not suitable to be waiters. Service industry is an industry that needs diligence. If you expect to sit still and drink tea and get paid, it is definitely impossible. Therefore, people who are too lazy are not suitable.
2. Introverts are not suitable to be waiters, because the service industry deals with people. If you are too introverted, people who blush are not suitable for being waiters. Because, as a waiter, you should give people a positive feeling of sunshine, and you can't wait for guests to ask yourself, which gives people a bad feeling, so you should be optimistic and cheerful, and don't be too formal.
3. People who are too grumpy are not suitable to be waiters. The service industry is first of all a smile service, which requires patience and care. Therefore, people with bad temper are not suitable, and it is easy to have conflicts with guests, showing their faces to guests, and it is also very bad for the reputation of the company.
4. People who are afraid of hard work, the service industry itself is a hard industry. Therefore, people who are afraid of hard work are not afraid of being tired. So people who are afraid of hard work are not suitable to be waiters.