The days passed silently in the blink of an eye. Looking back on our work and life in the past year, we have had setbacks. Let's sum up the past year and look forward to the next year full of expectations. Presumably, many people are worried about how to write a year-end summary. The following is the year-end summary of epidemic prevention at the front desk of the hotel I collected for you (5 selected articles). Welcome to reading. I hope you will like it.
Year-end summary of epidemic prevention at hotel front desk 1 1. Development of specialized courses of hotel prevention and control
(1) General situation
The Ritz-Mart Nancun is located at Nanxing Avenue 1. The hotel has a total of 1 1 floors, of which the fifth to eleventh floors are observation areas for isolated personnel, the first and third floors are working areas for low-risk post personnel, and the fourth floor is residential and working areas for high-risk post personnel. People in high-risk and low-risk positions are completely physically isolated, and they work and live in different areas without crossing each other. The hotel has 228 rooms for isolation, and the number of isolated residents has remained above 200 for a long time. There are 89 members in the hotel working class, including 25 high-risk positions and 64 low-risk positions. There are 9 permanent working groups, 9 medical groups, 19 security groups and 52 hotel groups.
Since August, a total of 660 people have been admitted to entry quarantine/kloc-0, 43 people have been transferred from hotel quarantine, 40 people have been transferred from close contacts, 5 people have been transferred with positive nucleic acid, and 1489 people have been released from service.
(2) Prevention and control work
1. Improve the mechanism and lay a solid foundation for prevention and control.
First, strictly implement the four-level responsibility system of "hanging district leaders-responsible town (street) secretary-in charge of town (street) leaders-class leaders in centralized isolation places" and clarify the tasks at all levels. The second is to strictly implement the work requirements of classified management and control of personnel in high-risk and low-risk positions. High-risk personnel are concentrated in the office, meeting and accommodation on the fourth floor of the hotel, and closed management is implemented. Low-risk posts strictly implement the "two points and one line" regulations and strictly implement the system of going out for approval. Spot checks were conducted on the implementation of "two points and one line" by means of location sharing and video dialogue. The high-risk personnel insisted on 1 day, and the low-risk posts insisted on 1 day, and the detection rate reached 100%. The third is to strengthen the duty work at the gate, implement the rigid requirements of "registration, code scanning and temperature measurement" when entering the hotel and "temporary work permit" and "code scanning" when leaving the hotel, and strictly check the unity of "release form", person and work permit. The fourth is to strengthen the supervision of video surveillance. The security team is required to arrange an auxiliary police to participate in video surveillance every day. Through video surveillance, control the security work of the whole hotel and implement the relevant requirements for escape prevention; Supervise the standardization of related operations of personnel in high-risk positions, and put an end to the hidden dangers of infection caused by irregular operations; Ensure the personal safety of floor personnel engaged in medical and service work, and deal with any abnormality immediately.
2. Strengthen the construction of battle fortresses under the guidance of Party building.
First, under the strong leadership of the town party Committee, the resident working class quickly established the temporary party branch of the epidemic prevention and control working class of Nancun Meilizhi Hotel according to the requirements of the organization department of the district party Committee. The leader of the district hanging point served as the first secretary, and the person in charge of the working group sent by the government served as the secretary of the party branch. Every month, each group of party member is organized to study the spirit of government documents, and all levels and the broad masses unite to "overcome the epidemic". Second, Party Day activities with the theme of "party flag Red in the Field of Prevention and Control" are held every month. The temporary Party branch of the special class insisted on "both organizational construction and epidemic prevention and control", considered the needs of epidemic prevention and control as a whole, exchanged party member's experience in the form of video, arranged a meeting in the cloud for representatives and staff from party member, such as the medical team, the security team and the hotel team, informed the recent ideological trend, exchanged epidemic prevention experience, carried out situation analysis, boosted the determination to fight the epidemic and won the decisive battle for epidemic prevention and control.
(C) a clear understanding of the situation, establish the confidence to dare to fight and win.
