How to do service to satisfy customers? First of all, you need someone, but now new employees are a "bad habit". How to use such employees? How to bring it? How to distribute profits to employees to stimulate their vitality, creativity and cohesion?
How to promote and manage the growing organization? Walking on the detour of enterprise development, how should entrepreneurs motivate themselves and move towards the right path ... The answers are all in the book "Why waiters always love to laugh: Jia's management philosophy of motivating 30,000 employees".
The author of this book, Jia, is a business writer and the founder of Zhenghe Island Studio. He is the author of "Be a Down-to-earth Entrepreneur-Follow-up to the Israeli Tanabata in Zhou Qiren". He interviewed hundreds of business leaders and entrepreneurs in depth, such as Ma Yun, Liu Chuanzhi, Zhu, Jiang Nanchun and Bao Fan.
In order to write this book, he spent four years with the founder Jia and accumulated nearly 10 million words of materials, trying to fully reflect the soul of the whole enterprise. Jia said, "Nanlin is really something! It took him four years to get into Siebel's stomach and study the Siebel people all over. I think Nanlin knows Siebel employees better than I do. " The boss said so, so let's have a look.
How Siebel inspires individuals: Siebel's products are people.
Only look at the advantages, not the disadvantages. This is the difference between Jia's employment and others' employment. He said: "people actually rely on their strengths to develop, and one should pursue their strengths, enlarge, enlarge and enlarge again;" Just don't delay the shortcomings, I'm too lazy to pay attention to them. If you are not good at it, the organization can make up for it. Organizational power is just a combination. " He can tolerate Song Jian who doesn't attend meetings or go to work, but he can't be anyone else.
Because it is easy for managers to have the psychology of correcting mistakes, just like every time they go to the store to inspect and walk around, the most common sentence is that it is not good here and there, making employees look like enemies every time they pass by, and it is difficult to praise the good places. In the eyes of employees, they are picky people, so it is difficult to convince them, let alone cooperate. It is often you who say that you and I are mine. Zhang Hongrui, founder of Xinyulou Department Store Group, said: "Managers should be carpenters, not doctors." Many of us are just the opposite. Most of us are doctors. By the way, I think I will become a carpenter next and learn to use materials.
Dare to trust, delegate authority and be fault-tolerant. This is the best place for Jia to employ people. Feng Lanli, a legend of Xibei with an annual income of tens of millions, said: "It is the boss's strength to win people's hearts. He is a master, a master among masters. He has his own opinion, personality, ability and ability, and he uses you around. At my age, the boss still trusts me, gives me a platform, constantly experiences me and beats me. " Without Jia's trust and decentralization, can you believe that a singer in his fifties can become a store manager?
When Xibei's third-generation store was about to open, the headquarters once refused it on the grounds of small scale, but Jia said, "Try it, who knows if it will work?" That is, because of his support and trust, he is not afraid to pay tuition for Wang Longlong, and he has the third generation store of Xibei. Wang Longlong also said, "What is leadership? Leadership is to let the other party feel your respect and trust for him. "
Many leaders cling to their own rights, lack trust in their subordinates, and report everything. Only with his consent can it be feasible, and they have no absolute trust and decentralization to their subordinates. But in this way, small things become big things, delaying the best opportunity.
Besides these two points, Siebel has another unique thing, that is love, which is Siebel's first core value. Jia wrote in "If love doesn't increase, nothing will change": "Love is really good for him. Love is action. Siebel loves employees, and the most important thing is to let employees learn to love by getting love. Love yourself, love others and love all living things. A loving person is the most powerful person. His work will be smooth and his life will be happy. " This should also be the reason why Xibei people always love to laugh.
Of course, there are still many places worth learning from in the book. Nan Lin is good at writing about living Xibei people. Every time I see a name, the story, voice and appearance of that person will come to my eyes, as if I had seen it before, just like watching a movie. This book is really worth reading.