Operator workflow 1
1. Business: Stand well in accordance with the specified position and standing requirements during business.
2. Welcome guests: When the guests arrive, the usher at the door should take the initiative to come forward with a warm smile.
3. Give up your seat: When the guest reaches the first two meters of the satisfied seat, the waiter who leads the seat should speed up and pull out the dining chair of this table in advance. At the same time, the regional waiter immediately stepped forward to help pull the chair. If there are many guests, you can symbolically pull one or two gestures. When pulling the chair, be careful to move lightly, lift the chair legs off the ground and put them down gently. No talking loudly. After that, it is advisable to leave quickly, so as not to affect the natural seating of guests.
4. Ordering: After the guests are seated, the usher will immediately send the menu to the guests (a good pen, an order). When delivering the menu, pay attention to opening the homepage politely and send the menu to the guests who may order food (according to the judgment). Such as a host or a lady. Put the menu in the right place in front of the guests and say "Here is the menu, welcome to order". When ordering, you should ask for tea first, and then order it after serving it (with the assistance of the regional waiter).
The daily work of shop assistants can be divided into three major points, namely, serving customers, patrolling stores and carrying goods.
First, serving customers and serving customers are mainly reflected in the following three points:
1. Pay attention to the customer's opinions and tell the supervisor.
2. Serve customers with a cordial and enthusiastic attitude.
3. Work in the store to help customers solve problems at any time, and any defective products (damaged, unclear logo, missing parts, deformation, etc.) will be immediately removed from the shelves. ) and return or related processing.
Second, the main work of the shop tour is as follows:
1. Pay attention to the damage and abnormality of equipment or appliances at any time, and immediately notify the manager for handling.
2. Keep the working environment clean and tidy.
3. reconfirm whether all the shelves are full before noon.
After lunch break, you must check whether the store is full.
III. The contents of cargo handling mainly include the following points:
1. Check the stock quantity (check by computer)
2. the goods that have not arrived should be urged to logistics.
3. Sort out the returns and prepare them.
4. Handle the goods that have arrived
5. Confirm whether the arrival has been processed before noon.
This shows that there is still a difference between a salesperson and a waiter.