The epidemic situation abroad continues to spread, especially in some countries where there have been cases of mutated virus infection recently. At the same time, the domestic epidemic situation is scattered, and the high school risk areas are increasing, showing the trend of more overseas input, rapid increase of cases, wide spread and difficult prevention and control. The situation of epidemic prevention and control is very serious. As the Spring Festival approaches, the number of people returning home has increased, and the import pressure has suddenly increased. The resident working class of Meilizhi Hotel fully understands the seriousness and complexity of the current epidemic prevention and control work, resolutely overcomes the psychology of luck, paralysis and relaxation, firmly establishes the bottom line thinking, and gives full play to the fighting bastion and vanguard and exemplary role of the hotel working group and party member cadres in the front line of epidemic prevention and control, providing a strong organizational guarantee for winning the epidemic prevention and control war. We will continue to adhere to the principles of "importing foreign visits, preventing internal rebound" and "preventing people from preventing the same", fully compact the responsibilities of all departments of the isolation hotel in Mirage, take effective measures, do a good job in epidemic prevention and control strictly and realistically, resolutely prevent the import and spread of the epidemic, and effectively protect people's lives and health.
(4) Establish rules and regulations and pay attention to precise and scientific prevention and control.
Resolutely implement the work requirements of "three standards" and "four things should be done well" of the district Committee, and implement the management and control of isolated hotels with the standards of quasi-disciplined forces, quasi-militarized management and quasi-hospital construction. In view of the particularity of employees in this hotel, the Measures for Centralized Living of High-risk and Low-risk Employees in Nancun Charm Hotel (Trial) is formulated, which provides the operating guidelines for high-risk and low-risk employees and clarifies the closed-loop management of employee rotation. First, the overall control, access to isolated places requires documents, key gates are guarded by special personnel, and the monitoring room is manned 24 hours a day; The second is to conduct personal spot checks and monitoring spot checks on high-risk operations, and conduct WeChat or telephone spot checks on low-risk personnel "two points and one line" to ensure that personnel are controllable on the job; Third, insist that the resident leaders hold the coordination meeting of each team leader every day to follow up the problems and make timely rectification.
(5) unify thoughts and unite forces to fight the epidemic.
First, at the morning meeting every day, each group of the special class puts facts and makes sense, focusing on the problems existing in the prevention and control of the hotel epidemic situation, focusing on solving the problems and highlighting the efficiency and effectiveness of the regular meeting. Second, adhere to the "daily roll call" system for the whole process of management and control of safety risks in hotel special classes, and require staff to ask three questions every day and roll call three times per class. Through daily "publicity", strengthen ideological construction and enhance business ability. The publicity content includes the spiritual communication of superiors, the latest prevention and control requirements, practical work norms, etc. As long as it is beneficial to work, it can be included in "publicity". The third is to strengthen the "master" consciousness and the bottom consciousness. The working group took the initiative to assume the main responsibility of hotel epidemic prevention and control. While coordinating the work of each group in an all-round way, we should check for leaks and fill gaps, nip in the bud, adhere to all principles related to ourselves, actively bridge the gap between the work of each group, and ensure that there are no hidden dangers of inadequate work and no one doing it.
(6) Dare to fight hard and promote the continuous improvement of the situation.
First, integrate medical and security forces, supervise the work of hotel groups, find problems in time, and urge rectification. Second, with the help of the leaders of the hanging point area, we will continue to put pressure on the hotel group work and urge it to make continuous progress and improvement. Third, when the time is ripe and it is really necessary, take decisive measures to "fuse" and punish the perfunctory behavior of the hotel group that the work is not in place and the rectification is not implemented. Since September, the "fuse" has been successfully implemented twice, and the newly recruited isolation staff in the hotel have been suspended for more than 10 days, effectively changing the cognitive concept and work style of hotel operators.
Second, there are shortcomings.
(a) The Working Group's understanding of "ownership" needs to be further strengthened. It is still necessary to deeply realize that any problems of the hotel are ultimately solved by the newly-built town of the responsible main unit.
(2) The incentive mechanism of working group staff can be further explored, and the incentive forms can be more abundant.
(3) The hotel room rate is relatively high, and the service can't keep up, resulting in more complaints from people living alone.
Third, the next step plan
(1) Strengthen ideological construction and firmly establish a sense of "ownership". Unite all forces that can be United to do a good job in the prevention and control of hotel epidemic situation. Don't argue, don't grab, take the initiative to fill the station and take the initiative to fill the leak, to ensure that all the work in the isolation hotel is foolproof.
(two) the comrades of the working group with strong working ability and outstanding performance should be commended and rewarded. Through the system construction, the isolated hotel work class will be built into a platform for training cadres and making contributions, and a stage for employees to realize their self-worth and demonstrate their personal abilities. Incentive measures can be diversified and implemented flexibly according to individual needs.
