Visit: It is not uncommon to charge for tea.
The price range ranges from 2 yuan to 5 yuan.
On June 14, the reporter randomly visited some commercial complexes where restaurants gathered, and found that it was rare for catering units that mainly served fast food and light meals to charge tea fees, but most restaurants that ordered their own food needed to charge tea fees, ranging from 2 yuan to 5 yuan, among which the tea fees in 3 yuan and 5 yuan were the most common.
▲ All major restaurants have marked the tea fee on the menu.
During the meal time, the reporter randomly visited many restaurants in Haiya Binfen City 10 in Bao 'an District, and more than 70% of the restaurants clearly stipulated in the menu that the tea fee should be charged according to the head. Among them, Bala incense pot has the lowest charge, which is 2 yuan/person; The refreshment expenses of Hakka, Ranlaida and He Lu Sushi restaurants are all 3 yuan/person; Chaoshan Kitchen, Kunyu and Jinguoguo 5 yuan/person.
The definition and scope of "tea fee" in restaurants are also varied. For example, Laneda's coffee table fee includes self-help tea, pre-meal snacks and "one-yuan tissue"; Jin Gege marked the small print "teahouse" next to the dishes and drinks "Lotus leaves scraping oil tea" to clarify. In addition, it is not uncommon for tea fields that do not accept tea. For example, the "tea" charged by Kunyu's 5 yuan tea farm is ordinary lemonade.
▲ Tea 3 yuan/person in the restaurant, including buffet tea, pre-meal snacks and "one-yuan tissue".
▲ The restaurant marked the word "coffee table" in small print next to the specialty drinks.
In fact, in addition to tea fees, many hidden charges are also common in restaurant menus. Mr. Chen, a citizen, revealed to the late-night reporter that he had spent money in Fumanyuan restaurant near Futian Agricultural Approval in Meilin. In addition to paying the tea fee, he was charged a service fee of 10% of the consumption amount. When the reporter visited, he also saw on the menu of Shibanqiao Hong Kong-style restaurant that customers had to pay a service fee of 100 yuan for bringing their own drinks.
Customer: It is acceptable within a reasonable range.
Merchant: If you enter the store, you have to charge per head.
Many citizens have become accustomed to the hidden fees such as tea fees charged by restaurants. During the visit, nearly 80% of consumers told late-night reporters that they were used to being charged teahouse fees when eating out. Many citizens think it is acceptable to charge a tea place fee appropriately, but it is unreasonable to charge too much. Regarding the collection of service fees, many citizens said that if the menu is clear, they will consciously avoid this kind of consumption, but if the merchants forcibly collect such fees without telling them, they will not accept it.
▲ The service fee charged by citizens in a restaurant. (Image from customer evaluation of takeaway platform)
Then, if customers don't drink tea or other drinks in the restaurant, can they be exempted from the tea fee? When the reporter visited in the middle of the night, the relevant restaurant waiter made it clear that eating in the store must be charged according to the head, and there is a charge for not drinking tea. A restaurant operator who did not want to be named told reporters that it is the practice of most restaurants to collect tea fees, with the aim of increasing operating income. How much to collect has a great relationship with the operating costs of restaurants.
However, the reporter also saw in the late-night visit that some restaurants do not charge for tea. Such as Xijiade shrimp dumplings, Taier pickled fish and so on. Among them, Taier pickled fish also provides customers with Luoshenhua and Chenpi as free tea.
Lawyer: Charging tea fees infringes on the legitimate rights and interests of consumers.
Is it reasonable to charge tea and service fees, and does it infringe on the legitimate rights and interests of consumers? Wang Jiayuan, a lawyer of Guangdong Prometheus Law Firm, believes that the restaurant charges tea and service fees, which infringes on the legitimate rights and interests of consumers and violates the relevant provisions of the Consumer Protection Law.
The restaurant's charge for tea places violates consumers' right to choose independently and fair trade. Wang Jiayuan introduced that Article 9 of the Law on the Protection of Consumer Rights and Interests clearly stipulates that consumers have the right to choose goods or services provided by operators, choose products or service methods, decide whether to buy any kind of goods or not, and accept or not accept any service.
Consumers have the right to compare, identify and choose their own goods or services.
Every restaurant has different ways to charge for tea. Some restaurants clearly charge related fees on the menu, while others are not clear. Consumers only know that they will charge related fees when they check out. In this regard, Wang Jiayuan reminded that if the restaurant does not clearly understand the tea fee, price and other matters before the consumer checks out, it is an infringement of the consumer's right to know and the right to choose independently; If not informed in advance, consumers can safeguard their legitimate rights and interests according to relevant laws and regulations.
Customers bring their own drinks, is it reasonable for restaurants to charge service fees, and does it involve legal issues? Wang Jiayuan believes that it is illegal for restaurants to charge for their own drinks.
The second and third paragraphs of Article 26 of the Law on the Protection of Consumers' Rights and Interests stipulate that operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and increasing consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. , shall not use format terms and technical means to force transactions.
Shenzhen Evening News reporter Li Chao/Twain
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Source: Shenzhen Evening News