(3) Improve the service quality of the hotel. Through standardized construction, modularization and standardization, the service quality will not be affected by personnel changes. The hotel strengthens the humanistic care for the guests, presents birthday cakes or greeting cards to the guests who celebrate their birthdays during their stay, and sends condolence letters on traditional festivals. Establish the concept of "no small thing is required by guests", complete a round of telephone inquiry coverage for all guests every two days, and actively ask about the needs and expectations of guests.
Summary of year-end epidemic prevention at the front desk of the hotel 2 In order to do a good job in the precise prevention and control and closed-loop management of the catering service industry during the epidemic prevention and control period, our county has formulated the requirements of "six strictness and six prohibitions" and resolutely won the epidemic prevention and control war.
First, strictly implement the main responsibility of prevention and control, and prohibit disorderly operation.
The legal representative of each catering service unit is the first responsible person. It is necessary to take the initiative to dock with the local regulatory authorities to do a good job in epidemic prevention and control, and scientifically formulate targeted and operable epidemic prevention and control work plans and emergency response plans; Ensure that epidemic prevention and control materials such as masks, hand sanitizers, disinfectants and non-contact thermometers are in place; Train employees on epidemic prevention and control knowledge to ensure that all employees should be informed. Large hotel catering units or places shall set up temporary detention observation points and implement closed management. Unprepared and disorderly operation is strictly prohibited.
Second, strict staff health monitoring and management, it is forbidden to work in spite of illness.
Catering service units shall establish employee health files to record information such as body temperature and going out. Employees must wear masks scientifically, strengthen hand hygiene, wash their hands frequently, master the "seven-step washing method", pay attention to cough and other details and etiquette; And change the work clothes regularly to strengthen the disinfection management of work clothes. In case of fever, fatigue, dry cough and other symptoms suspected to be typical of COVID-19, follow-up work such as report should be done according to the process, and it is strictly forbidden to take up the post with illness.
Third, strictly strengthen the management of business hygiene, and it is strictly forbidden to hold dinner activities with more than 10 people.
Conditional catering service units should publicize the knowledge of normalization prevention and control of new type of coronary pneumonia through posters, electronic screens, billboards or conspicuous positions in dining areas, and guide customers to cooperate with the places to implement various epidemic prevention and control measures. Promote the appointment to eat and eat at the wrong time. Encourage the provision of customized take-away service and group ordering and food delivery service. It is necessary to strictly control the number of people eating in restaurants (pavilions) and ensure that the table spacing is above 1 m; If the tables and chairs are fixed and cannot be moved, the unused tables should be clearly marked; Do not arrange non-peer customers to eat at the same table. It is strictly forbidden to undertake dinner activities with more than 10 people, such as weddings, funerals and celebrations.
Four, strict prevention and control of food procurement and processing, it is strictly prohibited to provide wild animals and their products.
Strictly implement the incoming inspection and ticket application system to ensure the traceability of ingredients. Cold chain food shall be purchased through special channels, stored in special areas and sold in special areas, and shall not be mixed with other foods for storage and sale. It is strictly forbidden to buy and sell wild animals and their products.
Five, strict daily prevention and control of customer service, extravagance and waste are strictly prohibited.
It is necessary to check and register the temperature of customers entering the store and remind customers to wear masks to enter the restaurant. Set up a "one-meter line" in the waiting area, the food collection area, the checkout area and other areas where people are easy to gather inside and outside the store to avoid crowd gathering and advocate non-contact ordering and checkout. For dining customers, the service of "one dish, one chopstick, one spoon of soup" or "one person, one chopstick, one spoon" should be provided. Customers at each table should record at least 1 person's name, contact information and arrival time, and do a good job in information protection according to law. Advocate "CD Action" and prohibit food and beverage waste.
Six, strict closed-loop management of key places, it is strictly prohibited to "loose" operation.
The surface of high-frequency objects (such as cashiers, counters, service desks, public tables and chairs, etc.). ) It should be wiped regularly with chlorine-containing disinfectant, and the number of disinfection times should be appropriately increased according to the passenger flow, so as to achieve "one person, one use and one disinfection". It is necessary to regularly clean, disinfect and ventilate food processing areas, dining areas, personnel passages, bathrooms and other key places. Abandoned masks should be equipped with special trash cans, which should be collected by classification and removed in time to ensure closed-loop management. Random handling and other "scattered" operations are strictly prohibited.
Summary of Year-end Epidemic Prevention at the Front Desk of the Hotel 3 Recently, the loudspeakers in rural areas in novel coronavirus have once again shown its power. Listen to the sarcastic warning of the village party secretary: "Don't think that if you go to someone else, others will welcome you. Don't be too confident! " There are also peaceful persuasion: "fellow villagers, now is the critical period of epidemic prevention, so you must not take it lightly, do not organize or participate in any party or dinner, and do not participate in collective wedding banquets organized by rural organizations ..."; There is even a "hardcore" reprimand: "Are you deaf to the call of the village committee of the Party branch? There are knives all over your neck. You have no idea how powerful they are! I isolate you! " It's really "a key opens a lock". These simple, rude, stern and loving slogans are powerful because of their responsibilities and more useful than preaching the truth: "empty villages" appear immediately, and the piles are restrained and savored. These sounds a bit harsh at first glance, but they are beautiful because they are real.
"Thunder and rain and dew, an example is the spring breeze." With the threat of virus, village cadres are worried, and the Party branch has become a strong fortress to protect the masses. They made full use of the big horn in the countryside, and in the simplest, most direct and most effective way, they conveyed the epidemic prevention instructions to the villagers in an easy-to-understand way with humorous, rude or gentle words with strong dialect flavor, calling on everyone to do a good job in epidemic prevention, increasing the propaganda of new pneumonia epidemic prevention and control, which was simple, effective, practical and useful, and opened up the last mile of epidemic prevention and control information.
Compared with cities, rural areas are widely distributed, there are many migrant workers, personal traditional ideas are still deeply rooted, medical level is limited, information dissemination is not smooth, farmers' awareness of prevention and control is relatively weak, and prevention and control means are relatively few. Therefore, the epidemic prevention and control in rural areas can not be ignored. How to prevent the epidemic from spreading in rural areas is a severe test. While doing a good job in urban prevention and control, all localities should look down and go down, rely on strict prevention systems and scientific prevention and control technologies, hold the big battlefield in rural areas, and win the tough battle of epidemic prevention and control to protect people's lives and health.
One party member, one flag. Facing the severe epidemic situation, the majority of grassroots party organizations and village cadres are important forces related to the outcome. It has irreplaceable unique advantages in quickly organizing the masses, mobilizing the masses, publicizing the masses, popularizing scientific knowledge of prevention and control, raising awareness of prevention, firmly winning confidence in fighting the epidemic, implementing joint prevention and control, mass prevention and control, and effectively curbing the spread of the epidemic. The vast number of party member should bear in mind that the interests of the people are above all else, be responsible, be responsible, give full play to the vanguard and exemplary role, and let party emblem shine on its chest.
"In the same boat, help each other, and Song called the waves to the side." As long as the whole country and Qi Xin make concerted efforts and adhere to the ambition of "the more difficult and dangerous it is, the more brave it will be", we will surely win the "epidemic" of this major war. Only in this way can we really write our initial heart in action and put our mission in our post. The sound of "big horn" will definitely have a different taste!
Summary of year-end epidemic prevention at the front desk of the hotel 4 At present, novel coronavirus epidemic has occurred in many provinces (autonomous regions and municipalities) in China, and the first-level response to major public health emergencies has been launched in various places. Cross the ocean to show the true colors of heroes. In the face of the epidemic, we should put people's life safety and health in the first place, play a vanguard and exemplary role, and become a "hard core" force to fight the epidemic.
When it becomes a "hard core" to stop the spread of rumors. In the face of this sudden epidemic, the organization and personnel cadres should stop the rumors of the epidemic, take the lead in promoting social integrity, resolutely resist the spread of rumors, educate and guide the cadres and the masses around them to seriously identify and verify network information, do not believe rumors, and jointly safeguard social public order. Closely unite, mobilize and organize the masses, take the initiative to do a good job in solving doubts and doubts, publicize prevention and control measures to the grassroots in a timely and effective manner, actively carry out positive guidance, eliminate fear, take the initiative to do a good job in helping and caring, timely understand the living needs of people in need, minimize the impact of epidemic prevention and control on residents' lives, jointly safeguard a good social environment, and contribute to winning this national epidemic prevention war.
When it becomes a "hard core" to prevent the spread of the epidemic. The epidemic situation is unprecedented, and the pressure of prevention and control is increasing. All localities have launched the first-level response to major public health emergencies, and an epidemic prevention and control war concerning everyone's life and health has started. In the fight against the epidemic, personnel cadres should practice their initial mission with practical actions, be the "depth bomb", "leading goose" and "backbone" of epidemic prevention and control, and resolutely prevent the spread of the epidemic. Where there is an epidemic, there are organized personnel cadres, and there are party flag flying. It is necessary to convey the party's voice with practical actions, unite the party's strength, build an iron wall for epidemic prevention and control, and protect people's lives, safety and health.
Be a "hard core" of exemplary practice. At present, during the traditional Spring Festival, activities such as visiting relatives and friends and sightseeing are intensive and frequent, which brings great risks and hidden dangers to the epidemic prevention and control work. Organize personnel cadres to do practical things, start from me, be a participant in epidemic prevention and control, be a model practitioner of epidemic prevention and control, take the lead in cleaning individuals, families and units, take the lead in maintaining public health, actively take safety protection measures, and report the physical condition of individuals and families to units and organizations in time. Truthfully record and report the relevant information that you have been to Wuhan or have had close contact with Wuhan friends. When their own health is abnormal, they should consciously cooperate with the epidemic screening and detection, and choose the nearest fever clinic key hospital or designated hospital for treatment. It is necessary to effectively reduce unnecessary outing activities, educate and guide relatives and friends around us not to visit, party or have dinner without special circumstances, and effectively cut off the transmission route of the virus.
We firmly believe that under the strong leadership of the CPC Central Committee, as long as the broad masses of party member cadres are always with the people, always take the people's hearts as the heart, and do a good job in epidemic prevention and control, we will certainly win the war of epidemic prevention and control.
Summary of Year-end Epidemic Prevention at Hotel Front Desk 5 Since the novel coronavirus epidemic, xingqing district has actively carried out epidemic prevention and popularization, and solidly performed its duties of epidemic prevention and control. From March 9 to March 12, the following work was mainly carried out:
First, strictly check the duty and hold the "last line of defense"
The top leaders of the unit attached great importance to the prevention and control of epidemic situation, conveyed the deployment arrangement of epidemic situation prevention and control at the higher level in the working group in time, forwarded the notification of epidemic situation prevention and control, and required all cadres to clarify the duty requirements of card points, attach great importance to duty work, and hold the "last line of defense" of epidemic situation prevention and control. Recently, it is mainly to promote the "My Ningxia" app to residents and guide residents to receive health and epidemic prevention codes.
Second, continue to strengthen popular science propaganda.
First, insist on broadcasting to the countryside to carry out epidemic prevention propaganda through popular science caravans. Recently, three popular science caravan epidemic prevention publicity campaigns were carried out, with the service duration of 12 hours and the publicity kilometers of 450 kilometers.
Second, the popular science information staff in the whole region actively forwarded the popular science knowledge of epidemic prevention and control through communication tools such as WeChat and qq, and expanded the coverage of popular science propaganda on epidemic prevention;
Third, the registration and publicity pages of "Popular Science China" app were put in four duty stations in Yumin Community, Gulou Community and Zhengfeng Community of our unit to promote "Popular Science China" app, introduce the epidemic prevention column in the software to residents, and distribute popular science propaganda products to the registered residents. Xingqing district's "Popular Science China" app ranks first in Yinchuan in terms of registration and dissemination, and the monthly activity of popular science information workers has greatly increased.
Three, the Education Bureau led the school principals to actively participate in epidemic prevention work.
First, under the organization of xingqing district Education Bureau, leaders of schools in xingqing district organized schools to carry out online flag-raising, opening ceremony, cloud classroom and other educational and teaching activities in an orderly manner to ensure that students do not drop out of school;
Second, the staff of the Education Bureau and the leaders of various schools take the lead in setting an example, carrying out the work of epidemic prevention volunteers in depth, and guiding school teachers to actively participate in epidemic prevention volunteer activities. There are countless advanced figures and deeds of epidemic prevention in various schools.
Third, the school organized primary and secondary school students to make epidemic prevention publicity materials, share epidemic prevention experience, refuel for epidemic prevention and control, and realize extensive participation in epidemic prevention science popularization through Tik Tok, American films, Meitu and other graphic and video editing software.
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